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Installation Error Endpoint protection 11

Created: 18 Jan 2008 • Updated: 02 Mar 2009 | 106 comments
Hi All,
 I am facing problem in installing Endpoint protection on my Windows 200 Server SP4 computer. After validating Install it rolls back and ends installation with message that Wizard was interrupted Try back again. I looked at the log file and it was not that useful either. 
I will be looking for some help here.
 
Thanks
 
 

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SKlassen's picture
Near the end of the install log, there will be an error code number.  What is it in your situation?  If it's 1603, it may be that your trying to install using a standard user account instead of one with admin credentials.
LPTi's picture
Appreciate your reply Scott. I looked at the end of log file it says something like this
 
=== Logging stopped: 1/18/2008  15:15:14 ===
MSI (c) (B0:DC) [15:15:14:109]: Note: 1: 1708
MSI (c) (B0:DC) [15:15:14:109]: Product: Symantec Endpoint Protection -- Installation operation failed.
MSI (c) (B0:DC) [15:15:14:125]: Grabbed execution mutex.
MSI (c) (B0:DC) [15:15:14:125]: Cleaning up uninstalled install packages, if any exist
MSI (c) (B0:DC) [15:15:14:125]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/18/2008  15:15:14 ===
 
To clarify I am logging on as admin in that computer. If you want I can send whole log file for your perusal.
 
Thanks
 
 
SKlassen's picture
Not necessary.  That 1603 error is basically saying that it can't access something.  Since your running as admin, permissions shouldn't be the issue.  The other option is that it's trying to access something that's currently in use.  There are two things that I would try if it were me.  1)  If there was an AV program installed previously, it may have left behind some bits of itself when it was uninstalled.  I'd use that products manual uninstall procedures to make certain that all part of it (files, folder, and reg entries) were completely gone.  2)  Use the free Process Monitor from Microsoft/Sysinternals to determine what exactly the installer is failing to access.
 
Probably a silly question, but if you just uninstalled a previous AV product, did you reboot before trying to install SEP?
LPTi's picture
Yes I did reboot the system. I will try to see if there is any thing left behind the old version and try to manually uninstall it and also use the other tool from Microsoft.
 
thanks for your help. i will keep posted.
LPTi's picture
I tried to install endpoint again after manually removing any traces of previous version (#10) but with no luck.
I also tried to use sysinternal from microsoft but I am getting the reboot with blue screen when I run that tool. I guess that is the problem with most of users as I found out on Internet.
 
Any other advice is highly appreciated.
 
Thanks
Sandeep Cheema's picture
Try and update the windows script for the server 2000
 
 
You would need a restart once you have updated it.
 

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting...

"Hey!  I found a virus!  Look at me!  I'm soooo goooood!"

ShadowRayz's picture
When is this issue going to be resolved?
All I see is snowballs being thrown at a bonfire.
Not one fix is working.  I even spent over an hour on the phone with tech support.
 
The only real fix is rebuilding the systems from scratch.
 
I have 60 systems to update and 1/3 of them are rolling back the installation.
 
I am a one-man shop and do not have the time to rebuild all the computers that is having this issue.
 
Will someone please step up, take the resposibility (bull by the horns), and fix this problem?
 
Thank you.
LPTi's picture
I agree. Even the updating window script is not working. We need to get this resolved.
SKlassen's picture
That script engine version has been superceeded. The current version is 5.7
 
 
 
 
 
 
[Edit: Shortned long links for thread formating] 
Message Edited by Allen_K on 12-02-2008 10:13 AM
LPTi's picture
Its been long and I have still not found any solution. Please let me know if somebody has solution to this problem
 
 
ShadowRayz's picture
OK, I believe I finally found the fix:
 
On the majority of the systems I was having a problem, I was also unable to do Windows Updates.  I do not know if there is a corrolation or not. 
1. Click on "Start", "Run" and type "WindowsUpdate.log" (without the quotes)
2. Click "OK". We will see a file named "WindowsUpdate.log" open.
 
I was receiving the error "Error 0x80092026" all over the place so I looked it up on Microsoft.  It has something to do with a Cryptographic issue.
 
THE FIX:
1. Open regedit and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\TrustedPublisher
2. Under TrustedPublisher look for Safer key and delete it.
 
I hope this works for you...:smileywink:
 
 
LPTi's picture
Hi,
 
I did not found "Error 0x80092026" in my windows log and neither was there trusted publisher key in my registry. So I guess in my case it is something else which is rolling back the installation.
Anyother helpfull tips will be appreciated
 
ShadowRayz's picture
Backup your Registry and go ahead and delete the Safer Key...  It Works!!! :smileywink:
 
-  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\TrustedPublisher

-  Under TrustedPublisher look for Safer key and delete it.

 

 

LPTi's picture
I did not have TrustedPublisher key under Systemcertificates :(.
 
 
rob_indy's picture

I bet dollars to donuts you dont have Dot Net 2.0 service pack 1 installed.

Try going to windows updates and update to the latest versions under the custom part.

This worked for my install.

Paul Murgatroyd's picture
unfortunately, there are many reasons why SEP has issues at installation time.  Not all of them are our fault!  We are working to minimise the number of issues users see during installation.. In the meantime, could I ask you to upload your installation log files (SEP_INST.LOG) to the fileshare below:
 
u: symc_sep_troubleshooting
 
Please create a folder of your forum name and upload your log to there - I will then analyse it and see if we can find a solution
 
thanks
 
p.
 
 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

harish_marg's picture

Paul

Can you help with this error. I have pasted below section of error in the installation.

