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Installation fail

Created: 22 Feb 2013 | 7 comments

I am try to install the end point protection client software through push installation. it shows sucessful message. but it can't see the client. Also the Servers End point protection Manager screen shows the computer name but offline mode. Also i try to install the client throuh th e created package, it can't install. Please solve the issue

Operating Systems:

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Ashish-Sharma's picture


Can you share sep_inst.log

Available %TEMP%

Troubleshooting client installation failures
Article:TECH94258  |  Created: 2009-01-29  |  Updated: 2013-01-03  |  Article URL

Thanks In Advance

Ashish Sharma

Rafeeq's picture

Check the windows firewall on the client. if its on then turn it off.

on the task bar update policy of SEP it should show green dot.

Have you imported your AD inside SEPM? is that a cloned machine?

Mithun Sanghavi's picture


Could you please provide us little information on the machine's OS and what version of SEP is being installed??

Could you upload us the sep_inst.log which is available in %TEMP%

Secondly, Check this Article:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.'s picture


I am using Windows7 Professional. The version of SEP used is 12.1.2015.2015

The installation log  file is attached.


SEP_INST.txt 3.68 MB
pete_4u2002's picture

is F:\local drive?

can you install SEP client locally?

Rafeeq's picture

Create an install package or create a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked.

If the install is successful, manually create the shortcut on the desktop that points SymCorpUI.exe.