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installation not be done

Created: 26 May 2014 • Updated: 15 Jun 2014 | 4 comments
This issue has been solved. See solution.

I have deploy the pcanywhere on clients. Some of the clients are completly update but some are not installed.

How to troubleshoot for installed?

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Sumit G's picture

Post the pcAnywhere agent installation logs

Location of logs

pcAnywhere Agent 12.6 installation logs:
XP:  C:\Documents and Settings\All Users\Application Data\Symantec\pcASolutionLog\  (entire folder)
Vista/Windows 7/2008:  C:\ProgramData\Symantec\pcASolutionLog\  (entire folder)

pcAnywhere Agent 12.5 install logs:
C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{B364DA8F-1735-4DD3-865A-8B33CA5523CD}\cache\

Regards

Sumit G.

anandparikh's picture

There are multiple systems where installation not done, i can move here and then share.

anandparikh's picture

Sorry, I was on tour and will be on monday to the location. I will share on Monday and will try your troubleshoot.