Thanks for taking a look, nothing ive searched for seems to either apply or work. here is the error message:
error 1309. Error reading from file C\Users\Name\AppData\Local\Temp\Temp2_12SEP64.zip\SEPx64\ProgramFiles\Symantec\Name\Version\Bin\AgentCore.dll
I have downloaded the zip file to my desk top. I have access to the files.