MSI (s) (8C:70) [13:08:27:263]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection. Product Version: 11.0.3001.2224. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1603.
MSI (s) (8C:70) [13:08:27:263]: Deferring clean up of packages/files, if any exist
MSI (s) (8C:70) [13:08:27:263]: MainEngineThread is returning 1603
=== Logging stopped: 8/16/2010  13:08:27 ===
MSI (s) (8C:90) [13:08:27:263]: User policy value 'DisableRollback' is 0
MSI (s) (8C:90) [13:08:27:263]: Machine policy value 'DisableRollback' is 0
MSI (s) (8C:90) [13:08:27:263]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:90) [13:08:27:263]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:90) [13:08:27:263]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:90) [13:08:27:263]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (8C:90) [13:08:27:263]: Restoring environment variables
MSI (s) (8C:90) [13:08:27:278]: Destroying RemoteAPI object.
MSI (s) (8C:30) [13:08:27:278]: Custom Action Manager thread ending.
MSI (c) (C4:C0) [13:08:27:278]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (C4:C0) [13:08:27:294]: MainEngineThread is returning 1603
=== Verbose logging stopped: 8/16/2010  13:08:27 ===
Property(S): ProductToBeRegistered = 1
Property(S): RestartServices.D8CB2A9F_8EC6_4EF2_B650_B6951138D94F = Wlansvc,EapHost
Property(S): MSIRemoveWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5 = SMC Service;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC64 Service;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SNAC64.EXE;Symantec Email;C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe;
Property(S): MSIRemoveWFPAppException.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5 = SMC Service;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC64 Service;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SNAC64.EXE;Symantec Email;C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe;
Property(S): MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5 = SMC Service;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC64 Service;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SNAC64.EXE;Symantec Email;C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe;
MSI (s) (8C:70) [13:08:27:247]: Note: 1: 1708
MSI (s) (8C:70) [13:08:27:263]: Product: Symantec Endpoint Protection -- Installation operation failed.

----

I have also attached the file in the forum thread.

Thanks in advance for the help.

AttachmentSize
SEP_INST.txt.txt 1.95 MB
Jeremy Dundon's picture

Product Version: 11.0.3001.2224.

This version of SEP will never install on Windows 7, it is not compatible. You need RU5 or RU6a.

reza akhlaghy's picture
Hi Paul,
 
Can we use that information to send our logs as well? Currently I dont have any logs
I've to collect them from different clients, it may take some time.
Paul Murgatroyd's picture
sure, I have no problem with that
 
 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

LPTi's picture
Hi Paul,
 
I have uploaded the log file in the folder.
 
Will be waiting to hear from you soon
 
thanks
OB's picture
I am having this issue but unable to find sep_inst.log.  The server I'm installing to is the SEP manager install for this network.   I have done a full search of all drives and cannot find this file.   The install is getting near completion and then it rolls back.  I have installed all Windows updates...   it is an installation to Windows 2003 Enterprise server with service pack 2...
 
 
OB's picture
Hmm, found the log file, there is no reason the file search I was doing was not finding this.  I looked in the setup.ini file to find the the log was using the TEMP variable for the location to put the log file, I checked the system TEMP location, but found it in the user TEMP variable location .. c:\documents and settings\administrator\local settings\temp ...  not quite.. it was in a sub directory call 1.....  
 
Anyways, I found this in the log:
 
-- DECABI_LOGGING --   Enter LURegisterDecomposerABI()
-- DECABI_LOGGING --   LiveUpdate registration failed. (HRESULT=-2147024770)
 
serviceIsRunning: OpenService FAILED with error 1060
LoadEvtMgrDll: ccEvtMgr is not running
 
restoreSPState: Unable to modify configuration for SPBBCSvc
restoreSPState: Value of szSPState "0"
restoreSPState: SPState is NOT set to 1. NOT Calling startSP
restoreSPState: exiting
 
There are a lot of "failures"  I'm not sure which ones are relevant
Vliegensvlug's picture
Hi Paul,
 
I have uploaded my log file in the folder.
 
Will be waiting to hear from you soon
 
thanks
agus_raptor's picture
Hi Paul,
 
I have uploaded the SEP_INST.LOG into agus folder.
Need your reply as soon as possible, because it's very urgent and my client need to install this.
Thank You
 
 
Consultant-Ron's picture
I have had this same problem on two different platforms (Vista Ultimate and Windows Server 2003) trying to install SEP 11. 
 
The anti-virous products from Symantec have this endemic problem that they are never able to uninstall a previous version and install a new version without going through un-natural acts like manually going through the registry and wiping out everything related to Symantec, 
 
I have come to the conclusion that SEP is unusable in an enterprise environment.  Symantec anti-virus and Endpoint Protection have become malware in my opinion. 
reza akhlaghy's picture
Hi Paul,
 
I have uploaded my first SEP_INST.LOG into akhlaghy folder.
 
Need your reply as soon as possible,
Thank You
faloeb's picture
I have the same Problem
 
It is my SEP_INST.LOG uploadet
 
 SEP_INST.LOG  8.56 MB  02/27/08 12:12 AM  symc_sep_troubleshooting  02/27/08 12:12 AM  04/27/08
murnet's picture

I’m having same issue, have even removed everything possible and even used the Symantec’s wipe tool, nothing seems to work.  The peer to peer roll out was glitchy too, ended up manual installing unmanaged on our computers.  To date we have reinstalled 10.X on the server because we simply can’t get it to install. Juts stops and reports the installation has been interrupted.

Mur

pceinc's picture

I have the same issue on Win2k SP4. I have installed .Net2, I previously could not install Windows Updates but that is now fixed. The last thing I see on the installer window prior to Rollingback is Configuring IIS. It only appears for a split second. IIS is installed and operating properly. I have uploaded my log file to PCEINC. BTW: I did have to perform a manual removal of SAV 10. Prior to installing SEP.


EDIT: Windows Script Update fixed my issue.



Message Edited by pceinc on 03-05-2008 05:37 PM

murnet's picture

Other than needing to remove 10.X manually and not being able to do Windows updates, (neither was an issue for us) we have the same installation issue with our Windows 2000 sever SP4, as do many others on here. In your “Edit” you say that Windows Script Update fixed my issue, does this mean you were able to install Endpoint, or are you referencing the Windows update issue?  

Thanks
Mur

OB's picture
In my case it was simply a problem with LiveUpdate.  I uninstalled Liveupdate in add/remove... cleaned up the directory at program files/common files/symantec/live update and installed liveupdate manually from the installation media.  The Endpoint protection client installed successfully after this.
pceinc's picture

Sorry for not clarifying. My original problem started when I tried to uninstall SAV11 prior to installing SEP. The uninstall would get to 50% and hang. I ended up following the manual removal instructions to remove SAV11. I then encountered the rollback problem when trying to install SEP Managment Console. I was able to install the management console and it works properly. Upon trying to install the SEP Client on the server I am now receiving this error...

Error 1316. A network error occurred while attempting  to read from the file c:\winnt\installer\symantec antivirus.msi

I am currenty trying to resolve this issue.

OB's picture
I would verify that your installer user has full access to this file and temp directories( and empty temp directories).  Also I would remove the space from the filename.   Are you running the installer from that "c:\..."  location ??
pceinc's picture

I am looged in as administrator running from the SEP CD.

