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Installation Error for Endpoint Encryption

Created: 24 Oct 2012 | 2 comments

I'm trying to install the Client Package for Endpoint Encryption on our Windows XP laptops.  The Framework package installs just fine, and a password only (not using tokens) Client package installs just fine.  But when we try to set the package up for Token authentication capabilities, we get the error:  "Error 25002: Cannot export settings to client database from settings file"

Anyone seen this before or know a remedy?  We're stuck here since if we can't install the client we can't use the program...

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Brɨan's picture

Are you running the setup file from within the same directory that you originally exported the client package from?

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Plowman33's picture


I'm building the package on a Windows 7 machine, and placing my msi packages in the Documents folder, and then burning them to disk.  I then install the package on Windows XP machines straight from the disk.

On a side note, I did some more testing and these packages install just fine when I do the installation before joining the machine to our domain.  So it appears something in our GPO is blocking access during installation.  Does anyone know what files are being modified during the installation?  If we can narrow it down I can give our GPO administrators somewhere to start looking in order to open up that access.  I'm assuming that it has something to do with certs or tokens because like I said earlier, the password only version works just fine, even after joining to the domain.