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Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

  • 1.  Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 12:41 AM

    Hi,

    We are planning to upgrade to Symantec Endpoint Protection 12.1.4100. But this does not uninstall previous versions of Symantec Endpoint Protection Client.

    If I add windows installer command line to uninstall previous versions, then the installation later in sequence, fails with "Restart is pending" error. Please suggest a way to upgrade previous versions of client. Thanks.

     

     

    Regards,

    GBISHT



  • 2.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 01:09 AM

    What Exact SEP version are you trying to upgrade ?

    How to upgrade Symantec Endpoint Protection clients using the Auto-Upgrade feature

    Article:TECH96789 | Created: 2009-01-14 | Updated: 2014-04-11 | Article URL http://www.symantec.com/docs/TECH96789

    https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

     

    Symantec Endpoint Protection Client installation failed: error ""Pending system changes that require a reboot have been detected" "

    Article:TECH208775 | Created: 2013-07-19 | Updated: 2013-08-02 | Article URL http://www.symantec.com/docs/TECH208775

    Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

    Article:TECH95608 | Created: 2009-01-18 | Updated: 2010-01-01 | Article URL http://www.symantec.com/docs/TECH95608


  • 3.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 01:12 AM

    You are not be require to uninstall the version. You just need to deploy the package fro upgrade.

    Auto upgrade is the first feature which you can use for the upgrade of client, it's upgrade those client clients

    https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

    Second is that if client is not be reflect and you know the detail of that client you can push the package on that client

    How to push deploy clients in Symantec Endpoint Protection 12.1.x

    Article:TECH164327  | Created: 2011-07-11  | Updated: 2014-04-30  | Article URL http://www.symantec.com/docs/TECH164327


  • 4.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 01:57 AM

    We are deploying client application with SCCM and the version we are upgrading is SEP 12.1.3001.165.

    Will this be configured before exporting client installation package?



  • 5.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 02:24 AM

    See this Thread and articles

    https://www-secure.symantec.com/connect/forums/upgrading-sep-clients-1214-mp1-sccm

    https://www-secure.symantec.com/connect/forums/best-way-upgrade-clients

    Installing clients with Microsoft SMS 2003

    Article:HOWTO55425 | Created: 2011-06-29 | Updated: 2011-12-16 | Article URL http://www.symantec.com/docs/HOWTO55425


  • 6.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 03:14 AM

    Thank you all for your help.

    I am installing SEP client 12.1.4100 using Setup.exe. When I execute the EXE installer from the source it installs client without uninstalling previos version. I want the new exe to uninstall previous versions before installing version 12.1.4100.

    How can I achieve this with exported client installation package?



  • 7.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 03:18 AM

    When You will upgrade SEP 12.1 client it's not uninstalling SEP client it's upgrade the version.If you upgrade SEP 11.x to SEP 12.x to it's first uninstall sep client than installed.

    Please check in one of client system what version showing after upgrade client.

    C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.XXXX.XXXX.

     

    I suggest you can use autoupgrade feature for upgrading SEP client.



  • 8.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 03:19 AM

    Whenever you can deploy the client package it autmatically upgrade the files of client so no require for uninstall.

     



  • 9.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 03:38 AM

    Thanks for all the prompt response.

    After installation the Client shows version as 12.1.4100.4126. But the files\folders and registries related to previous version of client are still there on the system. So resources of both versions resides on the system.



  • 10.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 03:41 AM

    All of the registries related change will be done after restart the clients.
     



  • 11.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.
    Best Answer

    Posted Jul 22, 2014 03:42 AM

    It's normal behaviour to see the files of both version present on the drive after an upgrade.

    In v12.1, SEP takes a side-by-side approach to upgrades, and silos all the files for the new version on the drive before swapiing the files and drivers around on reboot.  The older client's files are then removed afterwards (generally when the client isn't doing much).

    You can test this out, just perform an inplace upgrade and give it a few hours, the old client files will eventually disappear



  • 12.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 03:42 AM

    Yes It's not impact your system.

    have you check after restart sep client system ?

    Please check what version are showing in SEP client GUI.



  • 13.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 04:10 AM

    I installed SEP 12.1.4100 over version 12.1.3001.165. Application got installed, I rebooted the system.

    After reboot, Help > About shows correct version, but the previous version resources are there.

     

    The entry for previous version does not appear in Add/Remove Programs. Registry value SystemComponent with value 1 got added after the installation of newer version, to hide the entry of previous client.



  • 14.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 04:36 AM

    Give it a little while.  SEP should automatically delete the 12.1.3001.165 fodler when the machine is idle



  • 15.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 07:04 AM

    Hi,

     

    You are right in saying that it will delete the resources of previous version in some time.

    Thank You.



  • 16.  RE: Installation of Symantec Endpoint Protection 12.1.4100 client package does not uninstall pervios versions.

    Posted Jul 22, 2014 10:28 AM

    No problem, I'm glad it's all sorted.  As mentioned, this is the way SEP12.1 works for all client upgrades now, and is normal behaviour.

    As always, please take a moment to mark the appropriate post(s) as the Solution, so that others with the same query may quickly locate the answer.