Install Problems Altiris
After I've gone through the setup in SIM7 I start the install for Altiris Client Management Suite. It gets to about 8% then crashes with the following message "Error during installation - configuration of one or more products failed; see the log for details." Then I retry to install and I get the error message (which is so descriptive) "Couldn't retrieve services." I've check the logs with no mention of any service that cannot stop or start.
The Server specs are as follows:
Virtual Machine
4gb Memory
Quad Core 2.73Ghz
Windows 2003 Server
MS SQL 2005 Standard
If you need more information please ask, and thank you ahead of time for your response.
*Update*
After the install reaches 8% and crashes it has installed symantec management platform. However if I try to repair the install of that program only I get the same error "Couldn't retrieve services."
The account I'm using to install has full administrator privillages on the server
I've tried uninstalling and reinstalling SIM7 it makes no difference
*Update Again*
After religiously scanning through the logs the only thing I can find worth mentioning (which may not be related to the install problems at all) is the following:
Description: [AeXSCV.exe:AeXSVC.exe] Unable to retrieve the list of registered mmfs as the security context is not ready
Comments
What version of .net do you have installed?
If you have 3.5 SP1 or 2.0 SP2, the install will fail.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
.net 3.5 no SP installed
I've read that SP1 and SP2 aren't compatible so I've removed them both
Were they on the box when you first installed Symantec?
Did you remove that before or after the Symantec Installation Manager was installed?
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
Same issue here
I have the same Issue and I have .NET 3.5 (without SP1; and this service pack was never ever installed before on this machine).
This is really frustrating and funny at the same time. It seems that Symantec does not have a QA which tests their products before releasing? :D Brian.H get used to it, I am installing this CMS 7.0 for more than 3 weeks without much sucess. I have reinstalled Windows 2003 for about 10 times(I even do not remember anymore...), and this CMS gives me different errors every time.
I got the following output in Altiris Log Viewer, that connection to DB failed:
On this box...
On this box they were never installed. I started with a fresh install of windows 2003 with service pack 2. The only versions of .net currently on the machine are 2.0 with SP1, 3.0 with SP1 and .net 3.5.
Try this
Brian.H
Add Full permissions to NETWORK SERVICES for this folder "C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files".
Let me know if this also worked for you! Because, It did for me.
No Luck
Failed at exactly the same point again. I also have the error that you did in the logs:
Source: NSMessageQueue
Description: Failed to receive NS message (GUID: '6db56846-f83c-4f9a-aa0f-e53d92db3515' Class: '77c3cbc7-fca4-4cfb-abf9-af6845b1ff39'): Failed to construct DatabaseContext object. Connection to database failed.
Well it worked for
Well it worked for me(probably a coincidence) - after two consecutive installation attempts installer proceeded to the next error. :D Now AeXSvc service does not restart.
I guess that recommended solutions to the issue you are seeing is "Try reinstalling client management suite till you suceed. ".
what versions..
ansis.developer
what versions and services packs of .net do you have installed?
.net versions
I have:
.net 2.0 with SP1
.net 3.0 with SP1
.net 3.5 without SP1
Please, let me know if you suceed, because I am encountering issues all the time with this particular Altiris product.
Once I managed to install CMS, but the SQL database for unknown resons did not include one stored procedure which was necessary for CMS to work properly.
I disagree with the "if at first you don't succeed' approach
Quite often basic procedures, such as reading release and installation notes, are not followed. Checking the prerequisites, and not guessing, will quite often save you lots of problems.
And Brian H., when it asks you to check the log files, it is referring to the Altiris application log files. See if you can check those and post any detailed findings you discover.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
Maybe has to do something with user rights?
jharings
Maybe all these installation issues I am encountering have to do something with the credentials which I am trying to provide during installation process.
Could you please explain where and how I could try to provide credentials while installing CMS:
1)How am I supposed to be logged on in the server? As local admin? Domain admin? Does it really metter?
2)What credentials should I provide to run Notification Server(here is a screenshot: https://www-secure.symantec.com/connect/image/pict...)? I provided here local admin credentials.
3)I was trying to install everything either as local admin or as domain admin, but still failed. Did you make any changes under "computer management" to grant any user specific rights?
My test setup is for evaluation purposes and this is the reason, why security is not a concern for me and I installed/runned NS under Admininistrator accounts.
Unfortunately I am not very familiar with Windows 2003 Server administration!
Thank you.
I have this problem too
Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a3.log
Priority: 2
Date: 7/23/2009 4:34:03 PM
Tick Count: 2133515
Host Name: ALTIRIS2
Process: AeXSvc (1264)
Thread ID: 25
Module: AeXSVC.exe
Source: NSMessageQueue
Description: Failed to receive NS message (GUID: '9f8e5f34-3d89-4b01-b738-eaebab72edf6' Class: '77c3cbc7-fca4-4cfb-abf9-af6845b1ff39'): Failed to construct DatabaseContext object. Connection to database failed.
