Endpoint Protection

I am trying to install SEP 12.1.6MP4 to a Windows 10 32bit which just upgrade from Windows 7.

I try to run the installation msi file which export from SEPM but it says "Install wizard was interrupted before symantec endpoint protection could be completely installed.

I have tried to use clean wipe to uninstall the old version 12.1.5 and restart the computer, then install the 12.1.6. But I could not get it working.

I have attached the sep_int.log file in this post.

Can anyone help and check what causing the error ?

Thanks very much

Attachment(s)

SEP_INST.7z   114 KB 1 version

Try to install SEP but with only the core components. If that installs correctly then you can add the other components as needed.

please share the SIS_inst.log from the below location:

C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.XXXX.XXXX.XXX\Data\Install\Logs

Please check the attachment for the SIS_inst.log

Attachment(s)

SIS_INST_1.7z   131 KB 1 version

Did you install core components only, as I mentioned?

Here's the error:

[StopService] OpenService() failed for service 'BHDrvx86' with error ERROR_SERVICE_DOES_NOT_EXIST while creating rollback action.
2016-05-24T10:59:02.360Z WARN  I SIS      [StopService] Returning true for create rollback action.
2016-05-24T10:59:02.360Z WARN  I SIS      [StopService] OpenService() failed for service 'BHDrvx86' with error ERROR_SERVICE_DOES_NOT_EXIST.
2016-05-24T10:59:02.360Z WARN  I SIS      [StopService] Returning ACTION_COMPLETED_SUCCESSFULLY.
2016-05-24T10:59:02.360Z WARN  I SIS      [DeleteServiceInternal] OpenService() failed for service 'BHDrvx86' with error ERROR_SERVICE_DOES_NOT_EXIST.
2016-05-24T10:59:02.360Z WARN  I SIS      [DeleteServiceInternal] Returning ACTION_COMPLETED_SUCCESSFULLY.

Try this solution:

SEP 12.1 installation rollback because bash driver failed to start.

1. Run Cleanwipe if old instances of SEP are present on the system.
 
2. Copy an unmanaged client setup to the machine.  (The SEP or SEPx64 folder from Fileconnect, not exported from the manager.)

3. Install Symantec Endpoint Protection 12.1 with only core components.
   a) Run setup.exe from the Unmanaged installation files.
   b) Choose Custom settings
   c) Install only core components (Make sure Virus, Spyware and Basic download, PTP and NTP are not selected).

4. If installation of core components is successful, proceed to step 5. Do not restart the system

5. Start the setup again and install only Virus and Spyware Protection (No sub components should  be selected.)

6. Reboot the machine

7. Post reboot, verify if bash drivers are working properly. Run the following query in a command prompt
   a) for a 32-bit machine run "sc query bhdrvx86"
   b) for a 64-bit machine run "sc query bhdrvx64"
Win32 Exit code usually is 0x0. For a failed start the Exit code is 0x57.  If the exit code is still 0x57 reboot the machine again and check for the status.

8. Install rest of the features (i.e. NTP and PTP).

I tried to install only the core components, it pops up a box said 

---------------------------
Feature Selection Invalid
---------------------------
The feature Sonar Protection requires Download Protection.
---------------------------
確定   
--------------------------

What does the message means ?

You're trying to install SONAR, don't do this as it's more than the core components.

Your install should look like this:

De-select everything but "Core Files"

I can install the core files successfully. Once I go to step 5 and try to install the Antivirus, it show the message The wizard was interrupted before Symantec Endpoint Protection could be completely installed again

and what shows in the SEP_INST.log or SI_INST.log files?

I checked and found out SEP_INST.log has not update, it's still the same file

I have attached the latest SIS_INST.log in here.

Attachment(s)

160526_SIS_INST.7z   115 KB 1 version

I have tried to install the unmanaged version downloaded from FileConnect.

It successfully installed.

Will need to check if there is anything wrong with the export managed version

Thanks for the update.