Intall abort

Can you tell me the errors that you are seeing? Is this a manager or client reinstall? Unfortunatly you cannot upgrade SEP 11 to SEP 12 SBE.

BTY, I am going to move this post over to the SEP 11/ AV forum for better exposure.

Cheers,
Thomas

Ty for the help and sory the inglish loool
Im not seeing error
jus terminate the installation with this...

the wizard was interrupted before Synantec Endpoint protection Manager could be completely instaled.
your system has not been modified. To complete instalation at another time, please run setup again.
click finish to exit the wizard.

Hi,

we need the installation log:

Start > run > %tmp%, enter

search the SEPM_ INST.LOG and post it.

Regards,

Property(C): JRELIBZIETC.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\lib\zi\Etc\
Property(C): JRELIBZIEUROPE.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\lib\zi\Europe\
Property(C): JRELIBZIINDIAN.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\lib\zi\Indian\
Property(C): JRELIBZIPACIFIC.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\lib\zi\Pacific\
Property(C): JRELIBZISYSTEMV.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\lib\zi\SystemV\
Property(C): JREWSDIR.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\javaws\
Property(C): JREWSRESDIR.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\jre\javaws\resources\
Property(C): LIBDIR.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\lib\
Property(C): WIN32INCDIR.2B708BC3_5B4D_47C0_BCC5_3E1BD2C51E5B = E:\Symantec\Symantec Endpoint Protection Manager\jdk\include\win32\
Property(C): SYMANTEC.FF07F38E_78C2_412E_B858_64488E808644 = C:\Program Files\Symantec\
Property(C): INSTALLDIR.FF07F38E_78C2_412E_B858_64488E808644 = E:\Symantec\Symantec Endpoint Protection Manager\bin\
Property(C): LIVEUPDATE.FF07F38E_78C2_412E_B858_64488E808644 = C:\Program Files\Symantec\LiveUpdate\
Property(C): LUBINDIR.FF07F38E_78C2_412E_B858_64488E808644 = C:\Program Files\Symantec\LiveUpdate\
Property(C): LUCONFIGURED = 1
Property(C): LUTEMPFOLDER.FF07F38E_78C2_412E_B858_64488E808644 = C:\DOCUME~1\admin\LOCALS~1\Temp\LPGUFLKR\LiveUpdate\
Property(C): INSTALLDIR.B754A361_3344_430B_92FF_8F9A227A6B90 = E:\Symantec\Symantec Endpoint Protection Manager\
Property(C): CACHED_INSTALLS_LEGACY = E:\Symantec\Symantec Endpoint Protection Manager\Cached Installs\
Property(C): CREATETEMPDIRS_RB.B754A361_3344_430B_92FF_8F9A227A6B90 = C:\DOCUME~1\admin\LOCALS~1\Temp\LPGUFLKR\|C:\DOCUME~1\admin\LOCALS~1\Temp\LPGUFLKR\LiveUpdate\
Property(C): CLEANUPTEMPDIRS.B754A361_3344_430B_92FF_8F9A227A6B90 = C:\DOCUME~1\admin\LOCALS~1\Temp\LPGUFLKR\|C:\DOCUME~1\admin\LOCALS~1\Temp\LPGUFLKR\LiveUpdate\
Property(C): HIGHCONTRAST = 0
Property(C): SYMFORCEFAIL = 0
Property(C): RecentFolder = C:\Documents and Settings\admin\Recent\
Property(C): PrintHoodFolder = C:\Documents and Settings\admin\PrintHood\
Property(C): NetHoodFolder = C:\Documents and Settings\admin\NetHood\
Property(C): RemoteAdminTS = 1
Property(C): MsiNTProductType = 3
Property(C): ServicePackLevelMinor = 0
Property(C): IE6FOUND = C:\WINDOWS\system32\shdocvw.dll
Property(C): IISROOTFOLDER = C:\Inetpub\wwwroot
Property(C): MACHINENAME = lusotur3
Property(C): NAMECREATION83 = #0
Property(C): SAUSER = sa
Property(C): USEDEFAULTWEBSITE = 1
Property(C): CUSTOMWEBSITETCPPORT = 8014
Property(C): Text3 = 0
