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Installer- msi details not appearing in Vista/7 using Wise 7 SP2.

Created: 16 Jul 2010 | 17 comments

Previously, I logged a discussion where the setup exe details were not appearing in Vista/7.

https://www-secure.symantec.com/connect/forums/ins...

This issue seems to have been fixed with Wise 7 SP2, I can see the copyright information, file description, etc..
Thanks for that.

However we also have a msi file, (which we created using Wise Installer Editor..), and none of the details(version, manafacturer,
Author, etc..) are appearing in Windows Vista/7. Is this a known issue?

Thanks.

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EdT's picture

What version of Windows Installer Editor was your MSI created with?  Was that created with SP2 also?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

anarayan's picture

Yes. The version I see in About page of Windows Installer Editor is 7.4.0.214.

EdT's picture

Are you testing a 32 bit MSI on a 64 bit operating system ?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

anarayan's picture

Yes I am.

Our requirement is we ship 1 MSI which should install in all popular Windows machines(32 and 64 bit.)

It installs fine, only thing is that I cant see any details for the MSi file. Am I doing anything wrong?

EdT's picture

Under Project Definition - did you fill out the General Information page?  This is what is shown in the MSI properties

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

anarayan's picture

Yes.. I have that filled. And I can see that info in the properties of the MSI, in XP/Server 2003.. but not in Vista/Windows 7.

EdT's picture

I created a simple test MSI using WIS 7 SP2, and have no problem viewing the properties in either XP or Windows 7 32 bit edition.  I have a 64 bit Windows 7 VM at work and will try it on there tomorrow, but as far as I can see, there are no issues with 32 bit operating systems.
So just to clarify - are you seeing the problem on both 32 and 64 bit versions of Vista/Windows 7 or only on 64 bit versions?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

EdT's picture

I have just tried my test MSI on my Windows 7 64 bit VM, and once again, I can see the MSI information in the properties, under the "Details" tab without any issues.

So either your MSI has some internal problem, or you appear to be looking in the wrong place for the properties of your MSI.
I have not tested on Vista as I have no machines with this O/S installed,

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

VBScab's picture

...which I believe we've touched on before.

Now, more than ever, it is no longer sufficient to state simply "Vista" or "Windows 7": you MUST indicate whether you're using 32-bit of 64-bit.

Don't know why 'x' happened? Want to know why 'y' happened? Use ProcMon and it will tell you.
Think about using http://www.google.com before posting.

EdT's picture

For how many years have users been failing to include what version of Wise they are using, or even whether they are created an MSI or EXE?
Any you now expect them to suddenly start including all relevant information?
Can I have some of what you're smokin'  ?? <g>

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

VBScab's picture

Don't know why 'x' happened? Want to know why 'y' happened? Use ProcMon and it will tell you.
Think about using http://www.google.com before posting.

anarayan's picture

I cannot see the details in Windows Vista Business Ed(32 and 64 bit), and also in Windows Server 2008 Enterprise 64 bit. ( Haven't tried in the 32 bit edition yet.)

They appear alright in Windows 7(both 32 and 64), so I am sorry that I had indicated a problem in Windows 7.

 

EdT's picture

Try upgrading the version of Windows Installer on your test Vista machines to version 5, and also on the 2008 server (I am assuming this is Server 2008 and not Server 2008 R2 )

Vista was the only desktop O/S release to ship with Windows Installer V4.x and I believe the same version was present on the original release of 2008 Server.  Server 2008 R2 has V5 the same as Windows 7.

I think it would be fair to say that if the MSI properties can be read in XP (windows installer 3.x) and also in Window 7, (windows installer 5.x),  then the MSI does contain the information in a valid format. Since the Summary information stream can be viewed in ORCA or any MSI editor, that also provides a quick check of whether the information is in there and readable.  Consequently, it may well be that Windows Installer 4.x had some issue that prevented MSI properties being displayed, so upgrading to V5 presents a quick way to check this.
Also, maybe this function is restricted to admins, or is controlled by the UAC setting, so try changing these parameters and see if it brings any different results.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

anarayan's picture

Hi Edt,

Yeah.. I had Windows Installer 4.0 on my Vista machine. I tried upgrading it to 4.5 to check for the properties.. couldn't see details with that too. How can I upgrade to 5.0, I can't find any redistributable packages of Windows Installer 5.0.. they only seem to be shipped with Windows 7 and Windows Server 2008 R2.
If you can tell me a way to upgrade to 5.0, I can confirm whether its an issue in Windows Installer 4.x.

Meanwhile I upgraded Windows Installer from 3.0 to 4.5 in one of my XP machines.. I was still able to see msi details in that.

Thanks for your help.

EdT's picture

I was sure that Windows Installer V5 was available for download as a redistributable, but it appears I was mistaken. It only ships with Win 7 and Server 2008 R2

However, as you have tried 4.5 on both XP and Vista, and it works on XP but not on Vista, then it would seem that the problem, whatever the cause, affects only Vista machines.

Do you have any vendor MSIs which do show these details in Vista?  If so, I would recommend comparison of the summary information stream settings in an editor like ORCA to see if there are any tangible differences.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

anarayan's picture

Hey Edt,

Sorry for getting back litte late.

I was trying to see details of few other msi's as you suggested, and I can't see them for any(in Vista and Windows Server 2008).

I opened with Orca, and I can see the properties, like ProductName, Description, etc defined in the Property Table.  So there is some other
problem over here. I disabled UAC, but that didn't have any effect. I am trying to see if there is any existing issue involving Vista and MSI's but
I cant find any.

I think I m missing something over here.

EdT's picture

I would recommend you install a clean image of Vista from the Microsoft DVD as a virtual machine (avoids having to find drivers), and test in there using a local account. That removes any risk that build customisations or user policies are causing this effect. If it happens on a base Vista install then add the service packs and test again.  If you still cannot see the MSI properties then I would guess that it's a Vista problem. If you can see them, then it suggests a build issue of some sort.

If anyone here has a Vista machine handy, then could you also try looking at an MSI's properties and see if you can see them, and let us know?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.