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Installing Antivirus on Windows 7 64-Bit Computer

Created: 11 Oct 2011 • Updated: 22 Dec 2011 | 2 comments
This issue has been solved. See solution.

We've recently added some Windows 7 64-Bit computers to our network.  When I go into the Symantec System Center Console, Remote Install,  those computers do not show up.  We are using Symantec 10.1.6000.6 installed on a server running Windows Server 2003.  Any suggestions?

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P_K_'s picture

Managing 64-bit clients with Symantec System Center

http://www.symantec.com/business/support/index?page=content&id=TECH101656

To manage 64-bit clients with the Symantec System Center

  1. Create a client group.
  2. Right-click the client group.
  3. Uncheck Inherit settings from Server Group.
  4. Right-click the client group, and then select All Tasks > Symantec AntiVirus > Virus Definition Manager.
  5. In the Virus Definition Manager dialog box, uncheck Update virus definitions from parent server.
  6. Do one or both of the following:
    • Uncheck Do not allow client to manually launch LiveUpdate.
    • Check Schedule client for automatic updates using LiveUpdate, click Schedule, specify a schedule, and then click OK.
  7. Click OK

 To show clients in client groups in Symantec System Center

  1. In Symantec System Center, click Tools > SSC Console Options.
  2. Do one of the following, depending on your program version:
    • For Symantec AntiVirus 10.x, on the Client Display tab, check Show client computers when viewing client groups.
    • For Symantec AntiVirus 9.x, on the Client Filter tab, check Show client machines when viewing Groups.
  3. Click OK.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

SOLUTION
pete_4u2002's picture

You are using the old version of SAV. You may need to think of upgrading the infr to SEP 11 RU 7 or SEP 12.1.

SAV 64 bit edition client will not get the updates from SAV server, these clients either need to connect to internet or internet liveupdate server.