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Install SEP 11 rollback , please help !!!

Updated: 22 May 2010 | 5 comments
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Oui
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I try to intall SEP 11 on my PC but can not ..It's RollBack... in SEP_INST.LOG Return value 3 as below...
- Return value 3 ..part 1
MSI (s) (A4:80) [18:45:43:468]: Executing op: CustomActionSchedule(Action=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,ActionType=3329,Source=BinaryData,Target=MSIRemoveWFPAppException,CustomActionData=SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;)
MSI (s) (A4:80) [18:45:43:484]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:43:484]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,)
MSI (s) (A4:80) [18:45:43:484]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:43:484]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1025,Source=BinaryData,Target=_LURegisterDecomposerABI@4,)
MSI (s) (A4:DC) [18:45:43:484]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI75.tmp, Entrypoint: _LURegisterDecomposerABI@4
-- DECABI_LOGGING --   Enter LURegisterDecomposerABI()
-- DECABI_LOGGING --   GetDecomposerABIProperties Registry created.
-- DECABI_LOGGING --   GetDecABIDirectory() -- failed to get Installed Apps key from registry.
-- DECABI_LOGGING --   Decomposer ABI DLL version is: not installed
-- DECABI_LOGGING --   Decomposer ABI not registered with LiveUpdate.
-- DECABI_LOGGING --   Decomposer ABI version registered with LiveUpdate is: not installed
-- DECABI_LOGGING --   Decomposer ABI sequence number registered with LiveUpdate is: not installed
-- DECABI_LOGGING --   For rollback using Decomposer ABI custom action  property: sizeof= 130 not installed:not installed
-- DECABI_LOGGING --   LiveUpdate registration failed. (HRESULT=-2144731115)
MSI (s) (A4:80) [18:45:44:390]: User policy value 'DisableRollback' is 0
MSI (s) (A4:80) [18:45:44:390]: Machine policy value 'DisableRollback' is 0
Action ended 18:45:44: InstallFinalize. Return value 3.
MSI (s) (A4:80) [18:45:45:875]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=991859980,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (A4:80) [18:45:45:875]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (A4:80) [18:45:45:875]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (A4:80) [18:45:45:875]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (A4:80) [18:45:45:875]: Executing op: RegisterBackupFile(File=C:\Config.Msi\221ea.rbf)
MSI (s) (A4:80) [18:45:45:875]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:45:875]: Executing op: ProductInfo(ProductKey={D689B418-235A-4290-A0A5-A75E490E0351},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184553578,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={8E81776A-E189-42D6-ADB7-7DC8AA55E09F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (A4:80) [18:45:45:890]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:45:890]: Executing op: CustomActionRollback(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,)
MSI (s) (A4:34) [18:45:45:890]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI76.tmp, Entrypoint: _LURollbackDecomposerABI@4
-- DECABI_LOGGING --   Enter LURollbackDecomposerABI()
-- DECABI_LOGGING --   Decomposer ABI Rollback property version = not installed
-- DECABI_LOGGING --   Decomposer ABI Rollback property sequence_number = not installed
-- DECABI_LOGGING --   Rollback of LiveUpdate un-registration succeeded.
MSI (s) (A4:80) [18:45:45:968]: Executing op: ActionStart(Name=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
MSI (s) (A4:80) [18:45:45:968]: Executing op: CustomActionRollback(Action=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,ActionType=3329,Source=BinaryData,Target=MSIRemoveWFPAppException,CustomActionData=SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;)
MSI (s) (A4:98) [18:45:45:984]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI77.tmp, Entrypoint: MSIRemoveWFPAppException
WinFWConfigCA: MSIChangeWFPAppException: CustomActionData dwlen 223, SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;.
WinFWConfigCA: MSIChangeWFPAppException: strName SMC Service, strPath C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.
WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = SMC Service.
WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.
WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe fwName=SMC Service
WinFWConfigCA: WindowsFirewallAppIsEnabled: Authorized application C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe is enabled in the firewall.
WinFWConfigCA: WindowsFirewallModifyApp: Application C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe has now been removed from the firewall.
WinFWConfigCA: MSIChangeWFPAppException: strName SNAC Service, strPath C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE.
WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = SNAC Service.
WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE.
WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE fwName=SNAC Service
WinFWConfigCA: WindowsFirewallAppIsEnabled: Authorized application C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE is enabled in the firewall.
WinFWConfigCA: WindowsFirewallModifyApp: Application C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE has now been removed from the firewall.
WinFWConfigCA: MSIChangeWFPAppException: strName Symantec Email, strPath C:\Program Files\Common Files\Symantec Shared\ccApp.exe.
WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = Symantec Email.
WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Common Files\Symantec Shared\ccApp.exe.
WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Common Files\Symantec Shared\ccApp.exe fwName=Symantec Email
WinFWConfigCA: WindowsFirewallAppIsEnabled: Authorized application C:\Program Files\Common Files\Symantec Shared\ccApp.exe is enabled in the firewall.
WinFWConfigCA: WindowsFirewallModifyApp: Application C:\Program Files\Common Files\Symantec Shared\ccApp.exe has now been removed from the firewall.
MSI (s) (A4:80) [18:45:46:484]: Executing op: ActionStart(Name=MSIAddWFPAppException.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
MSI (s) (A4:80) [18:45:46:484]: Executing op: ActionStart(Name=ApplyCustomPolicies.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
MSI (s) (A4:80) [18:45:46:484]: Executing op: ActionStart(Name=InstallCcSettingsFiles_Rol.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (A4:80) [18:45:46:484]: Executing op: CustomActionRollback(Action=InstallCcSettingsFiles_Rol.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=3329,Source=BinaryData,Target=_RemoveCcSettingsFiles@4,CustomActionData=C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\)
MSI (s) (A4:3C) [18:45:46:500]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI78.tmp, Entrypoint: _RemoveCcSettingsFiles@4
MSIRESULT PASS - RemoveCcSettingsFiles: Preparing to delete ccSettings files:
DAT path='C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat'
BAK path='C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak':
DeleteFileNowOrAfterReboot:  Nothing to delete; file 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat' is not on the system
DeleteFileNowOrAfterReboot:  _taccess( 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat' ) failed with errno=2
DeleteFileNowOrAfterReboot:  Nothing to delete; file 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak' is not on the system
DeleteFileNowOrAfterReboot:  _taccess( 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak' ) failed with errno=2
MSI (s) (A4:80) [18:45:46:812]: Executing op: ActionStart(Name=irbExtDeleteOriginalDatFile.9DDC0E81_9620_4441_B4F7_FD077F55D6D2,,)
MSI (s) (A4:80) [18:45:46:812]: Executing op: CustomActionRollback(Action=irbExtDeleteOriginalDatFile.9DDC0E81_9620_4441_B4F7_FD077F55D6D2,ActionType=3329,Source=BinaryData,Target=_iDeleteOriginalDatFiles@4,CustomActionData=/Product:Symantec Endpoint Protection /Version:11.0.4202.75)
MSI (s) (A4:C4) [18:45:46:828]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI79.tmp, Entrypoint: _iDeleteOriginalDatFiles@4
1: InstAPca.dll: Inside DeleteOriginalDatFiles() (in MSI)
 