Stannite's picture
Hi all,
 
I am also having the same problem; installer rolling back while/after installing iss extensions. My log file also reports 1603. My server is a 2003 with every service pack and update available. Before I tried to install sepm 11 there was sav 10 installed. I have removed sav using the installer and then deleting any files left in common files and the profiles. (like symantec shared folders).
 
After the sepm installation has rolled back, i can see entries of symantec in iis. The site is even running, but the files don't exist.??
 
Hope this information helps to find a solution... 
SANDRA 2's picture
Dear Paul,
 
I have same problem like others. My server is Windows 2000 SP4 with DC.
It's hang during installation on Configuring IIS progress. I tried to reinstall IIS and Windows Script 5.6 but it's not work for me. So I tried again on VMware and simulate Windows 2000 SP4 with DC, it can be install Symantec Endpoint.
 
Could you please verify install log? I've already uploaded log file to your share file server (Sandra folder).
 
I compared log between my server and vmware, I found problem message about: MSCOREE not loaded loading copy from system32. I'm not sure whether is root cause for installing.
 
Having anybody see the problem same me?
Norman 2's picture
I have the same installation problem, I uploaded the log file in Norman folder. 
 
 
LPTi's picture
Hi Paul.
 
It has been a while since I uploaded my logfile. After that I have seen lot many user facing same problems and uploading there files. Has this issue been resolved and I am not aware of .
 
thanks
LPTi
diverdaveman's picture
OB's fix worked for me as well. I turned on logging while installing with the msiexec. This was installed on my Site Server. I uninstalled the LiveUpdate and then I could install the client.
 
Thanks for everyone's help,
Dave
DFTITDept's picture
Paul,
 
We have SIX servers we are trying to install the SEPM on. Three have worked fine. The other three have had multiple problems as stated in this thread. I have fixed two of the three using suggestions in this thread (The SPEM_LOG reported same information as stated).
 
We still have ONE that needs help. I've uploaded the log to your fileshare site under a folder called "DFT".
 
Please LMK and investigate what could still be causing us the issue. We've done the following as a recap...
 
1. Updated the Scripts to 5.7
2. Ran the SCSCleanWipe to remove any previous instances selecting "OK" to all pop ups.
3. Deleted any previous folders for Symantec.
4. Verified the reg key under trusted certs does not exist.
5. Fully patched system with Windows Updates including all suggested applications (ie. .NET2.0/3.0) with all fixes.
 
Appreicate the help!
 
DFT IT



Message Edited by DFTITDept on 03-25-2008 11:16 AM

DFTITDept's picture
Is anyone ever going to help us? This problem is still going on...
atucker's picture

I also am having trouble installing SEP on windows 2003 and have up loaded my log to hopefully get this issue resolved.

It is located in the atucker folder.



Message Edited by atucker on 04-07-2008 11:39 AM

LPTi's picture
I have no hope that this is ever going to be resolved. I have purchased the product in January and since then I am having the problems installing  in one of my computers. 4 months have gone by and tech guys seems to be sleeping on this. Money well spent.................
pceinc's picture

If you were a previously licenses SAV 10 user stop wasting valuable time and re-install SAV 10. It's rock solid. After they work out the issues with SEP you can choose to upgrade.

