Hello Team.
I had some problem about upgrade old SEP12.1.3001.165 to SEP 12.1.4112.
My client is Microsoft Windows Server 2003 R2 Standard Edition 64-bit.
My last actions
- Used CleanWipe to uninstall SEP12.1.3001.165 from the client with Administrator User and reboot : success.
- Install Cert VeriSign_Class_3_Code_Signing_2010_CA and VeriSign Class 3 Public Primary Certification Authority - G5
- Install package SEP 12.1.4112 and found rollback and fail event on Application logs.
- After error issue I found some folder and Symantec service was create and running but not showin task bar.
-------------
- I try to uninstall but denine.
- I download new CleanWipe version and used to uninstall SEP 12.1.4112 from my meachine : success.
- I try to install SEP 12.1.4112. again and again but every time the installer was roll back.
Please help me to resolve this issue.
Thank you.
- SEP Logs is in attachment.
----------------------Windows logs----------------------
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 11/3/2014
Time: 1:41:11 PM
User: N/A
Computer: SIBMOCISDB01
Description:
Installation failed
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 38 32 37 45 33 45 41 {827E3EA
0008: 36 2d 38 35 44 31 2d 34 6-85D1-4
0010: 34 31 33 2d 39 36 44 38 413-96D8
0018: 2d 32 34 42 30 46 39 42 -24B0F9B
0020: 34 39 39 36 37 7d 49967}
-----------------------------------------------------
Event Type: Information
Event Source: Symantec Endpoint Protection
Event Category: None
Event ID: 36
Date: 11/3/2014
Time: 1:41:44 PM
User: NT AUTHORITY\SYSTEM
Computer: SIBMOCISDB01
Description:
The description for Event ID ( 36 ) in Source ( Symantec Endpoint Protection ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SepMasterService.
-----------------------------------------------------
Event Type: Information
Event Source: Symantec Endpoint Protection
Event Category: None
Event ID: 37
Date: 11/3/2014
Time: 1:41:44 PM
User: NT AUTHORITY\SYSTEM
Computer: SIBMOCISDB01
Description:
The description for Event ID ( 37 ) in Source ( Symantec Endpoint Protection ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SepMasterService.
-----------------------------------------------------
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 11/3/2014
Time: 1:42:14 PM
User: MINORGROUP\kamonwan_bu-a
Computer: SIBMOCISDB01
Description:
Product: Symantec Endpoint Protection -- Installation operation failed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 38 32 37 45 33 45 41 {827E3EA
0008: 36 2d 38 35 44 31 2d 34 6-85D1-4
0010: 34 31 33 2d 39 36 44 38 413-96D8
0018: 2d 32 34 42 30 46 39 42 -24B0F9B
0020: 34 39 39 36 37 7d 49967}
-----------------------------------------------------