1: srtUnin.dll: Inside CInstallEvents::DeleteOriginalDatFiles()
 
1: srtUnin.dll:   Calling SRTSPVer:10.2.10.2  Installed SRTSPVer:10.2.10.2  Data:/Product:Symantec Endpoint Protection /Version:11.0.4202.75
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspso.dat
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspsp.dat
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspse.dat
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspske.dat
 
1: InstAPca.dll:   Returned successfully from callout dll.
 
MSI (s) (A4:80) [18:45:47:171]: Executing op: ActionStart(Name=irbExtUnloadEMPlugin.9DDC0E81_9620_4441_B4F7_FD077F55D6D2,,)
MSI (s) (A4:80) [18:45:47:171]: Executing op: CustomActionRollback

--Return Value 3 Part 2
MSI (s) (A4:80) [18:45:43:468]: Executing op: CustomActionSchedule(Action=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,ActionType=3329,Source=BinaryData,Target=MSIRemoveWFPAppException,CustomActionData=SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;)
MSI (s) (A4:80) [18:45:43:484]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:43:484]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,)
MSI (s) (A4:80) [18:45:43:484]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:43:484]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1025,Source=BinaryData,Target=_LURegisterDecomposerABI@4,)
MSI (s) (A4:DC) [18:45:43:484]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI75.tmp, Entrypoint: _LURegisterDecomposerABI@4
-- DECABI_LOGGING --   Enter LURegisterDecomposerABI()
-- DECABI_LOGGING --   GetDecomposerABIProperties Registry created.
-- DECABI_LOGGING --   GetDecABIDirectory() -- failed to get Installed Apps key from registry.
-- DECABI_LOGGING --   Decomposer ABI DLL version is: not installed
-- DECABI_LOGGING --   Decomposer ABI not registered with LiveUpdate.
-- DECABI_LOGGING --   Decomposer ABI version registered with LiveUpdate is: not installed
-- DECABI_LOGGING --   Decomposer ABI sequence number registered with LiveUpdate is: not installed
-- DECABI_LOGGING --   For rollback using Decomposer ABI custom action  property: sizeof= 130 not installed:not installed
-- DECABI_LOGGING --   LiveUpdate registration failed. (HRESULT=-2144731115)
MSI (s) (A4:80) [18:45:44:390]: User policy value 'DisableRollback' is 0
MSI (s) (A4:80) [18:45:44:390]: Machine policy value 'DisableRollback' is 0
Action ended 18:45:44: InstallFinalize. Return value 3.
MSI (s) (A4:80) [18:45:45:875]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=991859980,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (A4:80) [18:45:45:875]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (A4:80) [18:45:45:875]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (A4:80) [18:45:45:875]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (A4:80) [18:45:45:875]: Executing op: RegisterBackupFile(File=C:\Config.Msi\221ea.rbf)
MSI (s) (A4:80) [18:45:45:875]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:45:875]: Executing op: ProductInfo(ProductKey={D689B418-235A-4290-A0A5-A75E490E0351},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184553578,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={8E81776A-E189-42D6-ADB7-7DC8AA55E09F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (A4:80) [18:45:45:890]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,,)
MSI (s) (A4:80) [18:45:45:890]: Executing op: CustomActionRollback(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,)
MSI (s) (A4:34) [18:45:45:890]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI76.tmp, Entrypoint: _LURollbackDecomposerABI@4
-- DECABI_LOGGING --   Enter LURollbackDecomposerABI()
-- DECABI_LOGGING --   Decomposer ABI Rollback property version = not installed
-- DECABI_LOGGING --   Decomposer ABI Rollback property sequence_number = not installed
-- DECABI_LOGGING --   Rollback of LiveUpdate un-registration succeeded.
MSI (s) (A4:80) [18:45:45:968]: Executing op: ActionStart(Name=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
MSI (s) (A4:80) [18:45:45:968]: Executing op: CustomActionRollback(Action=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,ActionType=3329,Source=BinaryData,Target=MSIRemoveWFPAppException,CustomActionData=SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;)
