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Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

  • 1.  Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 29, 2013 07:52 AM
      |   view attached

    I have Symantec Endpoint Manager 12.1.3

    that's happen in all computers have windows 8 in my company

    >>>>

    Please check the attachment below...



  • 2.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 29, 2013 08:02 AM

    Can you Verify It's windows 8 or Windows 8.1 ?



  • 3.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 29, 2013 08:06 AM

    Windows 8 !!

     

     



  • 4.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 29, 2013 08:10 AM

     

    How many system having problem ?

    I suggest you can collect the Full Memory Dump files and create a Case

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    OR

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)

    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 5.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 30, 2013 07:38 AM

    what is version of sep client ?



  • 6.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 30, 2013 08:13 AM

    make sure you working accordingly Compatibility  

    Symantec Endpoint Protection 12.1 RU2 and later are supported on Windows 8 and Windows Server 2012. 

     

    http://www.symantec.com/business/support/index?page=content&id=TECH174348&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1383134892066ShadD2AMgEv9v5h66i4QzhYy910erGQDVU0s1



  • 7.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Oct 30, 2013 09:05 AM

    version client is 12.1.3



  • 8.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Jan 02, 2014 08:22 AM

    Can you please test SEp 12.1.4

     

    its work with out any problem.



  • 9.  RE: Install Symantec Endpoint Protection on windows 8 done, but after startup it will be crash the windows !!?

    Posted Jan 10, 2014 05:40 AM

    You need yo use SEP 12.1 RU 4. it is working fine even with Windows 8.1