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Install.log not found

Updated: 21 May 2010 | 6 comments
Onkar's picture
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Hi,

I have created Custom Uninstall Script which is invoking Unwise.exe.
During uninstallation it gives me a prompt  "Install.log not found".
When I click Ok it un-installation goes ahead and is completed as success.
I know its very common error.
Can some one point me what I might be doing wrong?

Thanks,
Onkar

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EdT's picture
14
Oct
2009
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Not enough information

Please provide information about how EXACTLY you are calling unwise.exe and the install.log file
It is difficult to advise you what you might be doing wrong if we don't know what you are doing.
For example, are you providing the full path to both unwise.exe AND install.log?

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

B_Raj's picture
24
Oct
2009
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Issue can be due to spaces in 'uninstall string' path

Wisescript.exe typeof install will create an uninstall string in registry.Some times it creates path with spaces in uninstall string.Due to this spaces in the path uninstall.exe may have problem to find the install.log file.

 You can solve this  as below;

 1.Move the install.log to any other location (say c:\test\)

2.Launch uninstall.when the exe prompt for install.log path give the new path of the install.log and proceed the uninstallation.

 

 

nac's picture
28
Oct
2009
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shortfile name

Is it a wise script ?

 If yes then, when you give the path of unwise.exe and INSTALL.log in script convert them to shortname (you have the option to convert into short filename in set variable action)

 set variable LOG which will have path of INSTALL.LOG and select sction to convert it to short filename
 
 If you are using some other script then use direct short filename to execute unwise.exe.

EdT's picture
29
Oct
2009
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Yes it is Wisescript

nac - this is indeed a Wisescript question, as unwise.exe is the uninstaller stub for the Wisescript EXEs.
Unwise.exe actually checks to see if the environment is 16 or 32 bit and if the latter, calls Unwise32.exe, so unless you have some really ancient operating systems to support, you can also perform the uninstall by calling Unwise32.exe direct.
Using shortfilenames, or placing double quotes around any path strings which contain spaces, is a definite "must do" - otherwise the uninstall will not find the logfile.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

nac's picture
29
Oct
2009
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wise script

My point was, to check if Onkar is calling unwise.exe from any other script.

EdT's picture
29
Oct
2009
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Yes, from Custom Uninstall Script

I'm assuming he has hooked his own uninstall script into the Uninstallstring entry, based on his original posting.
Still, until we get some feedback from Onkar, we can only surmise what the issue is.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.