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Install SEPM in Server 2008

Created: 26 Apr 2010 • Updated: 28 Oct 2010 | 19 comments

Hello all,

I am trying to install Symantec Endpoint Protection Manager (11.0.5) in Windows Server 2008, but no luck.  It returns "The wizard was interrupted before Symantec Endpoint Protection could be completely installed" and the installation stopped.

I tried to install LiveUpdate first and it returns the same.  Any help will be appreciated.

Thanks.

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sandeep_sali's picture

Check whether World Wide Web Service is started. In case it is then perform a reinstall of IIS 6.0 Management Compatibility including WMI, Scripting, and Console. Once all subcomponents are loaded, the installation should complete successfully.

Thanks & Regards

Sandeep C Sali

P_K_'s picture

Can you please go to run and Type %temp%
Then look for SEPM_inst.log

In the Install log search for return value 3
Paste 5-6 lines before that

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Ghent's picture

Check this blog out:
How to fix issue with Symantec Endpoint client not installing due to a required reboot.
http://www.shnake.com/blog/?p=445

Sometimes there is a 'pending operation' that never completes. This pending operation may, or may not be related to the software you are installing. The above blog gives steps on how to remove the 'pending operation' so you can install software again.

heinemasterklm's picture

@ sandip_sali
WWW service is started.  I have re-installed the whole components and subcomponents, it returns the same.

@ Prachand
There is no such file under %TEMP%

P_K_'s picture

Is there any msiXXXXX.log file in that location

Check c:temp
or windows\temp also

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Vikram Kumar-SAV to SEP's picture

if SEPM_INST.log is not under %temp% then look under C:\Windows\Temp\SEPM_INST.log

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

heinemasterklm's picture

Hello all,

There aren't any SEPM_INST.log in either C:\temp and C:\Windows\temp but there is a file called MSIXXXX.log under %TEMP%

There are several seraches found for "return value 3", should I paste them all here?

heinemasterklm's picture

Lines before First "return value 3"

LUCA: InstallLiveUpdate enter.
MSI (s) (8C!E8) [15:41:23:000]: Closing MSIHANDLE (1298) of type 790531 for thread 1256
MSI (s) (8C!E8) [15:41:23:000]: Creating MSIHANDLE (1299) of type 790531 for thread 1256
LUCA: C:\Users\ADMINI~1\AppData\Local\Temp\PVCLEHKT\LiveUpdate\lucheck.exe
MSI (s) (8C!E8) [15:41:23:000]: Closing MSIHANDLE (1299) of type 790531 for thread 1256
MSI (s) (8C!E8) [15:41:23:000]: Creating MSIHANDLE (1300) of type 790531 for thread 1256
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 15006316
MSI (s) (8C!E8) [15:41:23:000]: Closing MSIHANDLE (1300) of type 790531 for thread 1256
MSI (s) (8C:78) [15:41:23:000]: Closing MSIHANDLE (1297) of type 790536 for thread 3956
Action ended 15:41:23: InstallFinalize. Return value 3.

Lines before the seond "return value 3"
MSI (s) (8C:74) [15:41:30:312]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:74) [15:41:30:312]: Entering MsiProvideAssembly. AssemblyName: policy.8.0.Microsoft.VC80.ATL,type="win32-policy",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (8C:74) [15:41:30:312]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (8C:74) [15:41:30:312]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:74) [15:41:31:062]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (8C:74) [15:41:31:062]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (8C:74) [15:41:31:062]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:74) [15:41:31:062]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86", AppContext: , InstallMode: -4
MSI (s) (8C:74) [15:41:31:062]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (8C:74) [15:41:31:062]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:74) [15:41:31:687]: No System Restore sequence number for this installation.
MSI (s) (8C:74) [15:41:31:687]: Unlocking Server
MSI (s) (8C:74) [15:41:31:687]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 15:41:31: INSTALL. Return value 3.