Paul Murgatroyd's picture
firstly, sorry for not replying sooner, as you can imagine things are quite hectic at the moment...
However, I have been accumulating your files and they are not going to waste - all will be sent onto the developers to help us make the SEP installation better. I have been analysing the files and will post my thoughts here. These are purely in alphabetical order from the fileshare.
agus
I see the following in the log:
(UNKNOWN) WinFWConfigCA: MSIChangeWFPAppException: strName SMC Service, strPath C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.
(UNKNOWN) WinFWConfigCA: MSIModifyWFPAppException: strExceptionName = SMC Service.
(UNKNOWN) WinFWConfigCA: MSIModifyWFPAppException: strFilePath = C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe.
(UNKNOWN) WinFWConfigCA: WindowsFirewallModifyApp: fwProcessImageFileName=C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe fwName=SMC Service
It looks like SEP is having issues putting exclusions into the Windows firewall configuration, can you check - is this perhaps prevented by GPO?
ahklaghy
I see the following in the log:
(UNKNOWN) PrepareServiceGroupInstall: entered
(UNKNOWN) MSIASSERT - PrepareServiceGroupInstall: 1st call to rk.QueryMultiStringValue: dwSize == 0:
(UNKNOWN) MSIASSERT - PrepareServiceGroupInstall: Unable to query the size of the regkey. Error=2:
Not sure what this means... I am enlisting the help of an engineer - looks like it is having issues creating or enumerating services
atucker
I see the following in the log:
UNKNOWN) SESM CA: InstallIISConfig Begin
(UNKNOWN) SESM CA: -install "1" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
(UNKNOWN) SESM CA: RunCommandFromBin Begin
(UNKNOWN) SESM CA: Program: C:\WINDOWS\system32\CSCRIPT.EXE
(UNKNOWN) SESM CA: Command Line: "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\IISCONFIG.VBS" -install "1" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
(UNKNOWN) SESM CA: ShellExecuteEx succeeded.
(UNKNOWN) SESM CA: Process return value: 1
(UNKNOWN) SESM CA: hInstApp: 42
(UNKNOWN) SESM CA: RunCommandFromBin End
(UNKNOWN) SESM CA: InstallIISConfig End
Something to do with configuring IIS - are you able to remove IIS and try again?
DFT
I see the following in the log:
(UNKNOWN) Action 13:37:56: WriteLaunchUpgradeBatchFile.
(SERVER) MSI (s) (BC:8C) [13:37:56:515]: Executing op: CustomActionSchedule(Action=WriteLaunchUpgradeBatchFile,ActionType=1025,Source=BinaryData,Target=WriteTextFile,
CustomActionData=D:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat|@start "Upgrade" "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\bin\javaw.exe" -Xms256m -Xmx512m -Dcatalina.home="D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat" -Djava.library.path="D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\bin;D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib;D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\clientpkg\ext" -cp "D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server.jar;D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server-res.jar;D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar;D:\Program Files\S
(SERVER) MSI (s) (BC:2C) [13:37:56:531]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI30.tmp, Entrypoint: WriteTextFile
(UNKNOWN) SESM CA: WriteTextFile Begin
(UNKNOWN) SESM CA: Could not open file
The CustomAction "WriteLaunchUpgradeBatchFile" is having issues writing the following file: D:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat perhaps check permissions?
Installation Error Symantec Endpoint protection1
I see the following in the log:
(UNKNOWN) SAVServerCA: Check for legacy AMS server
(UNKNOWN) SAVServerCA: Did not find Uninstall key for legacy AMS server.
(SERVER) MSI (s) (1C:70) [14:13:55:765]: Executing op: ActionStart(Name=MSIUnInstallAMS.F4413C06_9100_4CCA_959E_AAC27B587C0D,,)
(UNKNOWN) Action 14:13:55: MSIUnInstallAMS.F4413C06_9100_4CCA_959E_AAC27B587C0D.
(SERVER) MSI (s) (1C:70) [14:13:55:765]: Executing op: CustomActionSchedule(Action=MSIUnInstallAMS.F4413C06_9100_4CCA_959E_AAC27B587C0D, ActionType=3089,Source=C:\PROGRA~1\SAV\AMS2\Winnt\InstallAMS.dll,Target=MSIUnInstallAMS,)
(SERVER) MSI (s) (1C:08) [14:13:55:765]: Invoking remote custom action. DLL: C:\PROGRA~1\SAV\AMS2\Winnt\InstallAMS.dll, Entrypoint: MSIUnInstallAMS
Seems to be trying to uninstall AMS - does the file C:\PROGRA~1\SAV\AMS2\Winnt\InstallAMS.dll exist?
Norman
I see the following in the log:
(UNKNOWN) Action 20:27:14: LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979.
(SERVER) MSI (s) (B4:80) [20:27:14:531]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979, ActionType=1025,Source=BinaryData,Target=_LURegisterDecomposerABI@4,)
(SERVER) MSI (s) (B4:BC) [20:27:14:546]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6A.tmp, Entrypoint: _LURegisterDecomposerABI@4
(UNKNOWN) -- DECABI_LOGGING -- Enter LURegisterDecomposerABI()
(UNKNOWN) -- DECABI_LOGGING -- LiveUpdate registration failed. (HRESULT=-2147221164)
I think there a few posts this here, try installing LiveUpdate first, then install SEP
pceinc
I see the following in the log:
(UNKNOWN) SESM CA: InstallIISConfig Begin
(UNKNOWN) SESM CA: -install "1" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
(UNKNOWN) SESM CA: RunCommandFromBin Begin
(UNKNOWN) SESM CA: Program: C:\WINNT\system32\CSCRIPT.EXE
(UNKNOWN) SESM CA: Command Line: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\IISCONFIG.VBS" -install "1" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
(UNKNOWN) SESM CA: Error: ShellExecuteEx failed.
(UNKNOWN) SESM CA: RunCommandFromBin End
(UNKNOWN) SESM CA: InstallIISConfig End
Looks like this is having problems executing the IIS Config script, this looks like Windows 2000, have you tried upgrading your Windows Script Host?
Reza Akhlaghy
I see the following in the log:
(UNKNOWN) Action 15:55:36: LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979.
(SERVER) MSI (s) (E0:2C) [15:55:36:296]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979, ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,CustomActionData=not installed:not installed)
(SERVER) MSI (s) (E0:2C) [15:55:36:296]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
(UNKNOWN) Action 15:55:36: LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979.
(SERVER) MSI (s) (E0:2C) [15:55:36:296]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979, ActionType=1025,Source=BinaryData,Target=_LURegisterDecomposerABI@4,)
(SERVER) MSI (s) (E0:98) [15:55:36:296]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIFB.tmp, Entrypoint: _LURegisterDecomposerABI@4
(UNKNOWN) -- DECABI_LOGGING -- Enter LURegisterDecomposerABI()
(UNKNOWN) -- DECABI_LOGGING -- LiveUpdate registration failed. (HRESULT=-2147024770)
I think there a few posts this here, try installing LiveUpdate first, then install SEP
sandra
I see the following in the log:
(UNKNOWN) SESM CA: InstallIISConfig Begin
(UNKNOWN) SESM CA: -install "1" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
(UNKNOWN) SESM CA: RunCommandFromBin Begin
(UNKNOWN) SESM CA: Program: C:\WINNT\system32\CSCRIPT.EXE
(UNKNOWN) SESM CA: Command Line: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\IISCONFIG.VBS" -install "1" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
(UNKNOWN) SESM CA: ShellExecuteEx succeeded.
(UNKNOWN) SESM CA: Process return value: 3221225786
(UNKNOWN) SESM CA: hInstApp: 42
(UNKNOWN) SESM CA: RunCommandFromBin End
(UNKNOWN) SESM CA: InstallIISConfig End
Looks like the VBScript we use to configure IIS is returning a strange return code, I'm guessing its seeing an error... have you tried (if possible) removing and reinstalling IIS, then try install again?
Stannite
I see the following in the log:
(UNKNOWN) SESM CA: Registering SEPM IIS Extensions...
(UNKNOWN) SESM CA: /AddFile "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe" 1 Reporter 1 Reporter
(UNKNOWN) SESM CA: RunCommand Begin
(UNKNOWN) SESM CA: Program: C:\WINDOWS\system32\CSCRIPT.EXE
(UNKNOWN) SESM CA: Command Line: "C:\WINDOWS\system32\IISEXT.VBS" /AddFile "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe" 1 Reporter 1 Reporter
(UNKNOWN) SESM CA: ShellExecuteEx succeeded.
(UNKNOWN) SESM CA: Process return value: 2147749902
(UNKNOWN) SESM CA: hInstApp: 42
(UNKNOWN) SESM CA: RunCommand End
(UNKNOWN) SESM CA: EnableIISExtension End
Not sure here, it looks like the script we use to register IIS extensions is having problems - I've checked a successful install, the return value should be 0
Vliegensvlug
I see the following in the log:
(SERVER) MSI (s) (34:BC) [15:33:40:562]: Executing op: CustomActionSchedule(Action=MSIAddWFPAppException_RB.1CBEC0D3_E547_4E51_828B_44B9C47C0EA5, ActionType=3329,Source=BinaryData,Target=MSIRemoveWFPAppException,CustomActionData=SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;)
(SERVER) MSI (s) (34:BC) [15:33:40:578]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,,)
(SERVER) MSI (s) (34:BC) [15:33:40:578]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.Rol.611D9A69_39FC_4998_998E_1ECADF28A979,
ActionType=1281,Source=BinaryData,Target=_LURollbackDecomposerABI@4,CustomActionData=not installed:not installed)
(SERVER) MSI (s) (34:BC) [15:33:40:578]: Executing op: ActionStart(Name=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,,)
(SERVER) MSI (s) (34:BC) [15:33:40:578]: Executing op: CustomActionSchedule(Action=LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979,
ActionType=1025,Source=BinaryData,Target=_LURegisterDecomposerABI@4,)
(SERVER) MSI (s) (34:F0) [15:33:40:578]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI10C.tmp, Entrypoint: _LURegisterDecomposerABI@4
(UNKNOWN) -- DECABI_LOGGING -- Enter LURegisterDecomposerABI()
(UNKNOWN) -- DECABI_LOGGING -- LiveUpdate registration failed. (HRESULT=-2147024770)
I think there a few posts this here, try installing LiveUpdate first, then install SEP
 