Property(C): AgreeToLicense = Yes
Property(C): _IsMaintenance = Reinstall
Property(C): RestartManagerOption = CloseRestart
Property(C): SPM5XWARNING1 = 0
Property(C): SPM5XWARNING2 = 0
Property(C): SPM5XWARNING3 = 0
Property(C): Display_IsBitmapDlg = 1
Property(C): ARPCONTACT = Technical Support
Property(C): ARPHELPLINK = http://www.symantec.com/enterprise/support
Property(C): ARPNOREMOVE = 1
Property(C): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(C): ARPURLINFOABOUT = http://www.symantec.com
Property(C): ARPURLUPDATEINFO = http://www.symantec.com
Property(C): DEFAULTWEBSITETCPPORT = 80
Property(C): DefaultUIFont = Tahoma8
Property(C): DialogCaption = InstallShield for Windows Installer
Property(C): ErrorDialog = SetupError
Property(C): INSTALLLEVEL = 100
Property(C): MSIRESTARTMANAGERCONTROL = Disable
Property(C): Manufacturer = Symantec Corporation
Property(C): MsiHiddenProperties = SAPWD;DBPWD;ConfigureDatabase;WriteReporterFiles
Property(C): MsiLogging = voicewarmupx
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): ProductCode = {F21BC620-4230-41D7-8505-36ED42263B35}
Property(C): ProductID = none
Property(C): ProductLanguage = 1033
Property(C): ProductName = Symantec Endpoint Protection Manager
Property(C): ProductVersion = 11.0.4000.2295
Property(C): ProgressType0 = install
Property(C): ProgressType1 = Installing
Property(C): ProgressType2 = installed
Property(C): ProgressType3 = installs
Property(C): RebootYesNo = Yes
Property(C): ReinstallModeText = omus
Property(C): RequiredPhysicalMemory = 1024
Property(C): SEPMMUSTSTOPDEFAULTWEBSITE = 0
Property(C): SESMBATMAXRATIO = 70
Property(C): SESMBATMINRATIO = 40
Property(C): SESMBATXMS = 512m
Property(C): SESMBATXMX = 1024m
Property(C): SHOWLAUNCHPROGRAM = 0
Property(C): SecureCustomProperties = OLDERFOUND;NEWERFOUND;SAPWD;DBSERVER;DBNAME;DBUSER;DBDSN;DBPWD;SEM50BLOCK;SEM41BLOCK;SEM40BLOCK;SEM35BLOCK;SMS41BLOCK;SMS40BLOCK;SMS40BLOCK2;SMS35BLOCK;LEGACYCOHFOUND;LEGACYNCOFOUND;REPORTSERVERFOUND;SMS41BLOCK2;LEGACYSEA_NM;LEGACYSPAFOUND;LEGACYSEA_M;LEGACYSEA_NM1;SCFFOUND;INSTALLDIR
Property(C): SetupType = Typical
Property(C): SufficientPhysicalMemory = 1
Property(C): ValidInstallDir = 1
Property(C): ValidInstallFolderPermissions = 1
Property(C): _IsSetupTypeMin = Typical
Property(C): ISReleaseFlags = RELEASE
Property(C): DefaultWebSiteFound = 1
Property(C): REBOOT = ReallySuppress
Property(C): ServicePackLevel = 2
Property(C): WindowsBuild = 3790
Property(C): VersionMsi = 3.01
Property(C): AdminUser = 1
Property(C): VersionDatabase = 301
Property(C): CURRENTMEDIAVOLUMELABEL = SEP_11.0MR4
Property(C): CLIENTPROCESSID = 5756
Property(C): CLIENTUILEVEL = 0
Property(C): CURRENTDIRECTORY = D:\SEPM
Property(C): SETUPEXEDIR = D:\SEPM
Property(C): PackagecodeChanging = 1
Property(C): ProductState = -1
Property(C): _BrowseProperty = INSTALLDIR
Property(C): PackageCode = {3B812407-15BA-43D2-9E3A-C5B632298860}
Property(C): CostingComplete = 1
Property(C): SourcedirProduct = {F21BC620-4230-41D7-8505-36ED42263B35}
Property(C): SYMTEMPDIRBASE = C:\DOCUME~1\admin\LOCALS~1\Temp\LPGUFLKR\
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
Property(C): SEPMWEBSITEPORTAVAILABILITY = 0
=== Logging stopped: 30-06-2009 9:42:51 ===
MSI (c) (7C:F4) [09:42:51:765]: Note: 1: 1708
MSI (c) (7C:F4) [09:42:51:765]: Product: Symantec Endpoint Protection Manager -- Installation operation failed.

