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Install Altiris agent 7.1 failed

Created: 06 Feb 2013 • Updated: 11 Feb 2013 | 4 comments
This issue has been solved. See solution.

I have try install Altiris agent on on of workstation many times, but it failed on, when I try to double click AexAgentActive.exe file, is show:

AexClientActive

   Please ensure the Altiris Agent service is running before attempting to active the UI.

so I checked the services, I did not see the Symantec Management Agent service exist.

I even manually removed agent from the registry key, I found the article from your web site tell me step by step how to remove altiris agent, then I shutdown the machine, then manually install from URL:

\\altirisserver\altiris\ns\agent\altirisagentdownload.aspx,

still not working, what should I do?

 

 

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andykn101's picture

Check for an AeXNs... log file in the Windows or System32 directories.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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llian's picture

andkykn101,

How are you? you are the one help me office 2010 with return code 30066, thank you so much.

now I have this machine I just can not install agent on it, yesterady I use malwarebytes install on this machine, and I found 78 viruese, so I clean them reboot the machine, then reinstall altiris agent, but still have issue.

I can not find aexns..log file in the windows or system32 directories.

what should I do?

Thanks

Lillian

andykn101's picture

Rebuild the machine. You can never trust it again, even if you have got rid of all the malware, the damage it may have done might not be fixed.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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SOLUTION
llian's picture

OK, I think so, I think I need to rebuilt again.

Thanks a lots

Have a nice day

Lillian