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Inline upgrade of EV 8.0 SP4 into SP5

Created: 16 Nov 2012 • Updated: 18 Nov 2012 | 3 comments
This issue has been solved. See solution.

Hi,

I'm about to do the upgrade of EV 8.0 SP4 into SP5, so I wonder what could be the best way to do it ?

Can I just double click the installation file and then follow on the guide ? and for the downtime to the users is that only during the installation.

Any kind of help and guidance would be greatly appreciated.

Comments 3 CommentsJump to latest comment

Rob.Wilcox's picture

First of all have a look with the media .. you'll find upgrade_instructions.pdf

Secondly it all depends on the risk factors and how you feel about them.  I've seen people who just blast through the upgrade running the binary and doing the whole thing during the day with users still in play.  Other places will spend a day of downtime making sure that they have backups of *everything*.

JesusWept3's picture

It will probably require a reboot so that may add to your down time
but honestly the service pack upgrade is really quick and easy, and its usually just a simple matter of..
1. Backup your databases
2. Run the installation binaries , next next finish
3. Restart the machine if prompted
4. Start the Admin and Directory service, await for the message saying that Directory upgrade complete
5. Start the Storage service, await for the message saying the storage upgrade is complete
6. then if you have multiple EV servers, go through and start the Admin, Directory and Storage service
7. The last service to complete the Storage (vault store) database upgrade, will then upgrade the finger print database
8. Once the fingerprint database is complete, you can then start the Task, Index and shopping services

After that, do some user tests, make sure that OWA works, Outlook works, the webpages work etc

If at any point you need to roll back, just reinstall the old service pack binaries, restore the databases and start the services

SOLUTION
John Santana's picture

Many thanks Jesus for your explanation.

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.