MSI (c) (7C:F4) [09:42:51:781]: Grabbed execution mutex.
MSI (c) (7C:F4) [09:42:51:781]: Cleaning up uninstalled install packages, if any exist
MSI (c) (7C:F4) [09:42:51:781]: MainEngineThread is returning 1603
=== Verbose logging stopped: 30-06-2009 9:42:51 === 

 ty for the help 

Im updating de win2003server

i updated win2003server, unistall manual, confirm user propertis and its all ok but still terminate the installation!!!

need help i have 80 users in risk

Again open the SEPM_INST.log and find "Return Value 3" ( without quotes) and copy and paste 10 lines above the first return value 3

i updated win2003server, unistall manual, confirm user propertis and its all ok but still terminate the installation!!!

need help i have 80 users in risk

i updated win2003server, unistall manual, confirm user propertis and its all ok but still terminate the installation!!!

need help i have 80 users in risk

Property(S): CostingComplete = 1
Property(S): SOURCEDIR = C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM\
Property(S): SourcedirProduct = {0DCD8209-C5E2-4663-9B9B-93136336DB01}
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (38:4C) [09:16:10:750]: MainEngineThread is returning 1603
MSI (s) (38:C4) [09:16:10:765]: Destroying RemoteAPI object.
MSI (s) (38:A0) [09:16:10:765]: Custom Action Manager thread ending.
MSI (c) (E0:5C) [09:16:10:765]: Back from server. Return value: 1603
MSI (c) (E0:5C) [09:16:10:765]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:5C) [09:16:10:765]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Ação concluída 9:16:10: ExecuteAction. Valor de retorno 3    (Return Value 3 in Poturguese is here!)

anyone???????????????????????????????

omg!!!!!!!

Looking at the logs there are several possible causes of this issue. You should open a case with Symantec support ASAP.

Pose 10 lines below the first return value 3 as well.