 
[Edit: broke long lines for thread formating]
Message Edited by Allen_K on 12-02-2008 10:22 AM

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

LPTi's picture
Hi Paul.,
 
I see you have tried to find solution to problems of many users. I do not see my name in there. Do you have my log file. ? i was the first one you asked to upload the file.
 
 
Paul Murgatroyd's picture
which folder did you put it in?
 
I went through all the folders in order...

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

LPTi's picture
Sorry Paul, I guess Symantec Endpoint Protection 1 is my folder and refers to my log file. I checked the computer for InstallAMS.dll file. No it is not there. There is no SAV folder either.
Nourbakhsh's picture
Hi Everybody, It seems that some Problems like Rollback on Client installation & Installing SEP-11 even with the MRT Upgrade are not solved & for this reason we can see lot's of new Post's for a.m. mention.
Is is Possible before Installation of SEP on a new Server, it will check the system & collect necessary information to verify that Proper installation is possible or no ? & if it found some problem, make a Log file of Collected information for better trouble shooting of Symantec Engineers?
About Role back on Client that is Unsolved up to know & sometimes just you should have chance to install SEP on a Client because nobody can help you on that time, They canmake a fix on SEPM to show a log file of error & Maintenace can check, Analayse or send it to the Symsntec Support to check & help to the Sender.
 
Many thank's - Nourbakhsh
LPTi's picture
Hi Paul,
 
It has been ages I have not heard back anything after listing that my comuter does not have InstallAMSDll file. What is the solution ??
 
 
Lpti
 
matthewdg's picture

Mine is not the exact same issue as you all, I have WinServer 2003 R2 SP2.  However, I had a similar issue which I just solved so I thought I'd post it and let you all figure out if it works for you as well.  I had the problem of the SEPM install rolling back right at the IIS config part.  What I found was that I was missing the file "C:\WINDOWS\system32\IIsScHlp.wsc".  I unistalled IIS, rebooted, and then reinstalled IIS and then the file showed up.  I don't know for sure that this had anything to do with it but I originally installed IIS before I dcpromo'd this particular machine.  Obviously the second IIS install was while the machine was already a DC.

Anyhow, once I had finished reinstalling IIS the SEPM install went swimmingly.  I got this info from this page:

https://forums.symantec.com/rss/message?board.id=e...

Hope that helps someone.



Matthew

Nourbakhsh's picture

Hi Dear Paul

I Have two question about SEP-11 Problems such a Rollback & Installation Error & LiveUpdate Problems :smileysurprised:


1. The Symantec FileShare  Address Login says that the Password Expired, ( User: symc_sep_troubleshooting ). So, please help me how can i send the log file to Symantec HelpDesk for Verification ???

2. What about MR3 Release or Anoter Bug Fixes for SEP-11 ? is there any Good news ?

3. Do you ave any Plan for the Diagnostic Programs from Symantec that can Analyse Log files & make some Symantec Specialist Report for Better underestant Problem & Help to Administrators ?

Best Regards, Nourbaksh 
     

Rafeeq's picture

Hello All, If you are getting the below Error message while installing SEP client

*********************************************************

 DECABI_LOGGING --   Enter LURegisterDecomposerABI()
-- DECABI_LOGGING --   LiveUpdate registration failed. (HRESULT=-2144731116)
Action ended 15:52:17: InstallFinalize. Return value 3.

*********************************************************

Try the steps below and let me know if this was helpful

( * Please take a backup of the registry before trying the steps below*)

Hope this works

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{00020404-0000-0000-C000-000000000046}] @="IEnumVARIANT" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{00020404-0000-0000-C000-000000000046}\NumMethods] @="7" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{00020404-0000-0000-C000-000000000046}\ProxyStubClsid] @="{00020421-0000-0000-C000-000000000046}" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{00020404-0000-0000-C000-000000000046}\ProxyStubClsid32] @="{00020421-0000-0000-C000-000000000046}"

Message Edited by Rafeeq on 11-18-2008 02:55 PM
Ivan Zaher's picture

I'm having same problem installing Endpoint MR3 11.0.3001.  "the wizard was interrupted before symantec endpoint protection could be completely installed".  Tried pretty much everything except re-installing Windows - which is not an option.  Live Update installs fine by itself, but SEP 11 will not install even after removing Live Update, isntalling it again and then trying to isntall SEP 11.  I uploaded SEP_INST.LOG to izaher folder.  We were planning to roll out SEP 11 between Christmas and New Year to computers, but now we might just stick with 10.1 if we can't get issues with 11 resolved.   Please help!!!!

Rafeeq's picture

Hello

 

The automated tool is called cleanwipe, you need to call symantec to get the tool...please read the readme.txt before you could run the tool

 

-Rafeeq

Ivan Zaher's picture

Ran Cleanwipe, rebooted 2 times and still no luck.  Same message.  :smileysad:

yogesh_altiris's picture

Hi,

 

Did you try to uninstall the previous SAV version using it's MSI file? Also you can install the Windows Installer cleanup to see if there any traces of previous Symantec antivirus.

 

 

Ivan Zaher's picture

Installed Windows Install Clean Up and there aren't any Symantec, Norton or Live Update programs listed in Windows Install Clean Up utility.  I tried installing Live Update first by running LUSETUP.EXE first and then installing Endpoint 11 MR3 and still no luck. 

