Endpoint Protection

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  • 1.  information capture by symhelp from sep

    Posted Sep 02, 2014 05:25 AM

    i heard about symhelp tool for diagnose.

    what information will be collected Symantec symhelp tool? Does any security violates will happen when it run?
     



  • 2.  RE: information capture by symhelp from sep
    Best Answer

    Posted Sep 02, 2014 05:32 AM

    Check

    About Symantec Help (SymHelp)

    Article:TECH170735  |  Created: 2011-09-29  |  Updated: 2014-08-11  |  Article URL http://www.symantec.com/docs/TECH170735 
    What does SymHelp do to my computer?
    SymHelp performs checks by gathering information from the local computer and analyzing it. SymHelp does not permanently alter any files on the computer unless the user explicitly agrees to this when specially prompted.  SymHelp does not permanently install anything on your computer when it runs.
     

     

    How to run and use Symantec Help (SymHelp) reports

    Article:TECH210694  |  Created: 2013-09-18  |  Updated: 2014-01-28  |  Article URL http://www.symantec.com/docs/TECH210694
     

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    Similar Thread

    https://www-secure.symantec.com/connect/forums/what-content-does-symhelp-colllect



  • 3.  RE: information capture by symhelp from sep

    Posted Sep 02, 2014 06:31 AM
    Info collected is relevant to client troubleshooting. It will have certain info like PC name and IP address, etc. So depends on your environment and what you need to keep private but this info will be there.