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Install Endpoint 11 client error

  • 1.  Install Endpoint 11 client error

    Posted Apr 22, 2009 08:12 AM
    After install Endpoint 11 MR4 Server, Install client for PC. Some PC run client install to response. No error message to response. Why can't install?


  • 2.  RE: Install Endpoint 11 client error

    Posted Apr 22, 2009 08:27 AM
     Okay I had no clue what you were trying to say. CCould you please re-iterate your problem. Were you not able to install clients or, is communication between server and clients not happening?


  • 3.  RE: Install Endpoint 11 client error

    Posted Apr 22, 2009 08:41 AM
    hi joe,
    give us some more details, it would be easier for us


  • 4.  RE: Install Endpoint 11 client error

    Posted Apr 22, 2009 09:11 AM
    Give us a clear view, not yet clear with the query


  • 5.  RE: Install Endpoint 11 client error

    Posted Apr 22, 2009 09:45 AM
    Can you please repeat your query in clear way.

    I think you are trying to say that, You have install MR4 Server and you have deployed the clients in all systems but some systems it wont work and could not get any error masseges.

    This is your question?


  • 6.  RE: Install Endpoint 11 client error

    Posted Apr 22, 2009 09:47 PM
    If this is installation problem please attach the 6-7 lines above the return value 3 from your SEP_INsT.log

    which is located in start - run -%temp%


  • 7.  RE: Install Endpoint 11 client error

    Posted Apr 22, 2009 10:47 PM

    I upgrade my server SAV 10.1.4.4000 to Endpoint 11.0.4014.26. I choose migration. This moment are 2 version 10 & 11 run on one server. It seems no conflict. But I install a client setup file to some PC. Run on backend. It is no need to answer how to do. It is auto upgrade. Some PC run a few minutes. The task was closed. No upgrade to SAV 11 but Some PC can upgrade. Do you face this problem?



  • 8.  RE: Install Endpoint 11 client error

    Posted Apr 23, 2009 12:14 AM
    Well are you using 3rd party tool for auto upgrade like SMS,Tivoli,AD deployment or Altiris.
    Or you are using find unmanaged or migration and deployment wizard.

    It might sound confusing for us because even SEP has a feature for auto upgrade but that only works if you have a previous version of SEP 11 installed it will not upgrade from SAV to SEP.


    So if you say that you pushed out SEP and some migrated to SEP and some failed to install then can you please send us the install log on any of the computer that failed.Did you follow the steps in migration doc of SAV
    Disable un-install pasword
    Disable Scheduled Scan.
    Disable Tamper protection.


  • 9.  RE: Install Endpoint 11 client error

    Posted Apr 23, 2009 12:31 AM
    Ok, so he have both the SAV and the SEP on one server.

    I think SEP can handle the upgrade from SAV. Last I checked, it can handle AV clients 9.x or newer and Client Security 2.x or later.
    For the PCs that failed to install, you should uninstall the SAV first if it is still there and install SEP. If there is already and SEP in there, it may need a reboot.

    Yes, we do occasionally have PCs not wanting to be protected. We've tried using Altiris to manually copy the installer and manual installation. We've not tried the auto-discovery yet. Our clients want the installation to follow a schedule.


  • 10.  RE: Install Endpoint 11 client error

    Posted Apr 28, 2009 12:48 AM
    I use a original Windows XP SP3 ghosts backup re-install to PC. The SAV 11 Client can update normal. What happen in my Windows? May be some Microsoft Update or SAV 10 old client make the update interrupt. There are somebody meet this problem.


  • 11.  RE: Install Endpoint 11 client error

    Posted Apr 28, 2009 12:48 AM
    I use a original Windows XP SP3 ghosts backup re-install to PC. The SAV 11 Client can update normal. What happen in my Windows? May be some Microsoft Update or SAV 10 old client make the update interrupt. There are somebody meet this problem.


  • 12.  RE: Install Endpoint 11 client error

    Posted Apr 28, 2009 12:48 AM
    I use a original Windows XP SP3 ghosts backup re-install to PC. The SAV 11 Client can update normal. What happen in my Windows? May be some Microsoft Update or SAV 10 old client make the update interrupt. There are somebody meet this problem.