Ivan Zaher's picture

Looks like SEP 11 is having trouble reigistering with the Live Update 3.3 and that's why it keeps failing for me. Here's entry from SEP_INST.LOG on the computer: MSI (s) (B8:E8) [14:17:34:436]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6A.tmp, Entrypoint: _LURegisterDecomposerABI@4 -- DECABI_LOGGING -- Enter LURegisterDecomposerABI() -- DECABI_LOGGING -- LiveUpdate registration failed. (HRESULT=-2144731115) Action ended 14:17:34: InstallFinalize. Return value 3. Is there a way to install SEP 11 with manually having it register with the Live Update?

Rafeeq's picture

Hello Ivan,

 

I have sent the testsec file for you, please check the permissions and let me know if this was helpful.

Adminnnnnn's picture

In my case, I found the resource it couldn't access was an invalid H: drive.  For some reason, setup needed to validate the drive letter which wasn't mapped to a legitimate share.  I mapped it manually et....voila!

Ivan Zaher's picture

Adminnnnnn you are my hero.  I owe you a drink :smileyvery-happy:

I disconencted all of the network drives (I have full permission on all of the network drives) that get mapped with a log-in script and I was able to install SEP 11 MR3.  Thanks again.

LeandroC82's picture

I have the same problem! Windows 2003 64Bit! Not install... Why?

 

SEP_INST.log

------------------------------------------------------------------------

 

MSI (s) (64:48) [11:10:46:634]: Executing op: ActionStart(Name=DisableCancelButton.93C43188_D2F5_461E_B42B_C3A2A318345C,,)
MSI (s) (64:48) [11:10:46:634]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (64:48) [11:10:46:634]: Error in rollback skipped.    Return: 5
MSI (s) (64:48) [11:10:46:650]: No System Restore sequence number for this installation.
MSI (s) (64:48) [11:10:46:650]: Unlocking Server
MSI (s) (64:48) [11:10:46:650]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (64:48) [11:10:46:650]: Note: 1: 1708
MSI (s) (64:48) [11:10:46:650]: Product: Symantec Endpoint Protection -- Installation operation failed.

MSI (s) (64:48) [11:10:46:666]: Cleaning up uninstalled install packages, if any exist
MSI (s) (64:48) [11:10:46:666]: MainEngineThread is returning 1603
MSI (s) (64:74) [11:10:46:666]: Destroying RemoteAPI object.
MSI (s) (64:D8) [11:10:46:666]: Custom Action Manager thread ending.
MSI (c) (34:D8) [11:10:46:666]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (34:D8) [11:10:46:681]: MainEngineThread is returning 1603
=== Verbose logging stopped: 12/6/2008  11:10:46 ===

 

---------------------------------------------------------------------------------------------------

 

Please help me!

 

Thanks!

Rafeeq's picture

Hello Leandrbc82,

 

Please look for return value 3 inside the log, line below and above this value would tell the reason for failure, what u had on this box before? SAV ? was AMS installed? have you tried the steps mentioned in this blog?

Pedda's picture

Same problem here, no idea why the install is rolling back on Vista client. uploaded my sep_inst.log to fileconnect. please check /pedda/sep_install.log and /pedda/readme.txt

 

urgent reply would be appreciated, i have 25 client machines waiting for install and currently only protected by windows defender.

Paul Murgatroyd's picture

its having problems installing LiveUpdate, run LuCheck on its own (from the SEP CD) and take a look at the log file, it could be a later version is already installed, if so, remove it from Add/Remove programs and try again

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Pedda's picture

Hello Paul,

 

thx. for your quick reply. i uninstalled and reinstalled live update. now there is a problem with live update. if i start lusetup.exe (thru the control panel) i get an error saying "LiveUpdate  konte nicht auf seine Einstellungen zugreifen Fehlercode 0X00000000" which means as much as "LiveUpdate couldn't access its settings".  I've uploaded the LUResul.txt to fileconnect, could you please take a look ?

 

hopefully you can pinpoint me to the right direction. i really appreciate your efforts, thx.

 

peter piechutzki

ceo v. Hammerstein Consult GmbH

 

UBES's picture

Hello Paul

 

Having troubles installing it on Win 2003 R2 SP2 64bit systems. I did upload Sep_inst-64b.log into the

folder UBES. 

 

regards

Andy

cle3000's picture

Dear Paul,

 

I uploaded my SEPM install log file to the folder vmb. Could you please have  look on it. I am trying for almost one year to install SEPM on our server.

 

Regards

Clemens

Paul Murgatroyd's picture

UBES,

LUCA: InstallLiveUpdate enter.
LUCA: C:\WINDOWS\TEMP\PMODYRZU\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 11
MSI (s) (78:D8) [07:13:52:466]: User policy value 'DisableRollback' is 0
MSI (s) (78:D8) [07:13:52:466]: Machine policy value 'DisableRollback' is 0
Action ended 07:13:52: InstallFinalize. Return value 3.

Run LuCheck and look into the log file for what code 11 means, then try again

 

cle3000

 

SESM CA: Failure in IIsConfig.vbs script - See the Windows Event Viewer application log for the failure event.
SESM CA: InstallIISConfig End
Action ended 16:47:43: InstallFinalize. Return value 3.

 

What does the windows event log say?

 

Come on folks, its well documented how to find errors in these files, most are then fixed by using common sense.

 

 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

UBES's picture

Hello Paul

 

I tried again on a 64bit system. This time i tried to just install lusetup.exe

 

the luresult.txt says :

 

Install Failed
11
The LiveUpdate install failed due to an internal error.

The final return code after remapping is 11
Install result reported from LuInsDll.dll
Install Version 3.3.0.69

 

 

kind regards

Andy

cle3000's picture

Dear Paul,

 

Thanks for having a look.

 

1. The windows event log does not show any errors while installing SEPM or during the rollback action.

2. I checked the SEPM install log files, was browsing through all the forums, uninstalled any Symantec product that was ever running on our server manually and tried to use "common sense". So far no success.

3. Why should I bother about an installation routine that only works in "Symantec-friendly" conditions? Why does the Symantec support team advise me to buy a new server to run SEPM instead of finding a solution to the problem? Why is the user blamed and told to use common sense which should have been used by Symantec programmers when developing the install routine? I simply want to use the software, nothing else. If SEPM cannot be installed on our system I will turn away from Symantec.

 

With best regards

Clemens

Paul Murgatroyd's picture

well your install is failing because it cannot configure IIS.