MSI (s) (A4:98) [18:45:45:984]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI77.tmp, Entrypoint: MSIRemoveWFPAppException
WinFWConfigCA: MSIChangeWFPAppException: CustomActionData dwlen 223, SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;.
WinFWConfigCA: MSIChangeWFPAppException: strName SMC Service, strPath C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.
WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = SMC Service.
WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.
WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe fwName=SMC Service
WinFWConfigCA: WindowsFirewallAppIsEnabled: Authorized application C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe is enabled in the firewall.
WinFWConfigCA: WindowsFirewallModifyApp: Application C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe has now been removed from the firewall.
WinFWConfigCA: MSIChangeWFPAppException: strName SNAC Service, strPath C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE.
WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = SNAC Service.
WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE.
WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE fwName=SNAC Service
WinFWConfigCA: WindowsFirewallAppIsEnabled: Authorized application C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE is enabled in the firewall.
WinFWConfigCA: WindowsFirewallModifyApp: Application C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE has now been removed from the firewall.
WinFWConfigCA: MSIChangeWFPAppException: strName Symantec Email, strPath C:\Program Files\Common Files\Symantec Shared\ccApp.exe.
WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = Symantec Email.
WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Common Files\Symantec Shared\ccApp.exe.
WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Common Files\Symantec Shared\ccApp.exe fwName=Symantec Email
WinFWConfigCA: WindowsFirewallAppIsEnabled: Authorized application C:\Program Files\Common Files\Symantec Shared\ccApp.exe is enabled in the firewall.
WinFWConfigCA: WindowsFirewallModifyApp: Application C:\Program Files\Common Files\Symantec Shared\ccApp.exe has now been removed from the firewall.
MSI (s) (A4:80) [18:45:46:484]: Executing op: ActionStart(Name=MSIAddWFPAppException.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
MSI (s) (A4:80) [18:45:46:484]: Executing op: ActionStart(Name=ApplyCustomPolicies.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5,,)
MSI (s) (A4:80) [18:45:46:484]: Executing op: ActionStart(Name=InstallCcSettingsFiles_Rol.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (A4:80) [18:45:46:484]: Executing op: CustomActionRollback(Action=InstallCcSettingsFiles_Rol.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=3329,Source=BinaryData,Target=_RemoveCcSettingsFiles@4,CustomActionData=C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\)
MSI (s) (A4:3C) [18:45:46:500]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI78.tmp, Entrypoint: _RemoveCcSettingsFiles@4
MSIRESULT PASS - RemoveCcSettingsFiles: Preparing to delete ccSettings files:
DAT path='C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat'
BAK path='C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak':
DeleteFileNowOrAfterReboot:  Nothing to delete; file 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat' is not on the system
DeleteFileNowOrAfterReboot:  _taccess( 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat' ) failed with errno=2
DeleteFileNowOrAfterReboot:  Nothing to delete; file 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak' is not on the system
DeleteFileNowOrAfterReboot:  _taccess( 'C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak' ) failed with errno=2
MSI (s) (A4:80) [18:45:46:812]: Executing op: ActionStart(Name=irbExtDeleteOriginalDatFile.9DDC0E81_9620_4441_B4F7_FD077F55D6D2,,)
MSI (s) (A4:80) [18:45:46:812]: Executing op: CustomActionRollback(Action=irbExtDeleteOriginalDatFile.9DDC0E81_9620_4441_B4F7_FD077F55D6D2,ActionType=3329,Source=BinaryData,Target=_iDeleteOriginalDatFiles@4,CustomActionData=/Product:Symantec Endpoint Protection /Version:11.0.4202.75)
MSI (s) (A4:C4) [18:45:46:828]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI79.tmp, Entrypoint: _iDeleteOriginalDatFiles@4
1: InstAPca.dll: Inside DeleteOriginalDatFiles() (in MSI)
 
