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Installation issue

Created: 28 Jan 2013 | 13 comments
msammoud's picture
msammoud
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Dear All

 

I 'am happy to to join this forum and i hope found every time a solution :)

 

I have a issue with the installation of symantec exec 2012 , every time the installation is stopped and does not move on the step when sql server 2005 express try to install.

I use windows server 2008 R2 64bit

 

please find below more detail on the link: 

 

http://www.imagup.com/data/1174051032.html

 

Any advice please.

 

Best regards

Mohamed

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Comments 13 Comments • Jump to latest comment

CraigV's picture
CraigV Trusted Advisor Partner Accredited
Installation issue - Comment:28 Jan 2013 : Link

Hi.

Any AV on that server? If so, stop it and try the installation again.
The other alternative is to install SQL Express manually from the installation DVD and then try the installation again.

Thanks!

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lmosla's picture
lmosla Symantec Employee
Installation issue - Comment:28 Jan 2013 : Link

Hi,

if there is still a problem after CraigV's suggestions have been tried I have had success by  following the solution listed here http://www.symantec.com/business/support/index?page=content&id=TECH64580&actp=search&viewlocale=en_US

and here is another good link to use if needed:http://www.symantec.com/business/support/index?page=content&id=TECH56006

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msammoud's picture
msammoud
Installation issue - Comment:29 Jan 2013 : Link

Dear all

 

I tried to install the BE , the same issue still exist, i find the log file error (below)

 

 

2013-01-29 13:02:21.78 Server      Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\BKUPEXEC ].
 
2013-01-29 13:02:21.78 Server      Dedicated administrator connection support was not started because it is not available on this edition of SQL Server. This is an informational message only. No user action is required.
 
2013-01-29 13:02:21.78 Server      The SQL Network Interface library could not register the Service Principal Name (SPN) for the SQL Server service. Error: 0x490, state: 1. Failure to register an SPN may cause integrated authentication to fall back to NTLM instead of Kerberos. This is an informational message. Further action is only required if Kerberos authentication is required by authentication policies.
 
2013-01-29 13:02:21.78 Server      SQL Server is now ready for client connections. This is an informational message; no user action is required.
 
 
 
 
Any help please about this message ?
 
Regards
Mohamed

Best regards

Mohamed

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CraigV's picture
CraigV Trusted Advisor Partner Accredited
Installation issue - Comment:29 Jan 2013 : Link

Here are some links to these SQL errors you are getting? Doesn't appear to be BE-related:

http://blogs.technet.com/b/mdegre/archive/2009/11/...

http://social.msdn.microsoft.com/Forums/eu/sqlexpr...

Thanks!

 

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CraigV's picture
CraigV Trusted Advisor Partner Accredited
Installation issue - Comment:29 Jan 2013 : Link

...is this with a normal domain administrator account? And you aren't pointing it to any SQL server...this is a local installation of SQL Express right?

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msammoud's picture
msammoud
Installation issue - Comment:29 Jan 2013 : Link

Hi

a message appeare before in the environnement check : 

 

------------------------------------
warning
  The current user is not allowed to connect to SQL Server instances denoted by "**". To select an instance of SQL Server for use with Backup Exec, do one of the following ways:
- Use an account that has access to the high instance of SQL Server
- Allow the current user to connect to the SQL Server instance
 
Check Backup Exec SQL 2000
-----------------------------------
 
I 'am connected with installer account (with administrator right)
 
Regards
Mohamed

Best regards

Mohamed

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CraigV's picture
CraigV Trusted Advisor Partner Accredited
Installation issue - Comment:29 Jan 2013 : Link

...OK...so you're using a domain administrator and installing the SQL Express version on the disk. Have you tried to install SQL Express by itself and then followed up with an installation of BE?

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msammoud's picture
msammoud
Installation issue - Comment:29 Jan 2013 : Link

Hi

Yes of course, I tried to install sql server 2005 without BE, but it crached on this step without any error message: find attachment

http://www.imagup.com/data/1174134530.html

 

 

Any advice please

Best regards

Mohamed

 

 

sqlserver.jpg

Best regards

Mohamed

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msammoud's picture
msammoud
Installation issue - Comment:30 Jan 2013 : Link

Good Mrning support

 

Any Update about this issue?

 

Regards

Mohamed

Best regards

Mohamed

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msammoud's picture
msammoud
Installation issue - Comment:30 Jan 2013 : Link

 

Good Mrning support

 

Any Update about this issue?

 

Regards

Mohamed

Best regards

Mohamed

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Colin Weaver's picture
Colin Weaver Symantec Employee Technical Support
Installation issue - Comment:30 Jan 2013 : Link

Please log a formal support case for us to do more in depth analyis (the forums are community based pages that have contributions by support staff but may not be able to always identify or fix a given condition)

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CraigV's picture
CraigV Trusted Advisor Partner Accredited
Installation issue - Comment:30 Jan 2013 : Link

Have you tried to install to a different drive?

Also hit the support flag for you.

Thanks!

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msammoud's picture
msammoud
Installation issue - Comment:30 Jan 2013 : Link

good afternoon 

 

Ahh ok.. Sorry for all, i will contact the symantec support smiley

 

Best regards

Mohamed

Best regards

Mohamed

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