IT Management Suite

Hello,

We have been asked to start with the implementation of RTSM 7.5. To start this, we have started research on the user / admin guides, how to videos, etc. However, all of the information that we have got is more and more confusing us and is becoming a mixture of everything. So far, we have found below information:

1. We have to enable AMT in Connection profiles which is available under Monitoring and Alerting folder in All Settings. However, to enable this we need to have Management Presence Server credentials and certificate information. What are these and why do we need these is not found in any of the document we have come across so far.

http://www.symantec.com/business/support/index?page=content&id=HOWTO92275

2. Starting 7.5 OOB is clubbed in SMP. However, customers can get Intel Remote Configuration Server (RCS) component directly from Intel. We found this from below Symantec Article. However, it does not have any information of what exactly are we looking for here and why?

3. Upon investigating further we found that RCS is a complete Intel thing and requires Management Presence Server (MPS) to be installed and configured. 

4. Our further research failed to find any information on
How would we install configure MPS and / or RCS?
How to configure these?
Are both of them needed?
How to we integrate this to Altiris?
Is RTSM all about only those 8-10 tasks listed in Real Time System Manager Console and Real Time System Management Infrastructure folders in Tasks tab?

With this, we are unable to understand where to start from? What should be our process of installation and configuration?

Any guidance, leads, references would be great.

Thanks
Snm1502

Hi!

Did you already read this article about OOB in RTSM?

• https://www-secure.symantec.com/connect/articles/altiris-handling-intel-amt-connection-credentials-out-band-management-oob-and-real-time-sys

Also there is some another information about RTCI/RTSM within SNMP/WMI protocols:

• https://www-secure.symantec.com/connect/articles/how-quickly-check-client-sma-logs-and-manage-client-within-smp-console

Thanks,

IP.

Thanks for the response, IP and apologies for the delay in reply back.

The articles look good and very informative which are guiding us on how to use RTSM and add AMT credentials. However, what I am looking out for is specific to the implementation of RTSM / AMT / SCS in our infrastructure.

As I understand from my research, AMT / SCS being Intel technologies and product, it is no more controlled by Symantec unlike previous versions where we had a separate solution (OOB Solution) that was used for all configs and installations required to manage machines without having a need to go to Intel. Please confirm is this is correct.

Thanks
Snm1502

Hi!

Yes, OOB isn't available as part of RTSM/RTCI solution in 7.5.

1. According to this support matrix doc, I see this information about OOB:

Symantec IT Management Suite 7.5 unsupported solution upgrade issues

Article:HOWTO92275

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Created: 2013-10-08

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Updated: 2014-03-28

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Article URL http://www.symantec.com/docs/HOWTO92275

The bulk of the OOB functionality has been rolled into the SMP. Customers can get the Intel Remote Configuration Server component (RCS) directly from Intel.

2. Another information about OOB for ITMS 7.5 and 7.5 SP1:

Using out-of-band technologies with ITMS 7.5 and 7.5 SP1

Article:DOC6628

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Created: 2013-07-18

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Updated: 2014-09-24

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Article URL http://www.symantec.com/docs/DOC6628

You're welcome!

Thanks for the reply, IP.

I have already got these articles in my research and then only had came up to above mentioned conclusion.

Does Symantec has any information or documentation on:

What are the specific requirements for installing and configuring SCS and AMT for ITMS 7.5?
How to install SCS specifically for ITMS 7.5?

Thanks
Snm1502