Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Installing new site error

Created: 05 Dec 2013 | 12 comments

Hi

i want to install new site and replicate with existin site. in wizard , afte create database , when replication start , an error show.

i test connctivity. it is ok.

033.png

Operating Systems:

Comments 12 CommentsJump to latest comment

SMLatCST's picture

That looks like it's still in the SQL DB setup stage, what do the SQL logs say?

pete_4u2002's picture

check for sql logs.

does the SQL password have special characters, if yes , can you take off those characters?

alborji's picture

In sql , db created successfully.  (Size = 2GB)

SameerU's picture

Hi

can you post the scm-server-0.log after this event?

Regards

SMLatCST's picture

How about beyond that?  After creating the DB, it needs to start creating all the files, file groups, tables, as well as the user account that SEP will use to access the DB thereafter.  Any subsequent errors?

If you look through the DB from the SQL Management Studio, does it look like it completed the Db setup?

Beppe's picture

Hello,

the error states the issue is in connecting to the other server.

How did you test the connectivity?

The port used for replication is 8443, is it open on both servers and directions?

Regards,

Giuseppe

alborji's picture

hi

1.  8443 port in open on server ( By telnet test)

2. in DB. table in created , but no data inter into it.

3. i can not find "scm-server-0.log". in tomcat\log path , in install_log.err :

java.io.IOException: Keystore was tampered with, or password was incorrect
    at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:772)
    at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:55)
    at java.security.KeyStore.load(KeyStore.java:1214)
    at com.sygate.scm.server.util.CertUtil.exportPublicCertificateAsBinary(CertUtil.java:728)
    at com.sygate.scm.server.util.CertUtil.ExportPublicCertificate(CertUtil.java:550)
    at com.sygate.scm.server.util.CertUtil.exportPublicCertificate(CertUtil.java:499)
    at com.sygate.scm.install.ui.MainFrame.createCertificate(MainFrame.java:6634)
    at com.sygate.scm.install.ui.MainFrame.createCertificateForServer(MainFrame.java:6580)
    at com.sygate.scm.install.ui.MainFrame.register(MainFrame.java:5846)
    at com.sygate.scm.install.ui.MainFrame.replicateData(MainFrame.java:2873)
    at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1435)
    at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:3853)
    at com.sygate.scm.install.ui.MainFrame.access$400(MainFrame.java:251)
    at com.sygate.scm.install.ui.MainFrame$5$1.construct(MainFrame.java:3422)
    at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    at java.lang.Thread.run(Thread.java:722)
Caused by: java.security.UnrecoverableKeyException: Password verification failed
    at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:770)
    ... 15 more
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
    at com.sygate.scm.server.replication.RemotePartnerCommunicator.checkResponse(RemotePartnerCommunicator.java:603)
    at com.sygate.scm.server.replication.RemotePartnerCommunicator.doRetry(RemotePartnerCommunicator.java:656)
    at com.sygate.scm.server.replication.RemotePartnerCommunicator.getChangedMetadata(RemotePartnerCommunicator.java:531)
    at com.sygate.scm.install.util.SiteSynchronizer.getChangedMetadataFromRemoteSite(SiteSynchronizer.java:75)
    at com.sygate.scm.install.util.SiteSynchronizer.synchronizeSite(SiteSynchronizer.java:33)
    at com.sygate.scm.install.ui.MainFrame.replicateData(MainFrame.java:2906)
    at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1435)
    at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:3853)
    at com.sygate.scm.install.ui.MainFrame.access$400(MainFrame.java:251)
    at com.sygate.scm.install.ui.MainFrame$5$1.construct(MainFrame.java:3422)
    at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    at java.lang.Thread.run(Thread.java:722)
java.io.IOException: Keystore was tampered with, or password was incorrect
    at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:772)
    at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:55)
    at java.security.KeyStore.load(KeyStore.java:1214)
    at com.sygate.scm.server.util.CertUtil.exportPublicCertificateAsBinary(CertUtil.java:728)
    at com.sygate.scm.server.util.CertUtil.ExportPublicCertificate(CertUtil.java:550)
    at com.sygate.scm.server.util.CertUtil.exportPublicCertificate(CertUtil.java:499)
    at com.sygate.scm.install.ui.MainFrame.createCertificate(MainFrame.java:6634)
    at com.sygate.scm.install.ui.MainFrame.createCertificateForServer(MainFrame.java:6580)
    at com.sygate.scm.install.ui.MainFrame.register(MainFrame.java:5846)
    at com.sygate.scm.install.ui.MainFrame.replicateData(MainFrame.java:2873)
    at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1435)
    at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:3853)
    at com.sygate.scm.install.ui.MainFrame.access$400(MainFrame.java:251)
    at com.sygate.scm.install.ui.MainFrame$5$1.construct(MainFrame.java:3422)
    at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    at java.lang.Thread.run(Thread.java:722)
Caused by: java.security.UnrecoverableKeyException: Password verification failed
    at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:770)
    ... 15 more
com.sygate.scm.common.communicate.CommunicationException: null ErrorCode: 0x10010000
    at com.sygate.scm.server.replication.RemotePartnerCommunicator.checkResponse(RemotePartnerCommunicator.java:603)
    at com.sygate.scm.server.replication.RemotePartnerCommunicator.doRetry(RemotePartnerCommunicator.java:656)
    at com.sygate.scm.server.replication.RemotePartnerCommunicator.getChangedMetadata(RemotePartnerCommunicator.java:531)
    at com.sygate.scm.install.util.SiteSynchronizer.getChangedMetadataFromRemoteSite(SiteSynchronizer.java:75)
    at com.sygate.scm.install.util.SiteSynchronizer.synchronizeSite(SiteSynchronizer.java:33)
    at com.sygate.scm.install.ui.MainFrame.replicateData(MainFrame.java:2906)
    at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1435)
    at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:3853)
    at com.sygate.scm.install.ui.MainFrame.access$400(MainFrame.java:251)
    at com.sygate.scm.install.ui.MainFrame$5$1.construct(MainFrame.java:3422)
    at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    at java.lang.Thread.run(Thread.java:722)
 

pete_4u2002's picture

follow this article to fix the issue

"Unable to connect to the server specified" error during the replication of Symantec Endpoint Protection Manager

Article:TECH106224  |  Created: 2008-01-13  |  Updated: 2011-11-29  |  Article URL http://www.symantec.com/docs/TECH106224
alborji's picture

i don't have this registry key :

JVM Option Number 0
JVM Option Number 1

i created manualy , but problem not solved !