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Installation failing at "Configuring IIS"

Created: 17 Dec 2007 • Updated: 21 May 2010 | 14 comments
simondick's picture
I am trying to install Endpoint Manager on my Windows 2003 server. No matter which way i try to install th software to IIS it fails at the configuring IIS message and rolls back.  the message in the logs at this point is as follows.
 
MSI (s) (84:30) [12:48:43:890]: Executing op: ActionStart(Name=InstallIISConfig,Description=Configuring IIS,)
Action 12:48:43: InstallIISConfig. Configuring IIS
MSI (s) (84:30) [12:48:43:890]: Executing op: CustomActionSchedule(Action=InstallIISConfig,ActionType=3073,Source=BinaryData,Target=InstallIISConfig,CustomActionData=C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\ C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe 0)
MSI (s) (84:9C) [12:48:43:921]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI1FB.tmp, Entrypoint: InstallIISConfig
SESM CA: InstallIISConfig Begin
SESM CA: -install "0" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
SESM CA: RunCommandFromBin Begin
SESM CA: Program: C:\WINDOWS\system32\CSCRIPT.EXE
SESM CA: Command Line: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\IISCONFIG.VBS" -install "0" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\" "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\php-cgi.exe"
SESM CA: ShellExecuteEx succeeded.
SESM CA: Process return value: 1
SESM CA: hInstApp: 42
SESM CA: RunCommandFromBin End
SESM CA: InstallIISConfig End
Action ended 12:48:47: InstallFinalize. Return value 3.
MSI (s) (84:30) [12:48:48:062]: User policy value 'DisableRollback' is 0
MSI (s) (84:30) [12:48:48:062]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:30) [12:48:48:078]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=932275561,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (84:30) [12:48:48:078]: Executing op: DialogInfo(Type=0,Argument=1033)
 
Has anyone else had this problem and managed to get it installed?

Thanks in advance.

Simon

Comments 14 CommentsJump to latest comment

SquareWave's picture

Hi there. I am running the exact configuration and experiencing the exact same error. Did you get a resolution for this?

Thx!

Mac

Achillees's picture
You might want to check application logs to see if you get a java exit code -1
SquareWave's picture
I ended up finding a few refs to updating Windows Scripting Host. The symptoms were different. I ended up installing 5.6 for Windows 2003 and then the behavior changed. Now the install hangs and I get a blinking cursor in the CScript.exe windows just after the verision is declared. I waited for some time but the install does not progress. I get no errors in the App or System logs and the install log for SEP has a final line of "SESM CA: ShellExecuteEx succeeded." I double checked permissions for the IUSER and went over just about every documented prerequisite and they check out ok. I updated to Windows Scrptinh host 5.7 and still had the same response during in the install.
 
 
Sandeep Cheema's picture
What i would suggest is that you call up Support and request for Cleanwipe for SEP.
Then update the windows 5.6 script for 2003.
Restart(Mandatory)
Install.
The previous rollledback installation might have traces left.
 
The other option that you have is to manually uninstall(instead of cleanwipe)
 

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting...

"Hey!  I found a virus!  Look at me!  I'm soooo goooood!"

SquareWave's picture

Thank you for your suggestion.  I reviewed the manual cleanup instructions and then went through each portion and did not find any of the web site components, services or registry entries. It looks like all of these sections of the install are executed after the IIS config (well obviously the web site components).

Thanks
Mac




Paul Murgatroyd's picture
are you able to run IISConfig outside of the install or does it remove everything when it rolls back? (I suspect it does...)
 
Theres still potential to try manually running the script though.. I just need to get a copy to you.. let me know if your willing to give it a go.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

SquareWave's picture

Hi Paul. Yes, it does remove everything. I was attempting to run the script manually while it was in "cursor blink" mode and the files had not been removed in the Symantec directory. I was trying to do this to see if I could get something more verbose error-wise. I could not get it to run. I kept getting syntax errors and it was late and I decided not to mess with it anymore. Sure, I would definitely like to get this sorted out.

Thanks!
Mac

simondick's picture
Hi Paul,
 
I have run through the manual uninstall process and there was nothing to remove. The installer also removes all the files when it rolls back so i am unable to run the script.  Is it possible for you to try to email the script through to me to try?

Kind regards,
 
Simon
cle3000's picture
Hello Simon,
I am struggling with exactly the same problem for almost 2 months now. I even updated the windows host script to version 5.7 but the installation error remained. The Symantec helpdesk only suggested to buy another server for a clean installation. :smileyindifferent:
Did you find any possible solution? I would be very pleased if you could help me out with some information or if you could get your system working.
 
Best regards,
Clemens
Paul Murgatroyd's picture
Hi Simon,
 
Please send me your email address in a PM and I will send you IISConfig.vbs
 
thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

JasonDS's picture

Actualy had this same issue just recently and it turned out to be the default security policy on the server was adjusted with a template. We re-installed the default template and it was fixed.

simondick's picture
Hi Jason,
 
Excuse my lack of knowledge but how did you restore the security policy to it's default template?

Kind regards,
 
Simon
JasonDS's picture


Simon;

Just go to this web page, it gives instructions for resetting the default security profile

http://support.microsoft.com/kb/313222

I then went to my EPP server and ran in a command window

secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose

rebooted and all was well.

I hope this solves your issue!
jason



Message Edited by JasonDS on 02-27-2008 06:51 AM

simondick's picture
Hi Jason,

Thanks very much for that. I'll give it a try and see what happens.

Kind regards,
 
Simon