Groupe des Utilisateurs Altiris Suisses et Francophones Group

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  • 1.  Install update SMP 7.0 SP5: Error Symantec Administrator SDK

    Posted Oct 13, 2010 04:10 PM

    In fact, it is for a ServiceDesk solution I was installing, seems also using ASDK...

    and failed ASDK docs ! install failed the Workflow install, failed the SD7 install...

    There were errors during installation. The following product(s) failed during install (unless otherwise noted, components of these products that were installed before the error were rolled back):
    Symantec Administrator SDK (7.0.154)

    when updating the Workflow 7 to SP3 (7.0.1312)

    Event Type:    Information
    Event Source:    MsiInstaller
    Event Category:    None
    Event ID:    11729
    Date:        2010.10.13
    Time:        9:57:47 PM
    User:        SYMANTEC\service.altiris
    Computer:    ALTIRIS7
    Description:
    Product: ASDK Documents and Samples -- Configuration failed.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 39 45 36 31 31 44 32   {9E611D2
    0008: 44 2d 43 30 34 38 2d 34   D-C048-4
    0010: 32 46 33 2d 39 38 45 46   2F3-98EF
    0018: 2d 37 35 36 33 33 43 44   -75633CD
    0020: 44 32 36 45 34 7d         D26E4}  
     

    when running the MSI manually

    Event Type:    Information
    Event Source:    MsiInstaller
    Event Category:    None
    Event ID:    1040
    Date:        2010.10.13
    Time:        9:57:46 PM
    User:        SYMANTEC\service.altiris
    Computer:    ALTIRIS7
    Description:
    Beginning a Windows Installer transaction: C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_asdk_docs_x86.msi. Client Process Id: 200.

     

    I got the error another version of this product is already installed .... remove existing ... using Add/Remove...

    good joke: Cannot any more removed from Add/remove, but from SIM only.

    I see a ASDK 2.0 installed, try to remove it... hum, takes a while, I'll back when finished...



  • 2.  RE: Install update SMP 7.0 SP5: Error Symantec Administrator SDK
    Best Answer

    Posted Oct 13, 2010 07:24 PM

    Ok solution is to remove the conflicting module...

    this is removing also SD7 +WF7

    after reinstall the SDK 7.0

    - and thereafter, reinstall the SD7