working with a 2008 R2 enterprise server.

What would cause this machine to show up in the SEPM with a issue icon (little arrow and the red X) and state the install was failed, rolled back, but the client once i log into it is running SEP with a green dot and no visable issues to speak of. I tried deleteing the object from SEPM but when it re-populates it is no different.

Any suggestions besides reinstalling it? I can't reboot this server until Friday night when i get a maint window.

thanks all and happy Monday.

Was it an upgrade or fresh install? Is it running the version you installed?

What version (client/SEPM)? I've seen and experienced this before so I'm curious as to the version.

Can you enable sylink debugging and let it run thru a few heartbeats and post the log here for review?

1. Browse to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

2. Look for any .err files or tmp files & Dat files

do you see any?

Hi Brain, when I go to turn on debugging, the reg value won't allow me to save it, says error writing the values contense ..  i'm running as an admin, and i am a member of a group that has admin access to all servers including this one.

When I browse to: \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\  - I see a agent folder, but no agentinfo folder. Agent folder just looks like a temp file folder with long filesnames and folders named random numbers and letters.

You need to disable tamper protection first :)

that last sentance in the article would've been helpful to read:  "If Tamper Protection was disabled, it should be enabled again."... lol

http://www.symantec.com/business/support/index?page=content&id=TECH104758

http://www.symantec.com/business/support/index?page=content&id=TECH192023

I'll be back in a few heartbeats... 

So, this was an upgrade from an earlier version of 12 to 12.1.4... I expected it to be ready for a reboot, not in the state i described earlier...

Here is the sylink.log file, i see this one line that stands out: Unable to cleanup Client Package download folder. Error: 2

Attachment(s)

Sylink.log_.txt   128 KB 1 version

Is there a package in

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Download\PKGa18e76110f046aec1d5828513c0d598712.1.4013.4013808468826

Nothing exists past: 

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\      - path ends here, no Download folder presnt 

Dear All,

Symantec Endpoint Protection 12.1.4112 client install rolls back, returning 1603. logs has been uploaded.

Attachment(s)

SIS_INST_3.rar   188 KB 1 version

Did you reboot, found this

MSI (c) (F4:1C) [01:24:34:866]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.