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Infected file in vault store

Created: 02 Apr 2013 • Updated: 02 Apr 2013 | 8 comments
This issue has been solved. See solution.

Hi,

 End point protection found virus in file can we delete this file then what effect will
 

S:\Enterprise Vault Stores\EV10 Vault Store Ptn1\2013\04-01\A\14F\A14F970119C9CB7CB7FF390C161DE981~21~37F1F78F~00~1

Thanking you.

Operating Systems:

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aasif.momin's picture

with extenation of iel DVSCC.

A14FA92B5478CEB5A87330782921B261~23~49A07AE1~00~1.DVSCC

Advisor's picture

Thats your vault store partition which contains archived files in various file formats such as .dvs, dvssp, dvscc and .cab's. You should not allow AV application to scan these locations, deleting these files will cause data loss. Users will not be able to view those archived items if AV deletes these files from partition location.

aasif.momin's picture

Thanks for your prompt reply.

Scanned by Real time scanner and found a virus A14FA92B5478CEB5A87330782921B261~23~49A07AE1~00~1.DVSCC

as Antivirus logs showing file is deleted but i can see this file on above location.

Rob.Wilcox's picture

Well, if the antivirus logs say that the item has been deleted, then it won't be in the above location...

You'll need to see if the files have been deleted-but-put-in-a-quarantine-location.

If they've not, then you will need to restore the files from backup (after changing your antivirus exclusions)

SOLUTION
Rob.Wilcox's picture

You're welcome - you may want to consider marking one my posts as a solution, rather than your own :)

Advisor's picture

Exactly the comments of helping person should be marked as solution and not own