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Installation Error

Srikanth_Subra

Srikanth_SubraFeb 16, 2012 01:01 AM

Migration User

Migration UserFeb 16, 2012 01:05 AM

Srikanth_Subra

Srikanth_SubraFeb 16, 2012 04:23 AM

  • 1.  Installation Error

    Posted Feb 15, 2012 10:32 PM

    Hi,

    In one of our machine, we are getting an error as could not read source sfx while installing symantec 12.1 RU1.

    OS of the machine is Vista SP 64 bit.



  • 2.  RE: Installation Error

    Broadcom Employee
    Posted Feb 15, 2012 11:41 PM

    can you pass on the install log file?



  • 3.  RE: Installation Error

    Posted Feb 16, 2012 12:31 AM

    Vista.. Disable UAC and see if you can continue with the install.

    Also paste the install logs.



  • 4.  RE: Installation Error

    Posted Feb 16, 2012 01:01 AM

    Tried disabling UAC..after that also same error.



  • 5.  RE: Installation Error

    Posted Feb 16, 2012 01:05 AM

    Kindly paste the SEP_Inst logs.



  • 6.  RE: Installation Error

    Posted Feb 16, 2012 02:36 AM

    hi,

    can you attach here a screenshot of error as well



  • 7.  RE: Installation Error

    Posted Feb 16, 2012 04:23 AM
      |   view attached

    Please find the SEP_INST log.

    Attachment(s)

    zip
    SEP_INST_46.zip   133 KB 1 version


  • 8.  RE: Installation Error

    Posted Feb 16, 2012 04:35 AM

    The log shows that the install was successful.

     

    Symantec Endpoint Protection -- Installation operation completed successfully.



  • 9.  RE: Installation Error

    Posted Feb 16, 2012 05:31 AM

    Can you please Run  the Cleanwipe

    Restart the Server.

    Install the Liveupdate

    Install the Setup.exe

    Regards



  • 10.  RE: Installation Error

    Posted Feb 16, 2012 06:03 AM

    But while installing we r getting error as could not read source sfx file.



  • 11.  RE: Installation Error

    Posted Feb 16, 2012 10:11 PM
      |   view attached

    Please find the screenshot for the error message..but symantec is not found in program files also.



  • 12.  RE: Installation Error



  • 13.  RE: Installation Error

    Posted Feb 16, 2012 11:17 PM

    Extractor? Iam not using any external extractor..just running the setup.exe..



  • 14.  RE: Installation Error

    Broadcom Employee
    Posted Feb 16, 2012 11:56 PM

    can you use the .msi file to install, does it goes smooth?



  • 15.  RE: Installation Error

    Posted Feb 17, 2012 12:28 AM

    .msi file i just exported from SEPM manager and used..how to go for.msi?



  • 16.  RE: Installation Error

    Posted Feb 17, 2012 12:38 AM

    Please have a look into the below URL may help to resolve your issue:

    https://www-secure.symantec.com/connect/forums/freeextractor-error#comment-3733881

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/free-extractor-error-could-not-read-sfx-info/e18761f2-2742-48ba-b163-a4790df28006



  • 17.  RE: Installation Error

    Broadcom Employee
    Posted Feb 17, 2012 01:35 AM

    open command prompt and use below switch

    setup.msi /s /v"/l*v c:\sepinst_log.txt