Control Compliance Suite

Hi All, 

How can we integrate a existing helpdesk system with the CCS R & A component so that we can raise tickets to remediate the misconfiguration of compliance obtained from the modules like for example Entitlement or Standards module? Also can this be automated? 

Thanks for any help in advance.

Your helpdesk software probably will not be able to digest CCS's reports.  You would have to write some SQL code to pull out the 'failed Check' records from all of CCS's latest evaluation-job runs, and use that dataset to generate helpdesk tickets.  That is very possible to do -- indeed, pulling out failed Check records is exactly what the CCS console is doing when it writes an evaluation report for you.

You would need some TSQL muscle, and perhaps some help from us -- Professional Services exists for just this sort of request.

KDH

Hi, 

Thanks for the quick reply. Appreciate if you could provide the helpdesk system's that can be possibly be integrated into CCS. 

Thanks in advance for any help.

I have no knowledge of current helpdesk systems or their ability to use CCS data.  That would probably be a selling point advertised by the helpdesk software.  Our clever Professional Services people handle this sort of thing all the time, so they would know too.

In any case, any helpdesk system *could* be integrated with CCS; it's just a question of how much programming and data-massaging will be required.  Some will surely be straightforward, while others may require so much data transformation that they would not be worth the trouble.

KDH