Endpoint Protection

 View Only
  • 1.  Installation of "Symantec Endpoint Protection Client" is hanging on Windows XP x64

    Posted Aug 10, 2010 07:21 AM
    Hi,

        I am trying to install SEP 11 on Windows XP x64 and that is hanging.
        It installs for sometime and later hangs at that point.
        I have kept it as it in for more than a day to check - it just hangs!

        I had previously installed SEP and at that time LiveUpdate was hanging while trying to download updates.
        So, I just removed it and tried to reinstall.
        But, from then on installation has started giving problems!

        I searched the forum and saw that many people have gone thru this problem and tried to follow the steps given as resolution.
        So, I have tried to install LiveUpdate first and then SEP.
        I have tried to manually remove SEP by removing the files and the registry keys and then doing fresh installation.
        I have tried to install with Network disconnected.
        I have also installed the latest Windows installer for this system.

        But, none of these steps helped me in getting the SEP installed on Windows XP x64.

        I used the following page to remove the temporary files and install the latest LiveUpdate.

        Now I need your help to install SEP.

        Please suggest.

    Regards,
    Narendra



  • 2.  RE: Installation of "Symantec Endpoint Protection Client" is hanging on Windows XP x64

    Posted Aug 10, 2010 07:24 AM
    remove sep
    remove liveupdate
    open CD1
    open sav-64 folder
    install liveupate 
    install sep


  • 3.  RE: Installation of "Symantec Endpoint Protection Client" is hanging on Windows XP x64

    Posted Aug 10, 2010 07:32 AM

    please attach the %temp%\SEP_INST.LOG file here,
    This will help alot to guide you.



  • 4.  RE: Installation of "Symantec Endpoint Protection Client" is hanging on Windows XP x64

    Posted Aug 10, 2010 08:47 AM
    Under %temp%\SEP_INST.LOG do you see any error of "Return Value 3"(Without quotes)