 

There is only one way to troubleshoot that, and thats to manually run the IIS configuration script and see what error it returns.  Its going to need some pre-work first though:

 

1. Create the following directories

 

D:\Symantec\Symantec Endpoint Protection Manager\bin
D:\Symantec\Symantec Endpoint Protection Manager\Inetpub
D:\Symantec\Symantec Endpoint Protection Manager\Php
D:\Symantec\Symantec Endpoint Protection Manager\tomcat\bin
C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\Symantec\Symantec Endpoint Protection Manager\Php\temp

 

2. Open the file Data1.cab from the SEPM folder on the CD, and extract the following files to these locations:

 

IISConfig.vbs -->  D:\Symantec\Symantec Endpoint Protection Manager\bin

php_cgi.exe --> D:\Symantec\Symantec Endpoint Protection Manager\Php

cacls.exe -->  D:\Symantec\Symantec Endpoint Protection Manager\tomcat\bin

Php.ini --> D:\Symantec\Symantec Endpoint Protection Manager\Php

 

3. Open a command prompt and run the following:

 

cscript "D:\Symantec\Symantec Endpoint Protection Manager\bin\IISCONFIG.VBS" -install "0" "D:\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "D:\Symantec\Symantec Endpoint Protection Manager\bin\" "D:\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe" "D:\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\cacls.exe" "D:\Symantec\Symantec Endpoint Protection Manager\Php\Php.ini" "C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\Symantec\Symantec Endpoint Protection Manager\Php\temp\" "8014" "0"

 

The resulting output will tell you where it is failing.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

BMW Belux's picture

computer : winXP SP3-logged in as local admin

SEP : 11.0.4000

File is uploaded into folder BMW Belux

We are experiencing installation trouble too
Uninstalled previous version of SAV , manual registry cleanup
used norton removal tool, this was succesfull
tried microsoft installer cleanup, no symantec found (besides symantec enterprise vault)

 

Please help

Message Edited by BMW Belux on 02-03-2009 06:12 AM
Paul Murgatroyd's picture

I dont see your installation log in that folder...

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

BMW Belux's picture

apparantly something went wrong while uploading, the file should be there now

Paul Murgatroyd's picture

seems like it is receiving an error when trying to run LuCheck.exe

 

Can you try running it manually and see what response you get?

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Pedda's picture

Hi Paul,

 

I'm still having problems installing 32bit client on vista machine. did as you said,

deinstalled all again, used all available removal tools, manually
checked for removal in registry, ran luCheck on it's own. now  if i start lusetup.exe
(thru the control panel) i get an error saying "LiveUpdate  konte nicht auf
seine Einstellungen zugreifen Fehlercode 0X00000000" which means as much as
"LiveUpdate couldn't access its settings".  

 

a snippet of luresult.txt (full luresult.txt is on fileconnect in my folder)

20.01.2009, 07:23:10 GMT -> LiveUpdate Installer returned the following result code from LuResult.txt: 0.
20.01.2009, 07:23:10 GMT -> Description for result code = LiveUpdate wurde erfolgreich auf Ihrem Computer installiert.
20.01.2009, 07:23:10 GMT -> The LiveUpdate installer reported a successful install.
20.01.2009, 07:23:10 GMT -> Testing ProductRegCom access...
20.01.2009, 07:23:10 GMT -> CLuIntLiveUpdateAccessController - failed to create an instance of an luProductReg object; hr=0x802A0014; desc=
20.01.2009, 07:23:10 GMT -> CLuIntLiveUpdateAccessController - failed to get the Product object; hr=0x802A0014
20.01.2009, 07:23:10 GMT -> CLuIntProductRegAccess - failed to create ProductRegCOM Product object; hResult = 0x802A0014
20.01.2009, 07:23:10 GMT -> VerifyLiveUpdateInstall failed; an exception was caught while creating a connection to LiveUpdate; LiveUpdate is not installed; hResult = 0x802A0014.

I'm very sceptical my customer will renew his 25 licenses he just got offered to by smantec if this doesn't get fixed...

 

thx. for your efforts.

 

Peter Piechutzki

ceo 

v. Hammerstein Counsult GmbH

BMW Belux's picture

Helo Paul,

I just tried running LUcheck.exe, but when i try to run the executable, nothing happens.

Eventvwr doesn't show a log for it.

 

but here is the luresult

 

Installed
13
This version of LiveUpdate was not installed because you already have the same version of LiveUpdate installed on your machine.

The final return code after remapping is 0
Install result reported from LuInsDll.dll
Install Version 3.3.0.69

3/02/2009, 15:01:46 GMT -> Started LiveUpdate Integration Log at LuIntLog0.txt
3/02/2009, 15:01:46 GMT -> *******************
3/02/2009, 15:01:46 GMT -> *** LuCheck log ***
3/02/2009, 15:01:46 GMT -> *******************
3/02/2009, 15:01:46 GMT -> Path to the current module: C:\Program Files\Symantec\LiveUpdate\LUCheck.exe.
3/02/2009, 15:01:46 GMT -> About to install LiveUpdate...
3/02/2009, 15:01:46 GMT -> Install LiveUpdate failed to find installer C:\Program Files\Symantec\LiveUpdate\LuSetup.exe.  LiveUpdate will try uncompressed layout installer.
3/02/2009, 15:01:46 GMT -> Found uncompressed installer at C:\Program Files\Symantec\LiveUpdate\LSetup.exe.
3/02/2009, 15:01:46 GMT -> About to try deleting results file(s) from previous install...
3/02/2009, 15:01:46 GMT -> Install results file C:\Program Files\Symantec\LiveUpdate\LuResult.txt exists from previous install.  Attempting to delete file...
3/02/2009, 15:01:46 GMT -> Successfully deleted install results file from previous install.
3/02/2009, 15:01:46 GMT -> Launching "C:\Program Files\Symantec\LiveUpdate\LSetup.exe" -s -a -q -log /UNCOMPRESSED.
3/02/2009, 15:01:46 GMT -> Successfully launched installer; waiting for it to complete...
3/02/2009, 15:01:46 GMT -> The LU installer has completed.
3/02/2009, 15:01:46 GMT -> Installer process exit code = 0
3/02/2009, 15:01:46 GMT -> Found an install result file only in the default location, C:\Program Files\Symantec\LiveUpdate\LuResult.txt
3/02/2009, 15:01:46 GMT -> The latest install results file is too old to be part of this install; it will not be used.
3/02/2009, 15:01:46 GMT -> InstallLiveUpdate() was unable to locate a results file from this install.
3/02/2009, 15:01:46 GMT -> The process exit code for the uncompressed installer will be used for the installation result instead of the install results file.
3/02/2009, 15:01:46 GMT -> Found an install result file only in the default location, C:\Program Files\Symantec\LiveUpdate\LuResult.txt
3/02/2009, 15:01:46 GMT -> The latest install results file is too old to be part of this install; it will not be used.
3/02/2009, 15:01:46 GMT -> Unable to find a valid LuResult.txt in either the default or alternate locations.
3/02/2009, 15:01:46 GMT -> Using the installer process exit code, 0, in lieu of the result code from LuResult.txt.
3/02/2009, 15:01:46 GMT -> Testing ProductRegCom access...
3/02/2009, 15:01:46 GMT -> Successfully connected to ProductRegCom.
3/02/2009, 15:01:46 GMT -> VerifyLiveUpdateInstall succeeded.  LiveUpdate was installed successfully.
3/02/2009, 15:01:46 GMT -> Ended LiveUpdate Integration Log

