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Insufficient Permission to Access Mail Security for Exchange

Created: 11 Jan 2013 | 4 comments

Upon attempting to open the management console for Symantec Mail Security for Exchange I receive the following error: "You either have insufficient permissions to access this application or your user credentials are not refreshed. Try logging off and logging in again to reload the user credentials."

To get a couple obvious things out of the way:

I am logged in as the administrator account to a server running Microsoft Exchange 2010 that is connected to our domain controller. I have confirmed this connection is active and working.

We have no issues with our Active Directory on any other application/computers.

The SMSMSE Admins and Viewers users are created in the AD and I have at this point given them practically every possible permission available on our network.

I have already gone through Symantec Tech Support and was left without a solution.

Now, I have reinstalled the software multiple times, cleared out the old users in the AD to create fresh ones, and have changed permission around all without success. I am hoping someone out there can atleast give me a fresh set of eyes for a solution to this problem. Since this has started (Late October) our virus definitions and spam filters have not been updating and spam is getting through to our email accounts.

I have gone through pretty much every article in the Support section here pertaining to this problem. Feel free to toss any possible solutions my way, at this point I don't mind trying something twice.

Thank you.

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ksattler's picture

What OS do you run on your domain controller? Server 2012?

RRowbottom's picture

Yes, we are running Windows Server 2012 on the Domain Controller.

The mail server is running Windows Server 2008 Service Pack 2 with Microsoft Exchange Server 2010.

RRowbottom's picture

A few updates:

I have seem to gotten a little further into the software but still have an error. I uninstalled the software and removed the SMSMSE Admins and Viewers accounts from the AD. I then reinstalled the software and used the Administrator account as the permissions account (we had been using a service account). I am now able to open the software after installation but now receive the following error once the console is open:

"Access is denied. User in unauthorized or has limited rights on server."

When I navigate through the console I receive this error on every pane. The Administrator account is a member of SMSMSE Admins and Viewers.

Through some research I discovered discussion of a problem with installing the software over RDC. Our mail server is run in a virtual environment using HyperV, is this possibly the problem?

ksattler's picture

No, Hyper-V is not the problem.

Please see this thread:

I think you have the same problem. You could try to install the admin console on a server running Windows Server 2012.