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installing small business edition 12.1 over existing 12.1 manager

Created: 12 Nov 2013 • Updated: 12 Nov 2013 | 4 comments

Hey everyone, I have a small issue I was hoping someone could help me with.  I have an existing installation of endpoint protection manager with 10 licenses that is about to expire.  It was cheaper for me to go to the store and buy a 25 user small business boxed version, which is what I did.  Of course the existing version wont allow me to use the 25 user license.  The existing version is plain ole endpoint protection manager, while the new one is small business edition. If I try to use the new license, the existing installation says it is a different product even though they are both 12.1.  I don't know what extra features small business edition has.  I tried calling symantec and seeing if they would take the 25 user license and re-issue it so that it would work with my existing installation and the answer was to take it back to where I bought it and exchange it for the correct product.  I can't do that at this point (to long ago).  Is it as easy as just installing over the existing installation and everything will be fine, or am I going to have to completely uninstall the current version and then install the new one?  Any advice would be helpful.


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_Brian's picture

Since you're going from Enterprise to SBE, you will need to do a complete uninstall of Enterprise and a fresh install of SBE. They're both different products.

A feature comaprison is here:

woody70's picture

thanks, I was hoping to avoid that, but i guess it is inevitable.  

Mithun Sanghavi's picture


Followers of this Thread may be also interested in checking this Article:

Difference between Symantec Endpoint Protection 12.1, Symantec Endpoint Protection SBE 2013 and Symantec Protection Suite SBE

Hope that helps!!

Mithun Sanghavi
Senior Consultant

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

_Brian's picture

Unfortunately, it is.