Aniket

=== Verbose logging started: 01-07-2009 9:14:52 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: C:\WINDOWS\system32\MSIEXEC.EXE ===
MSI (c) (E0:5C) [09:14:52:765]: Resetting cached policy values
MSI (c) (E0:5C) [09:14:52:765]: Machine policy value 'Debug' is 0
MSI (c) (E0:5C) [09:14:52:765]: ******* RunEngine:
******* Product: C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM\Symantec Endpoint Protection Manager.msi
******* Action:
******* CommandLine: **********
MSI (c) (E0:5C) [09:14:52:812]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (E0:5C) [09:14:52:937]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM\Symantec Endpoint Protection Manager.msi' against software restriction policy
MSI (c) (E0:5C) [09:14:52:937]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (E0:5C) [09:14:52:937]: SOFTWARE RESTRICTION POLICY: C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM\Symantec Endpoint Protection Manager.msi is not digitally signed
MSI (c) (E0:5C) [09:14:52:937]: SOFTWARE RESTRICTION POLICY: C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM\Symantec Endpoint Protection Manager.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (E0:5C) [09:14:52:937]: Cloaking enabled.
MSI (c) (E0:5C) [09:14:52:937]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (E0:5C) [09:14:52:953]: End dialog not enabled
MSI (c) (E0:5C) [09:14:52:953]: Original package ==> C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM\Symantec Endpoint Protection Manager.msi
MSI (c) (E0:5C) [09:14:52:953]: Package we're running from ==> C:\DOCUME~1\admin\LOCALS~1\Temp\55403.msi
MSI (c) (E0:5C) [09:14:52:968]: APPCOMPAT: looking for appcompat database entry with ProductCode '{0DCD8209-C5E2-4663-9B9B-93136336DB01}'.
MSI (c) (E0:5C) [09:14:52:968]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (E0:5C) [09:14:52:968]: MSCOREE not loaded loading copy from system32
MSI (c) (E0:5C) [09:14:52:968]: Machine policy value 'TransformsSecure' is 1
MSI (c) (E0:5C) [09:14:52:968]: Machine policy value 'DisablePatch' is 0
MSI (c) (E0:5C) [09:14:52:968]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (E0:5C) [09:14:52:968]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (E0:5C) [09:14:52:968]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (E0:5C) [09:14:52:968]: APPCOMPAT: looking for appcompat database entry with ProductCode '{0DCD8209-C5E2-4663-9B9B-93136336DB01}'.
MSI (c) (E0:5C) [09:14:52:968]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (E0:5C) [09:14:52:968]: Transforms are not secure.
MSI (c) (E0:5C) [09:14:52:968]: Command Line: SETUPEXEDIR=C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM CURRENTDIRECTORY=C:\Documents and Settings\admin\Desktop\Symantec_Endpoint_Protection_11.0.4202_MR4_MP2_AllWin_BR_CD1\SEPM CLIENTUILEVEL=0 CLIENTPROCESSID=5344
MSI (c) (E0:5C) [09:14:52:968]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{F0ACEC4B-DE6F-4172-A2E4-08E534E8410C}'.
MSI (c) (E0:5C) [09:14:52:968]: Product Code passed to Engine.Initialize: ''
MSI (c) (E0:5C) [09:14:52:968]: Product Code from property table before transforms: '{0DCD8209-C5E2-4663-9B9B-93136336DB01}'
MSI (c) (E0:5C) [09:14:52:968]: Product Code from property table after transforms: '{0DCD8209-C5E2-4663-9B9B-93136336DB01}'
MSI (c) (E0:5C) [09:14:52:968]: Product not registered: beginning first-time install
MSI (c) (E0:5C) [09:14:52:968]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (E0:5C) [09:14:52:968]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (E0:5C) [09:14:52:968]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (E0:5C) [09:14:52:968]: Adding new sources is allowed.
MSI (c) (E0:5C) [09:14:52:968]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (E0:5C) [09:14:52:968]: Package name extracted from package path: 'Symantec Endpoint Protection Manager.msi'
MSI (c) (E0:5C) [09:14:52:968]: Package to be registered: 'Symantec Endpoint Protection Manager.msi'
MSI (c) (E0:5C) [09:14:52:968]: Note: 1: 2729
MSI (c) (E0:5C) [09:14:52:968]: Note: 1: 2729

Is the language on this machine Porturguise??

Possible cause also can the ZIP file is not properly extracted.
Unlock ( from the properties ) the ZIP file then extract it.
Then try to install it.

What service pack are you having on this server. Patch the server to latest service pack and other patches and then try installing again.

Are you also getting any errors or warnings in the event viewer after the install fails ?

Based from the logs, it looks like your having problems with the windows installer, can you repair or update it? Then reinstall SEP.

Please let me know was there any other antivirus software installed.

If yes, unistall AV softwares munally by deleting the folders and registry settings.

Hi,

If its a Portuguese server, do you want to install the English version or the Portuguese version?

You have the option of choosing the language as Brazilian Portuguese at the time of downloading the CD.

Or try these steps:

1) Launch the Control Panel
2) Choose "Regional and Language Options"
3) Click the Advanced tab
4) Under "Code page conversion tables", check "20127 (US-ASCII)" ON
5) Click OK

Cheers,
Aniket

logs

Hi,

we need the installation log:

Start > run > %tmp%, enter

search the SEPM_ INST.LOG and post it.

Regards,

Please use Windows Installer Cleanup Utility then reinstall SEP.

http://support.microsoft.com/kb/290301

Its installed and working!!
ty for the help
 

Hi,
Can you please share how did you resolve the issue or which comment on this post helped you to resolve this issue?