Endpoint Protection

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  • 1.  Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 06, 2012 11:07 AM

    Hi Folks, I sure could use some help with this odd ball PC.

    Migrating from Kaspsersky to Symantec.

    Uninstalled all Kaspersky items on servers and clients.

    Successfully installed SEPM 12.1 on server.

    Successfully installed SEP 12.1 client on server.

    Successfully installed client version on 12 workstation on network with push util.

    Having a problem with one client Win7/32 bit install.

    It appears the installation is successful, but when SEP asks to reboot PC to complete install, PC never makes back to network log on request.

    Instead it hangs on a black screen showing cursor. I waited an hour.

    Hard kill is the only way to restart system.

    However, system will restart in safe mode.

    Restored system back to previous restore point.

    Tried a 2nd time.

    Same thing happens.

     

     

    Thanks



  • 2.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 06, 2012 12:59 PM

    https://www-secure.symantec.com/connect/security/forums/endpoint-protection-antivirus



  • 3.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 06, 2012 03:12 PM

    I've moved this to the SEP forum

    Cheryl



  • 4.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Trusted Advisor
    Posted Jan 09, 2012 08:25 AM

    Hello,

    Do you see the SEP installed, when in the SAFE Mode?

    Did you follow the steps provided in the Article:

    Steps to prepare computers to install Symantec Endpoint Protection 12.1 client
     

    In this case, Try Manually uninstalling SEP

    How to uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems manually
     

    OR 

    Could you try uninstalling LAN drivers and reinstalling them back again.

    Hope that helps!!



  • 5.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 09, 2012 09:56 AM

    There may be a possibility that SEP is conflicting with any other application.

    Do this

    1. Go to Safe mode
    2. Open Msconfig
    3. Check Hide all Microsoft service and then disable all of them and reboot
    4. Check and see if you can go in Normal mode.
    5. Once in normal  mode Only Select SEP and reboot and check if the machine comes up or not in normal mode


  • 6.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 27, 2012 11:34 AM

    Thank you for the advice. I will try this as soon as i can get to that workstation.



  • 7.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 30, 2012 11:00 AM

    I tried the instructions given, but this did not work.

    After re-installing SEP = computer hung.

    Rebooted in safe mode

    Disabled all, but microsoft services.

    rebooted in normal mode = computer hung.

    Restarted PC in safe mode. Can see SEP shield with green light on shield,as if nothing is wrong.

    Tried to uninstall SEP in safe mode, but windows installer will not load up in safe mode.

    I then restored PC to previous state,before SEP installation.

    PC restarts in normal mode without issues...angry



  • 8.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Jan 30, 2012 11:02 AM

    Do you see the SEP installed, when in the SAFE Mode?

    Yes, I can see it when rebooting in safe mode.

    Shield with green dot.



  • 9.  RE: Install of SEP successful, but after reboot client never reaches desktop.

    Posted Feb 01, 2012 05:03 AM

    Please check whether the port 8443 is able to telnet bi-directionally

    Regards