Upon attempting to open the management console for Symantec Mail Security for Exchange I receive the following error: "You either have insufficient permissions to access this application or your user credentials are not refreshed. Try logging off and logging in again to reload the user credentials."

To get a couple obvious things out of the way:

I am logged in as the administrator account to a server running Microsoft Exchange 2010 that is connected to our domain controller. I have confirmed this connection is active and working.

We have no issues with our Active Directory on any other application/computers.

The SMSMSE Admins and Viewers users are created in the AD and I have at this point given them practically every possible permission available on our network.

I have already gone through Symantec Tech Support and was left without a solution.

Now, I have reinstalled the software multiple times, cleared out the old users in the AD to create fresh ones, and have changed permission around all without success. I am hoping someone out there can atleast give me a fresh set of eyes for a solution to this problem. Since this has started (Late October) our virus definitions and spam filters have not been updating and spam is getting through to our email accounts.

I have gone through pretty much every article in the Support section here pertaining to this problem. Feel free to toss any possible solutions my way, at this point I don't mind trying something twice.

Thank you.