Endpoint Protection Small Business Edition

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  • 1.  ::: .ink Virus :::

    Posted Sep 10, 2014 09:22 AM

    Dear Symantec team,

     

    Its very helpful and efficiant protection for my PC since years. and i feel so comfort by using this service from yours. but now a days i am facing some error or some malware attack on my PC. i.e when i insert my Flash drive to the system its showing " .ink " shortcut file also i could not see my folders and other major files from the root folder. but its showing the memmory utlisatized for that particular folders adn files , please help me out on this urgently. 


    Your faithfully.

     

    Nazar MT



  • 2.  RE: ::: .ink Virus :::

    Posted Sep 10, 2014 09:27 AM

    Did you run a full scan with the latest defs?

    Use symhelp and run a threat analysis scan

    About the Threat Analysis Scan

    http://www.symantec.com/docs/TECH215550

    How to run the Threat Analysis Scan in Symantec Help (SymHelp)

    http://www.symantec.com/docs/TECH215519



  • 3.  RE: ::: .ink Virus :::

    Posted Sep 10, 2014 09:29 AM

    You can scan the drive and if still it reflect .lnk files.

    Submit it to symantec

    https://submit.symantec.com/websubmit/retail.cgi

    How to run the Threat Analysis Scan in Symantec Help (SymHelp)

    Article:TECH215519  |  Created: 2014-03-03  |  Updated: 2014-07-10  |  Article URL http://www.symantec.com/docs/TECH215519