I have seen similar issues to this
in locked down environments, or where a higher level security template had been applied to the server, prior to Altiris installation. That was along time ago though. If this indeed fixed your problem, congrats for sorting it out.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
The basic rights
should only need to be local admin on the server. You should be logged on directly, or at least with a Session ID '0' if you are using Terminal Services (start /run mstsc /console or mstsc /admin).
The account runing Altiris should also have at least DBO level priveleges (and if you can elevate to SA privs for the install portion, all the better). This is usually handled with the default install of SQL Server where local admins on the box are granted these rights already.
If the SQL Server is remote, then you will need to add the Altiris account to the local admin group on that box as well.
The .Net find was, like I said, a good catch, as I only saw this a few times, in a restricted environment. If you install Window 2003 Standard\Enterprise from a default state, and don't apply any security templates, it shouldn't be needed.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
Finally Client Management
Finally Client Management Suite shows up in SIM's installed applications list! So installation suceeded. Right now I am encountering an issue with spPreLoadResourceCache missing stored procedure from the DB. SQL Management studio shows that it indeed is not there or anywhere else within DB.
Interesting part is that I did not even do anything noticable between many consecutive installation attempts, but each time installation advanced a little bit.
I was logged on as Domain Administrator without any remote Terminal Services.
I provided SA credentials for SQL during CMS installation.
And SQL server was located on the same machine.
Continuing with the Brian issue, I also encountered it. I do not know what exactly solved it for me, but my guess would be to give SA credentials for the SQL during the installation process. Who knows, maybe this solved the issue for me.
ansis.developer
Do you have a support contract\maintenance agreement? If not, I'll see if I can get Symantec support to take a look at this thread. With the rights you have specified you shouldn't be missing ANY stored procedures, so that does concern me. I've installed Symantec 7 loads of times, and have never had this much trouble. Maybe it's the lucky rabbits foot attached to my wrist.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
I do not have maintainance
I do not have maintainance agreement with Symantec. But I would be very glad if you could ask them to take a look into this thread.
I am installing trial version of CMS which they are providing in their website.
Thank you.
Another suggestion to those
Another suggestion to those with installation issues is to only install the core NS7 Management Platform first, without CMS or SMS. Once that is successfully up and running, go back in to SIM and add CMS or whatever individual Solutions you need.
Thanks,
Kyle
Symantec Trusted Advisor
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Maybe worth to try
By "NS7 Management Platform" did you mean "Symantec Management Platform" in SIM? I guess these two things are the same?
After trying to install CMS, at one moment SMP shows up in SIM installed application list. But this process is very painful and requires many installation attempts.
I will tomorrow try to follow up with your suggestion to install only the "Symantec Management Platform" and only then to proceed with "Client Management Suite". I will let you know about the progress.
Installing SMP only...
I tried installing Symantec Management Platform only and it failed during the install with the exact same error message as CMS. The logs also read identically.
other facts
Hello guys,
last couple of weeks I've had the same problem as you. The same error - everything. I reinstalled my test environment n-times and the result is still the same. I would like to share these documents with you:
it will be solved in future release of Altiris - https://kb.altiris.com/display/1n/kb/article.asp?a...
another is DELL forum. I tried everything from there, nothing helped: http://en.community.dell.com/forums/t/19269508.asp...
Other thing is: do you also have these 2 warnings in Windows Application log (source: TMInstallMain)?
Couldn't get the application identity for the Altiris service AtrsHost. Service credentials will not be set.
Couldn't get hte application identity for the Altiris service ctdataloader. Service credentials will not be set.
It seems to me like problem with installation of Task Management. I tried to install it manually but no success. I always get the same warning messages.
Thank you very much for sharing any information
Igor
Same errors found in Windows Log
After a brief search in the Event Viewer I found both of those errors in the log, matching identically. I also have looked and tried everything on the dell forum you mentioned, even before starting this thread.
Iglo, I have seen those
Iglo,
I have seen those errors described in KB inside my debug log. After multiple installation attempts installer somehow proceeded. Also my log has had much wider spectrum of error messages than described there.
Yes, I also have those two warning messages in Windows Event Log:
Also Noticing
I'm also noticing that SIM7 is not running the install readiness check anymore. I've tried to get it to hault by giving the VM only 1gb of memory but it skips the process entirely. Is there a way to force run this part of the Install manager? And could this be causing the problem of the install failing?
!!!! Problem solved !!!!
Hey guys,
I solved our problem. To Brian.H - you're right, Install Readiness Check was the problem. SIM didn't show me the readiness check page during the installation process. Only once and it was empty.
What solved my problem was a new version of SIM. After this weekend I noticed that there is an upgrade from version 7.0.357 to version 7.0.420. I upgraded SIM and now I can see install readiness check and error about ASP.NET which is causing the installation failure. You can simply click FIX link and everyting is working. If you're not able to see it, just restart your computer after upgrade of SIM.
Great :-) After 3 weeks it's solved for me. I hope this will help you guys.
iglo
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