Data Loss Prevention

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  • 1.  Initializing database failed.

    Posted Jun 09, 2014 03:13 AM
      |   view attached

    Before starting the installation process it is giving me this error and database connection is successful.

    Error: SqlPlus command failed. The installation process will exit.

     

    Thank you in advance.



  • 2.  RE: Initializing database failed.

    Broadcom Employee
    Posted Jun 09, 2014 12:04 PM

    Hello,

    It seems like your Oracle SQL Plus Client is not installed correctly on the machine. There should be some other logs in the /opt/SymantecDLP/.install4j directory. Are you able to use SQLPlus to connect to the DB? Is this a two-tier or a three-tier installation?

    Ryan



  • 3.  RE: Initializing database failed.

    Posted Jun 09, 2014 12:37 PM

    Thanks for reply,

    No oracle sqlplus is installed properly i tried

    # sqlplus /nolog

    SQL> connect sys/password@protect as sysdba

       these commands are working properly via terminal and we are using single-tier installation. And all the steps that are provided in Symantec oracle documentation is successful.

     

    Thank you again.



  • 4.  RE: Initializing database failed.

    Broadcom Employee
    Posted Jun 09, 2014 12:51 PM

    Are you still having trouble? Did you use the DB Template to create the database?



  • 5.  RE: Initializing database failed.

    Posted Jun 10, 2014 12:46 AM

    Ya I used DB Template. But I found the mistake. It was my bad.

     

    Thank you .



  • 6.  RE: Initializing database failed.

    Posted Jul 15, 2014 05:27 AM

    Hi,

     

    I have the same problem.

    The commands are working properly via terminal and we are using single-tier installation. help me please.



  • 7.  RE: Initializing database failed.
    Best Answer

    Posted Jul 16, 2014 03:19 AM

    The solutions are:

    1. License file was wrong i.e I was using Symantec DI license to DLP. So first verify whether the license file is the correct one or not.

    2. It database username and password I have entered it wrong i.e I was entering the SYS as SYSDBA as the username but instead I should enter the username and password that we have created by executing the file oracle_install > scripts > oracle_create_user.sql.



  • 8.  RE: Initializing database failed.

    Posted Jul 16, 2014 04:01 AM

    Thanks Sagar.

    My problem was that I was not properly creating the user "protect" when running oracle_create_user.sql. I'm back to do all the steps and have successfully managed to create the user "protect", I have successfully run the installation.