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Install Package won't Install to Group

Created: 02 May 2013 • Updated: 02 May 2013 | 3 comments
This issue has been solved. See solution.

I recently upgraded the SEPM to the newest release, 12.1.2 MP1. The upgraded completed without a problem, but now I want to test on a workstation before deploying to all on our network. I created a Test group in SEPM with one of our test workstations and I added the client install package to the group with the wizard. It shows it's available in the group but the workstation still shows 12.1 RU1 MP1 and will not update to 12.1.2 MP1.

I was told by support that since I was on version 12.1 RU1 MP1 that I would have to upgrade SEPM first to 12.1.2 and then update to 12.1.2 MP1, which I did, but that the workstations could go from 12.1 RU1 MP1 to 12.1.2 MP1 without having to update them to 12.1.2 first.

I have rebooted the workstation and it still shows the older version. Any advice on what to do?

 

Operating Systems:

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James007's picture

hi,

Check this

Please follow the below:

Before upgradation do the following:

1) Disable Protect Client from registry in Application control if configured

2) Disable password policy.

3) Disable Tamper Protection.

About upgrading client software

http://www.symantec.com/docs/HOWTO54760

Preparing Windows operating systems for remote deployment

http://www.symantec.com/docs/HOWTO54791

Upgrading clients by using AutoUpgrade

 

http://www.symantec.com/business/support/index?pag...

SMLatCST's picture

If you double-click on your test client from within the SEPM, what do you see in the fields I've highlighted in the attached screenie?

SEPUpgrade.JPG
SOLUTION
valley_girl1919's picture

 I double clicked on the client within SEPM and it looks like I needed to reboot again. After rebooting now it appears to have a current version. Thanks for the reply!