Workflow and ServiceDesk Community

 View Only
  • 1.  Initiate votting automation

    Posted Mar 14, 2013 09:28 AM

    hi every one,

     

    We are trying to automate CAB initiate votting for the change tickets. does any body have an idea how to do that. I know that i can pass the ticket to external workflow and there i need to complete the task.  but i am confused of how to achive it.

    any help will be appriciated.

     

    Thanks



  • 2.  RE: Initiate votting automation
    Best Answer

    Posted Mar 18, 2013 06:48 PM

    The only way I could see to do it would be to trigger a workflow from the OnPlanningCompleted ruleset and have it poll the process until the "Initiate Voting" task was created.  Then you could complete the task.



  • 3.  RE: Initiate votting automation

    Posted Mar 20, 2013 10:42 AM

    Ah, got it thanks lark.