Installation Endpoint Protection, ERROR when trying to make case or contact support.
Created: 08 Oct 2012 | 3 comments
Hello ,
I have downloaded Endpoint Protection ( large file ).
I get a lot of zipped files that have additional files in them.
Im just trying to install Endpoint protection, but its not user friendly.
Too complicated, too many files, too many error messages when trying to install.
I want to contact support or making a case, i already have a SymAccount created.
The site asks me for a number, i only have contact support id, but its not accepted.
Im dissapointed with the complexity of the Symantec site and how to contact customer
support, no chat function etc.
What to do ?
Thank you very much.
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Comments 3 Comments • Jump to latest comment
Hi,
Check this Article:
Understanding the Downloads of Symantec Endpoint Protection (SEP) 12.1 available on Symantec FileConnect website.
Make sure you download just the Part1_Installation_EN.exe of the DVD.
Or
Check this thread also
https://www-secure.symantec.com/connect/forums/corrupt-download-sep-sbe-v121
Please contact Symantec Technical Support via the support phone numbers listed below
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp India: Toll-Free 000 800 4401 456 directly
Contact Symantec Customer Care on
http://www.symantec.com/support/assistance_care.jsp
OR
Technical Support
http://www.symantec.com/business/support/contact_techsupp_static.jsp
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Tech Support Numbers
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
India: Toll-Free 000 800 4401 456 directly
IDD call: +61 2 8220 7111
Once unzipped, you should see a similar structure like below:
The SEP and SEPx64 folder are the unmanaged clients. The SEPM folder is the sep manager and what you will want to install and configure to manage all of your clients.
SEP Knowledge Base
Endpoint SWAT
Hello,
Could you please let us know what issue are you facing with the Download and Installation?
When downloading the SEP 12.1 from Fileconnect website, you may need to understand what files would help you the most. Check this Article:
Understanding the Downloads of Symantec Endpoint Protection (SEP) 12.1 available on Symantec FileConnect website.
Secondly, since you are in Planning and installation stage, check these Articles:
Planning the installation http://www.symantec.com/docs/HOWTO55061
Network architecture considerations http://www.symantec.com/docs/HOWTO55114
Getting up and running on Symantec Endpoint Protection for the first time
http://www.symantec.com/docs/HOWTO55274
Quick Access to Symantec Knowledgebase Articles of Symantec Endpoint Protection 12.1
https://www-secure.symantec.com/connect/articles/quick-access-symantec-knowledgebase-articles-symantec-endpoint-protection-121
SEPM 12.1 Fresh install with Embedded database - graphical overview
SEP 11.x to SEP 12.1 Upgrade process graphical overview
SEPM 11.x install guide with Embedded database
Again, in reference to the creating a case with Symantec Customer Support, check these Articles -
How to create a new case in MySymantec (formerly MySupport)
http://www.symantec.com/docs/TECH58873
How to update a support case and upload diagnostic files with MySupport
http://www.symantec.com/docs/TECH71023
OR
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
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