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Install roll back Symantec 12, 11

Migration User

Migration UserJan 03, 2012 04:24 AM

You can also paste the logs here.

  • 1.  Install roll back Symantec 12, 11

    Posted Jan 02, 2012 05:31 PM

    Good

     

    I am trying to install SEP 11 SEP 12 or preoceso but the installation performs a roll back, ie it returns the installation.
    I have already implemented several tools such as the Clean Wipe and Nonav, but failed to install

     

    Thanks



  • 2.  RE: Install roll back Symantec 12, 11

    Posted Jan 02, 2012 07:40 PM

    Hi, how many PCs are affected? Is there any previous AV (Symantec or others) installed or is this a new installation?

    Check the install SEP_INST.log file in the temp folder. It should have information on why it stopped.



  • 3.  RE: Install roll back Symantec 12, 11

    Broadcom Employee
    Posted Jan 02, 2012 11:59 PM

    check for return value 3 within that . Or you can post the log here.



  • 4.  RE: Install roll back Symantec 12, 11

    Posted Jan 03, 2012 02:18 AM

    What is error that your getting when installing SEP 11/12



  • 5.  RE: Install roll back Symantec 12, 11

    Posted Jan 03, 2012 04:24 AM

    You can also paste the logs here.



  • 6.  RE: Install roll back Symantec 12, 11

    Posted Jan 03, 2012 08:05 AM
      |   view attached

    Thank you for your collaboration

    Below is the SEP_INST.log

    Attachment(s)

    zip
    SEP_INST_43.zip   491 KB 1 version


  • 7.  RE: Install roll back Symantec 12, 11

    Posted Jan 03, 2012 08:17 AM

    The Windows Installer initiated a system restart to complete or continue the configuration of 'Symantec Endpoint Protection'.

    Installation operation completed successfully.

     

    Please restart your machine and check the installation.



  • 8.  RE: Install roll back Symantec 12, 11

    Trusted Advisor
    Posted Jan 03, 2012 09:18 AM

    Hello,

    Upon checking your Logs, we found as under:

     

    Property(S): VALIDFEATURESELECTIONS = 0
    Property(S): VALIDTRIAL = 0
    Property(S): VC8CHK_MIDSNTC = First install the files by running vcredist_x64.exe, which is on the installation CD in the \SEPWIN64\X64\ directory.
    Property(S): ValidInstallDir = 1
    Property(S): ISReleaseFlags = RELEASE,NotLIC,ENGLISH
    Property(S): ARPINSTALLLOCATION = C:\Program Files (x86)\Symantec AntiVirus\
    Property(S): EarlyRemoveExistingProductsData = HAMLETPLUSFOUND;OLDERFOUND;SNACFOUND
     
    ......
    .........
     
    MSI (s) (D8:98) [11:47:58:719]: The Windows Installer initiated a system restart to complete or continue the configuration of 'Symantec Endpoint Protection'.
     
    MSI (s) (D8:98) [11:47:58:750]: Cleaning up uninstalled install packages, if any exist
    MSI (s) (D8:98) [11:47:58:750]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\97a770a.msi'
    MSI (s) (D8:98) [11:47:58:750]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\{E8B5E073-4FB3-4976-B4A8-0DF3CE91E744}\ARPPRODUCTICON.exe'
    MSI (s) (D8:98) [11:47:58:750]: Post-install cleanup: removing installer folder 'C:\WINDOWS\Installer\{E8B5E073-4FB3-4976-B4A8-0DF3CE91E744}\' (if empty)
    MSI (s) (D8:98) [11:47:58:750]: MainEngineThread is returning 3010
    MSI (s) (D8:04) [11:47:58:750]: Destroying RemoteAPI object.
    MSI (s) (D8:C8) [11:47:58:750]: Custom Action Manager thread ending.
    === Logging stopped: 1/14/2011  11:47:58 ===
    MSI (c) (10:D0) [11:47:58:782]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (10:D0) [11:47:58:782]: MainEngineThread is returning 3010
     
     
    Could you please let us know how are you trying to install the SEP client??
    Are you using a Remote Desktop Session to install the SEP OR using the Migration and Deployment Wizard?
    Restart the machine. Follow the manual Uninstallation procedure and Try Reinstalling the SEP again.
     
