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Install package doesn't get created

Updated: 21 May 2010 | 18 comments
dev20's picture
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When we try to create a custom install package we receive an error stating that the package already exists, even though the package has never been created.  It doesn't matter what we name it we will always receive that error.

If we don't give it a custom name we can make it through all of the steps but the install package will never get created.

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JohnL's picture
18
Dec
2007
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Hello,
 
Is there enough disk space available where you're saving the package to? Do you have write privilege to the same location?
Lynn descovich's picture
28
Dec
2007
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1) export your current default installs for safe keeping
2) Create custom client settings and Feature sets
3)Export the default settings to a new folder (1 32bit & 1 64 bit) using your new client settings and feature sets
   and name them
4) Delete the Default installs
Now add your custom installs
 
It only allows 1 32 bit and 1 64 bit install (not really noted in documentation... )
I did some experimenting and this is what finally worked.
AWitek's picture
25
Feb
2008
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Can you elaborate on your instuctions a little more?
 
1) I understand this step. I'm doing this from the Manager Console.
 
2) Where did you do this? I'm use the Migration and Deployment wizard to create a new 32bit install package. I'm sending the package to D:\SymantecPackages\
 
3)This sounds like the same directions given in Step 1.  It won't let me delete the 2 default packages that are currently there. I'm getting the error - "Symantec Endpoint Protection version 11.0.1000.1375 for WIN32BIT is the latest patch. You cannot delete it." What do you mean by "Export using your new client settings and features sets"?
 
Thanks! I'm completely stuck on this project.
Lynn descovich's picture
26
Feb
2008
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Let's see if I can help you here
#2) ADMIN
click on the IINSTALLATION PACKAGES button on the lower left corner of the window
The HELP has great step by step to create /edit.  Hard to find.. but it is there.
Go to HELP and type in INSTALLATION PACKAGES under SEARCH
Click on Adding client installation package updates
 
3) It is the same, but you now want to save it into a different folder, as it is the New package
    what I did was I created a folder named 'OLD" and copied the original ones there, then exported and overwrote the new to my folder
 
On a side note I also created separate antivirus and other polices so that I can do a push with Silent or one that is interactive.  These are choices you can name and set during install throug the
FIND UNMANAGED COMPUTERS option under the Clients icon, clients tab (at the bottom of the tasks)
When I talked with Tech support they actually told me that this was the better route to push installs rather than using the Migration Wizard.
 
Good luck, Hope this helps
AWitek's picture
01
Mar
2008
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There is a .dat and a .info file for each install file under C:\ProgramFiles\Symantec\SymantecEndpoint\Tomcat\Packages\
 
I'm going to move these into a folder called "old".
 
When I create a client install package I allowed to either create an single .exe file, or a bunch of files.
 
How do I create these .dat and .info files?!?!?!?
AWitek's picture
01
Mar
2008
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Also, are you actually right click>Deleting these install packages out of the Console?
GeordieGlazer's picture
21
Apr
2008
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I too am having similar issues creating packages. Is there another way to create install packages other than the migration tool. I can't seem to find a way to create .info or .dat files without using the migration wizard and it will not work for me.
 
G
AWitek's picture
22
Apr
2008
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Rant:
I've lost pretty much all hope in Symantec.  If you think Endpoint is bad you should try Backup Exec...horrid!
 
If I ran my business like Symantec ran their's I would have no customers and live on the streets.
I'm the last person to gripe and moan about something trival, but this customer support is downright horrid.
</endrant>
 
Solution:
I haven't found one.
What I need to do is change the type of install from Slient to 'Prompt user". How is this done if you can't re-create an installation package?!

What I did find:
The best way I found to deploy the package is go into "admin" in the console.   At the bottom where it says "Administrators, Domains, Servers and Install Packages, click on install packages and you'll see the 32 and 64 bit packages. Right click on either the 32 or 64bit package and choose Export.  There are a bunch of configuration options in there (but no way to change from silent install to 'prompt'. Export them as .exe's and run those on the clients. 
Paul Murgatroyd's picture
22
Apr
2008
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you can change the install from "silent" to "unattended" (which should prompt the user to reboot) by creating a new set of Client Install Settings

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

AWitek's picture
22
Apr
2008
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Paul,
Please ready above.
 
You'll see that this is what we are trying to do. 
However, when to try and add the install packages it says it already exsists.
GeordieGlazer's picture
22
Apr
2008
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I resolved my issue by upgrading to the lastest version. MR1 didn't come with install packages, but MR2 did. Problem solved. I tried MR1 with 5 fresh installs and wasn't able to create install packages. First time on MR2 did. Wish someone would have suggested that before. Maybe upgrading to MR2 may help some of others out.
 
Paul Murgatroyd's picture
22
Apr
2008
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are you saying you don't have any install packages listed under "Admin, Install Packages, Client Install Packages" ?
 
All releases of SEPM come with install packages - RTM came with RTM Client Install Packages, MR1 with MR1 packages, MR2 with MR2 packages, etc.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

AWitek's picture
22
Apr
2008
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No.
 
1. I have 2 install packages listed right now, a 32 and 64 bit.
2. Migration and Deployment Wizard>Create new package and place it on the desktop (using the files and folder option, i'm not using the .exe option)
3.Go into the Manager Console>Admin>Install Packages> Add Client Install Package... and it says there is already one existing.
pbogu's picture
23
Apr
2008
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Manager Console>Admin>Install Packages

right click on desired package and choose "Export"

AWitek's picture
23
Apr
2008
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pbogu,

Correct you can do it that way, but I want to change the install type from "silent" to "prompt user for restart" and the ONLY way you can do that is by creating a new install package. The right click 'Export' suggestion won't let you change that.
pbogu's picture
23
Apr
2008
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no jak to nie ;)

1st you need to create new install settings.

2nd (optional) you create new feature set settings.

3rd - that's what you want - export package
here you can choose install settings and feature sets from dropdown list.
this way you can customize what to install and how should that be installed.

pzdr

AWitek's picture
23
Apr
2008
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PBOGU WINS!
 
*Shocked*. It works.:robotsurprised:
 
Thanks a million!
Paul Murgatroyd's picture
24
Apr
2008
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which is exactly the same as what I said a few posts further up...
 
at least its working.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint