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Installing agent

Created: 24 Jun 2013 | 1 comment

Still having issues installing the PCA agent (latest one) on a load of XP machines. It seems to install OK but the plugin isn't being displayed on the Sym Agent and the filters aren't upfdating and i'm unable to connect to them. Is there any log file created I can view, apart from the agent logs as they dont have anything useful in them. If not, any way I can make it create logs that might point to what the problem is!

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andykn101's picture

Agent install log in %ALLUSERSPROFILE%\Symantec\pcASolutionLog:

  • C:\Document and Settings\All Users\Application data\Symantec\pcASolutionLog
  • C:\Program Data\Symantec\pcASolutionLog

Usually quite useful.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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