Lines before the 3rd "return value 3"
Property(S): SOURCEDIR = C:\Users\Administrator\AppData\Local\Temp\Temp1_Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1.zip\SEPM\
Property(S): SourcedirProduct = {EAD22945-6D46-4073-8353-803523E9936B}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (8C:74) [15:41:32:125]: MainEngineThread is returning 1603
MSI (s) (8C:A8) [15:41:32:140]: Destroying RemoteAPI object.
MSI (s) (8C:7C) [15:41:32:140]: Custom Action Manager thread ending.
MSI (s) (8C:A8) [15:41:32:140]: No System Restore sequence number for this installation.
MSI (c) (70:78) [15:41:32:156]: Back from server. Return value: 1603
MSI (c) (70:78) [15:41:32:156]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (70:78) [15:41:32:156]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 15:41:32: ExecuteAction. Return value 3.

Lines before the fourth "return value 3"
MSI (s) (8C:74) [15:41:32:125]: MainEngineThread is returning 1603
MSI (s) (8C:A8) [15:41:32:140]: Destroying RemoteAPI object.
MSI (s) (8C:7C) [15:41:32:140]: Custom Action Manager thread ending.
MSI (s) (8C:A8) [15:41:32:140]: No System Restore sequence number for this installation.
MSI (c) (70:78) [15:41:32:156]: Back from server. Return value: 1603
MSI (c) (70:78) [15:41:32:156]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (70:78) [15:41:32:156]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 15:41:32: ExecuteAction. Return value 3.
MSI (c) (70:78) [15:41:32:156]: Doing action: SetupCompleteError
Action 15:41:32: SetupCompleteError.
Action start 15:41:32: SetupCompleteError.
Action 15:41:32: SetupCompleteError. Dialog created
Action ended 15:41:38: SetupCompleteError. Return value 2.
Action ended 15:41:38: INSTALL. Return value 3.

Thanks for all the help.

heinemasterklm's picture

@ Ghent

Thanks for the info, but the registry HKEY_LOCAL_MACHINE\system\CurrentControlSet\Control\Session Manager\PendingFileRenameOpertions does not exist in the first place.

Thanks.

Ghent's picture

Thanks for fyi.

Vikram Kumar-SAV to SEP's picture

In the registry,

Find

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%APPDATA%

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

Install SEP client again.

Delete
C:\Program Files\Symantec
C:\ProgramData\Symantec
Reboot the server install Liveupdate then try installing SEP again.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

heinemasterklm's picture

@ Vikram

The registry "HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData" AppData's value is already =%USEPROFILE%\AppData\Roaming

Thanks, anymore ideas?

P_K_'s picture

Install Liveupdate First from the CD .Run lusetup.exe from the SEPWin64\x64 bit folder

Then reboot the machine

Then run the sSymantec AntiVirus Win64.msi from the same folder

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

ShadowsPapa's picture

Why is it such an exercise to install SEP to Win7, Server 2008, etc?
Doesn't the installer deal with these OSs? Or.............
Why can't those things be handled by the install?
Almost every other software "simply installs" so I guess I'm a bit confused - mostly, because this is a common theme. All those things to check are constantly mentioned. If they are so common - why? And why only with SEP installs?
I'm really curious!
(another reason I'm sitting on RU6 for a while and not trying 2008 R2 yet - watching the drama unfold )

heinemasterklm's picture

@ Prachand

I am running Windows Server 2008 Standard 32 bit, so the 64 bit installation won't work, thanks.

DiscoveryTech's picture

I found that turning UAC off for the duration of the install on my W2K8 SP2 x32 servers helped, have you tried that?

ShadowsPapa's picture

We turn UAC off for everything just as a matter of normal practice here. It interferes with so many things, and yet allows tings to happen that you'd expect to not happen, it's not worth the hassle and headache.
So when we build an image for a client or server, UAC is shut down.................

heinemasterklm's picture

Still no luck =(

Is there any symantec tech support email or number that I can contact???

I can only find their contacts in here http://www.symantec.com/business/support/contact_t...

Is this the best that I can get?

P_K_'s picture

America’s: 1 800 342 0652 or  1-800-634-4747

EMEA: +44 870 606 6000

Sydney: +61 2 8220 7110

APAC: +61 2 8220 7111

Contacting Technical Support and Opening a Case
:
https://mysupport.symantec.com/

MCT MCSE-2012 Symantec Technical Specialist (SCTS)