    Hope that helps!!


  • 9.  RE: Install roll back Symantec 12, 11

    Posted Jan 03, 2012 07:46 PM

    It seems that there are changes that requires a reboot.

    You can confirm this with the SEP_SupportTool.exe found in the Tools folder.



  • 10.  RE: Install roll back Symantec 12, 11

    Posted Jan 03, 2012 11:18 PM

    Clean wipe, you have already tried. Try Norton power eraser and Symantec endpoint recovery tool, with latest definition.



  • 11.  RE: Install roll back Symantec 12, 11

    Posted Jan 04, 2012 01:22 AM

    HAMLETPLUSFOUND;OLDERFOUND;SNACFOUND 

    Well it says it found everything :-)

    Manually Delete

    Program Files(x86)\Symantec

    C:\ProgramData\Symantec or \Program Files(x86)\Common Files\Symantec Shared

    Documents and Settings\All users\App..data\Symatec

    Reboot and try installing again.



  • 12.  RE: Install roll back Symantec 12, 11

    Posted Jan 04, 2012 01:28 AM

    Eww..I checked the install logs is this the incorrect install logs

    It shows install was sucessful.

    Please upload the correct INST logs.

     

    @Mithun - Where did you get that part of Log from



  • 13.  RE: Install roll back Symantec 12, 11

    Trusted Advisor
    Posted Jan 04, 2012 05:15 AM

    Hello,

    Which part are you talking about??

    I doubled checked by Re-downloading the Logs attached above and saw the samething..



  • 14.  RE: Install roll back Symantec 12, 11

    Posted Jan 04, 2012 12:43 PM
      |   view attached

    Hi, thank you very much for your help

    Restart the computer and it is the same, make a roll back,     the installation is done Remote Desktop Sessio,

    attached the new log after rebooting

    Thanks.

    Attachment(s)

    zip
    SEP_INST_44.zip   370 KB 1 version


  • 15.  RE: Install roll back Symantec 12, 11

    Broadcom Employee
    Posted Jan 04, 2012 01:09 PM

    from the logs


    LUCA: HandleLiveUpdateAction
    LUCA(874): HandleLiveUpdateAction: Action="Add" Product="SESC Virus Definitions Win64 (x64) v11" Version="MicroDefsB.CurDefs" Lang="SymAllLanguages" Description="Antivirus and antispyware definitions" GUID="{1CD85198-26C6-4bac-8C72-5D34B025DE35}" CallbackCLSID="{855BA5F4-6588-4F09-AE61-847E59D08CB0}" CallbackFlags="3" Group="{EBFFA65F-36DD-4053-8F49-5ADBC646DF88}"
    LUCA(1020): Exception calling IluProductReg RegisterProduct
    LUCA: HandleLiveUpdateAction: COM Exception:
    LUCA: Class not registered
    LUCA: Call to HandleLiveUpdateAction FAILED.
    MSI (s) (40:E4) [19:13:40:110]: User policy value 'DisableRollback' is 0
    MSI (s) (40:E4) [19:13:40:110]: Machine policy value 'DisableRollback' is 0
    Action ended 19:13:40: InstallFinalize. Return value 3.

     

    see if this link helps

    http://www.symantec.com/business/support/index?page=content&id=TECH93855



  • 16.  RE: Install roll back Symantec 12, 11
    Best Answer

    Posted Jan 04, 2012 01:21 PM

    Looks like a possible DCOM issue.

    Open dcomcnfg -Component services- Computer- DCom Config

    Check for Lucom 

    Also check if Eventviewer shows any errors regarding DCOM