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Install SEP client on windows server 2008 R2 - failed

Created: 07 Jun 2012 | 17 comments
kral's picture

Hi,

I have problem with install sep client on windows server 2008 R2. I tried install Basic protection from setup.exe and install from CD1 sepx64,both installation failed.

During install nothing error, but finish is failed with install only sep gui without any moduls(antivirus and antispyware)

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cemilebaşak's picture

Hi;

Can you please check event logs. There may be some logs regarding this issue.

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

pete_4u2002's picture

can you post the sep_inst.log as well? it can be found %temp% folder.

kral's picture

Hi,

install log from server

AttachmentSize
SEP_INST.txt 79.11 KB
pete_4u2002's picture

SI (s) (B4:EC) [11:22:39:800]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

MSI (c) (8C:24) [11:22:31:960]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Action ended 11:22:39: LaunchConditions. Return value 3.
Action ended 11:22:39: INSTALL. Return value 3.

 

Have you restarted the system? and run the install setup?

if the error still appears, then

take a registry backup

1) Open registry and go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\

hight light Session Manager on the right hand side delete the value PendingFileRenameOperations

2) Also delete the same value from

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

and then run the install file.

 

kral's picture

Hi, pete_4u2002,

Before install SEP I edit registry I know this problem.
But problem with install remained.

I try cleanwipe and restart server, install sep and I will look to new install log¨.

Thank you

kral's picture

Hi,

I have new install log.

Server is DC

Thank you

AttachmentSize
SEP_INST.UHC_.txt 3.11 MB
kral's picture

Hi,

and new log from other server win2008 R2 Domain controller.

Thank you

AttachmentSize
sep.rar 271.47 KB
kral's picture

YES ,UAC disable, install mstsc/admin

cemilebaşak's picture

Hi;

Can you please try to run setup " run as adminitrator"

 

And also can you please try to do following.

 

Create an install package or create a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked.

If the install is successful, manually create the shortcut on the desktop that points SymCorpUI.exe

 

- And try to search symantec on the registry and delete all the findings if SEP is the only symantec product on your server.

 

 

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

kral's picture

Hi ,

I tried install new configuration package without Add the program to the Start menu.

I tried mstsc /admin, disable UAC, run as administrator, install version SEP 12.1.RU 1 MP1 and SEP 12.1 RU 1 - problem with install script

Thank you

cemilebaşak's picture

Are you able to install or not. ?

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

kral's picture

Installation on win 2008 R2 domain controller still fails

cemilebaşak's picture

Hi;

Can you please follow the link foe manual uninstall.

After you complete manual uninstall. Please try to install again.

I hope now you will able to install now.

 

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

kral's picture

Hi, after manuall uninstall a I tried install sep client - the same error

cemilebaşak's picture

Sorry but. On that case I think you need to open a support case.

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

kral's picture

I have open case about 7 day,but Symantec support DON'T KNOW

Thank you for help