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Installation Endpoint Protection, ERROR when trying to make case or contact support.

Created: 08 Oct 2012 | 3 comments

Hello ,

 

I have downloaded Endpoint Protection ( large file ).

I get a lot of zipped files that have additional files in them.

Im just trying to install Endpoint protection, but its not user friendly.

Too complicated, too many files, too many error messages when trying to install.

I want to contact support or making a case, i already have a SymAccount created.

The site asks me for a number, i only have contact support id, but its not accepted.

Im dissapointed with the complexity of the Symantec site and how to contact customer

support, no chat function etc.

What to do ?

 

Thank you very much.

Comments 3 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

Check this Article:

Understanding the Downloads of Symantec Endpoint Protection (SEP) 12.1 available on Symantec FileConnect website.

Make sure you download just the Part1_Installation_EN.exe of  the DVD.

Or

Check this thread also

https://www-secure.symantec.com/connect/forums/corrupt-download-sep-sbe-v121

 

Please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456 directly                                                                                                       

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

Tech Support Numbers
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
India: Toll-Free 000 800 4401 456 directly
IDD call: +61 2 8220 7111
 

How to create a new case in MySymantec (formerly MySupport)
Contact Business Support
How to Manage Support Cases Online

 

Once unzipped, you should see a similar structure like below:

The SEP and SEPx64 folder are the unmanaged clients. The SEPM folder is the sep manager and what you will want to install and configure to manage all of your clients.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Could you please let us know what issue are you facing with the Download and Installation?

When downloading the SEP 12.1 from Fileconnect website, you may need to understand what files would help you the most. Check this Article:

Understanding the Downloads of Symantec Endpoint Protection (SEP) 12.1 available on Symantec FileConnect website.

Secondly, since you are in Planning and installation stage, check these Articles: 

Planning the installation http://www.symantec.com/docs/HOWTO55061

Network architecture considerations http://www.symantec.com/docs/HOWTO55114

Getting up and running on Symantec Endpoint Protection for the first time

http://www.symantec.com/docs/HOWTO55274

Quick Access to Symantec Knowledgebase Articles of Symantec Endpoint Protection 12.1

https://www-secure.symantec.com/connect/articles/quick-access-symantec-knowledgebase-articles-symantec-endpoint-protection-121

SEPM 12.1 Fresh install with Embedded database - graphical overview

SEP 11.x to SEP 12.1 Upgrade process graphical overview

SEPM 11.x install guide with Embedded database

 

Again, in reference to the creating a case with Symantec Customer Support, check these Articles - 

How to create a new case in MySymantec (formerly MySupport)

http://www.symantec.com/docs/TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.