1: srtUnin.dll: Inside CInstallEvents::DeleteOriginalDatFiles()
 
1: srtUnin.dll:   Calling SRTSPVer:10.2.10.2  Installed SRTSPVer:10.2.10.2  Data:/Product:Symantec Endpoint Protection /Version:11.0.4202.75
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspso.dat
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspsp.dat
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspse.dat
 
1: srtUnin.dll:   File already gone: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\srtspske.dat
 
1: InstAPca.dll:   Returned successfully from callout dll.
 
MSI (s) (A4:80) [18:45:47:171]: Executing op: ActionStart(Name=irbExtUnloadEMPlugin.9DDC0E81_9620_4441_B4F7_FD077F55D6D2,,)
MSI (s) (A4:80) [18:45:47:171]: Executing op: CustomActionRollback

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Bijay.Swain's picture
30
Aug
2009
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Bijay.Swain

Try installing live update

Try installing live update first and then install sep.

Bijay.Swain's picture
30
Aug
2009
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Bijay.Swain

If this doesn't help they

If this doesn't help they delete the folder "symantec" in C:\Documents and Settings\All Users\Application Data

then delete the folder "symantec shared" in C:\Program Files\Common Files

then delete the folder "symantec" or symantec antivirus" in C:\Program Files

then  type %temp%  in star t>Run and hit enter.
 now delete all the temporary files here .

and install SEP now and just before that check whether registry is opening or not if not the istall "unhook.inf" .

better scan with nss.exe before installing sep.

Prachand's picture
30
Aug
2009
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Prachand
Trusted Advisor

Try the step in 

Try the step in  sequence:

1.Uninstall Live update ( If it is there in Add Remove program)

2. Delete the following folders (if they exist):
  C:\Program Files\Symantec
  C:\Program Files\Symantec Antivirus
  C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

3.  Install LiveUpdate by running the following file from CD1: \SEP\LUSETUP.EXE

4. Install Symantec Endpoint Protection. from CD 1\SEP Folder\Setup.exe ( as an unmanged Client )

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3c408fd413456b9088257377004a6fba?OpenDocument

Follow the steps to make the Client managed

How to change a Symantec Endpoint Protection client from unmanaged to managed
 
1.Copy of the file Sylink.xml from the server from C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\
2. On the client computer , click Start > Run, type smc -stop, and click OK.
3. Copy the Sylink.xml into the C:\Program Files\Symantec\Symantec Endpoint Protection folder, and replace any existing Sylink.xml file.
4. Click Start > Run, type smc -start, and click OK.

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Ramji Iyyer's picture
01
Sep
2009
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Ramji Iyyer
Certified

@Oui

1. Use Cleanwipe & remove SEP.

2. Delete the Symantec folders mentioned above by Bijay.Swain

3. Open My Computer -> Tools -> Folder Options -> Click View Tab

4. Scroll down the advanced settings's & uncheck "Use Simple file Sharing"

Try to install SEP unmanaged client. After installation replace the Sylink file & make it managed.

Regards...
Ramji Iyyer

Regards...
Ramji Iyyer

Guruparan's picture
22
Nov
2009
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Guruparan
Certified

Check if Event Log is started in Services.msc

1. Check if Event Log is Started and set as automatic  in services.msc. If this service is stopped, then,
2. Download eventlog.dll file and copy it in C:\WINDOWS\system32
3. Start the Event Log and install SEP11

Regards,
Guru
Symantec Certified Specialist

Best Regards,

Guru
Symantec Certified Specialist

Technical Support

Symantec.com

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