Endpoint Protection Small Business Edition

Hi there. Today we downloaded to two different types of servers the SEPM 12.1 system, installed, and updated with LiveUpdate, etc. 

I understood the download was supposed to be a fully functional 30-day trial, so we could try it fully to see if it works.

Problem: the Install Packages button is missing . We have seen many documents which refer to the Install Packages (under the Admin choice) but they are missing on both of our SEPM servers. 

On a working server with SEP11, we see Administrators, Domains, Servers, Install Packages

On these two trial-failed SEP12 servers, we only see Administrators, System, and Licenses. No Install Packages even though I have built three packages already. 

I see someone else say "Delete the client with CleanWipe, and re-install it with a package where the option Remove all previous logs and policies, and reset the client-server communications settings is set (you can find it under Admin > Install Packages > Client Install Settings)." 

I wish I could do that too but I don't have Admin > Install Packages . LOL

I have rebooted the servers already, no change. 

Also , when I created a package , and deployed it to both an unmanaged client which had SEP11 previously, and a managed client which had SEP11, neither client appeared in the SEPM after the 12.1 was installed to the clients. 

Are both of these installations broken? Or is this all by design, or do we have to pay for licenses before the trial will work?  Or do I have to ask for a trial KEY that functions for 30 days?

Thank you for any help. 

Is this 12.1.5? This may be a limitation in the trial version. Ideally, I'd call support, tell them what you need, and they should be able to provide.

Thank you for your reply, Brian. I called TS already, and the phone rep said there is no technical support for trials and could not help --- except to tell me to come here and post. 

yes it is 12.1.5 with all the updates as of today at 10am and 12pm eastern time. 

One server is Windows Server 2012 , second server is Windows Server 2003 , both 64 bit, all updates. 

They should've been able to tell you if this was intended. I know this isn't a bug but doesn't make sense why it would be this limited. I never saw this within the trial in an older version of 12.1 but never tried with the 12.1.5 trial.

Did you download the client packages as well? If so, you can install them as unmanaged on a few clients and make managed by replacing the sylink file on them with one from the SEPM.

My other question is do you have full admin rights when logging in? If limited admin, you may not have the option to install clients.

Maybe you can find the reply that just got censored. LOL. I detailed it all, but made the mistake of naming some pop artists who it seems the "on hold music" had been ripping off. I swear, correctness. My funny yet informative post was noooked. 

Anyway, I'll try to make it quick . What a loss that was. I knew I should have copied it before submitting the post. 

I didn't download any "client" stuff. I used SEPM to make the packages. yet it seems SEPM was unaware of the packages, and the packages unaware of SEPM. 

Rights I got. The servers are theirs and mine, and I rule them. No problem with years of admin of SEPM11. This must be some unwritten limitation of the trial version. What a waste of time this has been. 

Good  news is that it's a Tec*So*p purchase, so if it stinks, the loss wont' be bad and at least TS will get their money. Symantec donates to TS. 

I thnk that covers everything I said in my last post, but with less humor and flair. LOL . Thanks again. 

Ahhh, from the download name, this is for SEP SBE, sorry I didn't catch that at first.

I don't believe this is option is availabe in SBE. It's only available in the Enterprise version.

Thanks for letting me know. I hope you are wrong. I mean, the packages simply do not exist anywhere in the SEPM. So I can't choose to do a silent install, can't modify anything about the packages. Can't believe they would make a braindead version so will have to wait til we pay the piper and can get some tech support. 

Thanks again

I'm pulling up my SBE box so give me a few minutes :)

Alright so my VM is not cooperating

On the Clients page do you have the option to "Add a client"? If so, can you walk thru installing this way?

This should be possible in SBE after further searching so it may me a trial limitation after all...

Rich,

It's a limitation in the trial version.

Many thanks for going through all that trouble just to provide an answer that Symantec should have been giving to begin with. 

Crippleware, and omitting the truth -- to what end, only they know. What a horrid plan to start a business relationship , from my perspective. 

Thanks again, Brian. 

Rich

Yes, I had the "add a client" . that's how I added the second client (and it too came back as unmanaged)

I needed to view the Event logs to see why the "remote push" wasn't working to begin. I gave up on that, once I heard that making the install "silent" woudl get around the limitation of "interactive" installation security settings on 2008+ clients. Knowing if a remote push would work was secondary to seeing if the packages could be made "silent". That's when I realized I didn't have the ability to Admin the packages. 

What a total waste of my time this has been. THANKS FOR  NOTHING, SYMANTEC. If you offer a trial, SAY IT'S CRIPPLEWARE TO BEGIN WITH. 

Thanks for the tip about "make managed by replacing the sylink file on them with one from the SEPM". I have to get familiar with that file just so I know what it contains/does. 

Not sure what you mean about "download the client packages as well". I downloaded a single 400MB file called "Symantec_Endpoint_Protection_SBE_12.1.5_Part1_Trialware_EN", but there was no "part_2".

Once installed, the SEPM was able to create 32bit and 64bit packages just fine it seems.

But the packages, after installation on the clients, just simply didn't seem to refer to the SEPM in any regard. It's like the packages knew nothing about the SEPM, and the SEPM knows nothing about packages. 

Admin rights I have for sure. This is for a client of mine, and I was installing 12.x to test on my oldest server to start with, then 12.x again on a virtual server running 2012 at their site. Installed their SEPM 11 years ago, never a problem. That's why I am thinking that maybe they have some unwritten snag re: licensing. Unfortunately, it looks like in order to find out, we are going to need to drop the cash on the table.

Symantec so far has been no help. I even called them back a second time, suffered their bad jazz and what sounded to be a Frankenstein song made of progressions from Cyndi Lau*er's "Tim* after Tim*" with a song by the Eeegals and one by Tears for Fears, all with minor changes to make the song"writer" immune to lawsuits, and performed on things like flutes and xylophones, and then I got the rep who took my name, company name, confirmed my callback number, and proceeded to fumble and mumble around, then cut me off. Dial Tone. Did they use the confirmed callback number? Of course not. If I had know I'd spend 40 minutes on hold waiting to get cut off, I woudl have mentioned the bad music. LOL

 Good thing it's for an NPO, so the price/risk won't be a huge price to pay or lose. Teksoop deals. I'd just rather not have to wait until the licenses get delivered to figure out why both these installations are practically useless to me at this time. 

Thanks again.