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Insert Please insert overwritable media into the drive - ID58061

Created: 28 Jan 2013 | 14 comments

hello,

We have a Win2003 Server with BackupExec 12.0 V1364 and just work fine until last week.

In the Alerts Tab the message "Insert Please insert overwritable media into the drive. - ID 58061" and backup job don´t finish.

The backup Media Set is configure to "Allow Overwrite" and "Don't allow Append"  and the Backup Policy the "Overwrite media" is selected .

We don´t understand what's it's happennig, can someone help us ?

Thanks

Comments 14 CommentsJump to latest comment

CraigV's picture

Hi,

 

If your tape isn't overwritable, then the job immediately queues until a tape is made available.

Please see below:

http://www.symantec.com/business/support/index?pag...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

dotlike's picture

sometimes there is a problem if the end mark is not readable (you will see the message "end marker unreadable"). If you get this message simply quick erase the tape...

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www.dotlike.net

dotlike's picture

is the media assigned to the correct media pool (required by the job which is not accepting this tape)?

does the backup job is defined correctly (correct tape drive?)

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www.dotlike.net

AOFO: Backup Exec 11d's picture

Hello,

yes the job it's assigned corretly, and yes it's defined to the correct tape drive.

 

Colin Weaver's picture

Was teh tape overwriteabel at the time the job started, or had it only become overwritable by the time you checked it the next day - it has to be overwritable when the job starts

AOFO: Backup Exec 11d's picture

Hello, I think i discovered the problem, and problem it's the compression it's not working well.

I Already use the Tracer Utility and the test work fine and the compression are ok.

But in BackupExec "Media" Option the compression ratio is 1:1. and that's why the backup it's not working well.

Can some give a Help ?

The TAPE Drive it's HP DAT 160 SCSI internal

Thanks

CraigV's picture

OK...download HP Library and Tape Tools and stop the BE services. Put in a tape that you can erase (do so in HP LTT) and then run the compression test. See what it spits out.

If it still gives you 1:1, then the issue lies with the tapes themselves (BE will show you if you are getting any Hard Write Errors - excessive errors means you have a media problem) or the drive itself (in which case run the diagnostic tests against the drive thoguh LTT).

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

AOFO: Backup Exec 11d's picture

Hello,

already did the hardware tests and the DAT its ok. The compression stil remains in 1:1....

I don´t know what can i do more to solve this...But i believe the problem it's concerning a BackupExec

engeneering.

Thanks.

CraigV's picture

Sorry, but I don't agree. If HP LTT shows a 1:1 compression ratio, you have effectively tried to do compression on a hardware level which isn't working. BE has no effect on LTT results, especially considering the services are all stopped.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

AOFO: Backup Exec 11d's picture

Hello,
the post I mentioned earlier that the test ran without any problem, and in this case includes the compression test which tells that the HP LTT compression is 2:1 .
Thanks

pkh's picture

It could be that your data is not compressible.  If you are compressing data which is already compressed, like zipped files, sound and movie clips, pictures, etc.  you can end up with more data than you have started with.  See my article on this subject

https://www-secure.symantec.com/connect/articles/c...

To test whether your hardware compression is working with BE, create a directory with a bunch of TEXT files and back the directory up with hardware compression.  If this compresses, then hardware compression is working.

AOFO: Backup Exec 11d's picture

Hello,

I already did the test and it´s not making the compression. Must of the

files are MS Office files and PDF.

Thank you for your help