Message Edited by BMW Belux on 02-03-2009 07:03 AM
Paul Murgatroyd's picture

Pedda,

 

The only thing I can think of is its something to do with being run from a network share.

 

Can you copy Lusetup.exe locally and try and run it?

 

 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Paul Murgatroyd's picture

LuCheck.exe should generate a log file in the location you run it from.

 

Take a look in the file and lets see what it says

 

 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

BMW Belux's picture

I saw it too late, but was editing previous post.

Here's the result

 

Installed
13
This version of LiveUpdate was not installed because you already have the same version of LiveUpdate installed on your machine.

The final return code after remapping is 0
Install result reported from LuInsDll.dll
Install Version 3.3.0.69

3/02/2009, 15:01:46 GMT -> Started LiveUpdate Integration Log at LuIntLog0.txt
3/02/2009, 15:01:46 GMT -> *******************
3/02/2009, 15:01:46 GMT -> *** LuCheck log ***
3/02/2009, 15:01:46 GMT -> *******************
3/02/2009, 15:01:46 GMT -> Path to the current module: C:\Program Files\Symantec\LiveUpdate\LUCheck.exe.
3/02/2009, 15:01:46 GMT -> About to install LiveUpdate...
3/02/2009, 15:01:46 GMT -> Install LiveUpdate failed to find installer C:\Program Files\Symantec\LiveUpdate\LuSetup.exe.  LiveUpdate will try uncompressed layout installer.
3/02/2009, 15:01:46 GMT -> Found uncompressed installer at C:\Program Files\Symantec\LiveUpdate\LSetup.exe.
3/02/2009, 15:01:46 GMT -> About to try deleting results file(s) from previous install...
3/02/2009, 15:01:46 GMT -> Install results file C:\Program Files\Symantec\LiveUpdate\LuResult.txt exists from previous install.  Attempting to delete file...
3/02/2009, 15:01:46 GMT -> Successfully deleted install results file from previous install.
3/02/2009, 15:01:46 GMT -> Launching "C:\Program Files\Symantec\LiveUpdate\LSetup.exe" -s -a -q -log /UNCOMPRESSED.
3/02/2009, 15:01:46 GMT -> Successfully launched installer; waiting for it to complete...
3/02/2009, 15:01:46 GMT -> The LU installer has completed.
3/02/2009, 15:01:46 GMT -> Installer process exit code = 0
3/02/2009, 15:01:46 GMT -> Found an install result file only in the default location, C:\Program Files\Symantec\LiveUpdate\LuResult.txt
3/02/2009, 15:01:46 GMT -> The latest install results file is too old to be part of this install; it will not be used.
3/02/2009, 15:01:46 GMT -> InstallLiveUpdate() was unable to locate a results file from this install.
3/02/2009, 15:01:46 GMT -> The process exit code for the uncompressed installer will be used for the installation result instead of the install results file.
3/02/2009, 15:01:46 GMT -> Found an install result file only in the default location, C:\Program Files\Symantec\LiveUpdate\LuResult.txt
3/02/2009, 15:01:46 GMT -> The latest install results file is too old to be part of this install; it will not be used.
3/02/2009, 15:01:46 GMT -> Unable to find a valid LuResult.txt in either the default or alternate locations.
3/02/2009, 15:01:46 GMT -> Using the installer process exit code, 0, in lieu of the result code from LuResult.txt.
3/02/2009, 15:01:46 GMT -> Testing ProductRegCom access...
3/02/2009, 15:01:46 GMT -> Successfully connected to ProductRegCom.
3/02/2009, 15:01:46 GMT -> VerifyLiveUpdateInstall succeeded.  LiveUpdate was installed successfully.
3/02/2009, 15:01:46 GMT -> Ended LiveUpdate Integration Log

Paul Murgatroyd's picture

seems like LiveUpdate is already installed, is it listed in Add/Remove programs?

 

If so, remove it, then try LuCheck again...

 

 

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

BMW Belux's picture

I removed LU and ran lucheck.exe , but no luresult is created. I'm running it from a temp folder under the local hard drive.

there is a file being created luintlog0.txt, but no luresult.txt

 

Here is the luintlog0

 

[code]

3/02/2009, 15:25:43 GMT -> Started LiveUpdate Integration Log at LuIntLog0.txt
3/02/2009, 15:25:43 GMT -> *******************
3/02/2009, 15:25:43 GMT -> *** LuCheck log ***
3/02/2009, 15:25:43 GMT -> *******************
3/02/2009, 15:25:43 GMT -> Path to the current module: C:\WINDOWS\Temp\NAV 11.0\LUCHECK.EXE.
3/02/2009, 15:25:43 GMT -> About to install LiveUpdate...
3/02/2009, 15:25:43 GMT -> About to try deleting results file(s) from previous install...
3/02/2009, 15:25:43 GMT -> Install results file C:\Program Files\Symantec\LiveUpdate\LuResult.txt exists from previous install.  Attempting to delete file...
3/02/2009, 15:25:43 GMT -> Successfully deleted install results file from previous install.
3/02/2009, 15:25:43 GMT -> Launching "C:\WINDOWS\Temp\NAV 11.0\LuSetup.exe" -s -a -q -log.
3/02/2009, 15:25:43 GMT -> Successfully launched installer; waiting for it to complete...[/code]

Arcsi's picture

Hi,

 

after I've uninstalled LiveUpdate, the installer worked perfect.

UBES's picture

Hello Paul

 

Have you found a possible cause or even better a solution to my installation problems?

 

kind regards

Andy