Endpoint Protection

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  • 1.  Intel Atom Processor and SEP version 11.0.4

    Posted Apr 23, 2009 09:15 AM
    I have some Dell OptiPlex 160 PCs with 4 GB RAM and Intel Atom Processors. Endpoint hangs the PCs when logging off Windows XP with Service Pack 3. Does anyone have any suggestions on how to fix this? Thanks for any replies.


  • 2.  RE: Intel Atom Processor and SEP version 11.0.4

    Posted Apr 23, 2009 11:44 AM
    Your machine configuration is good enough for Endpoint. The issue seems like there are unwanted processes running, it might be avirus activity. Up[date ur window and Endpoint with latest updates anddrun a full scan in Safe mode. They may fix ur problem


  • 3.  RE: Intel Atom Processor and SEP version 11.0.4

    Posted Apr 23, 2009 11:48 AM
     I would say tech support as well. We tested in once on atom machine. Didnt have any major issues with this test...


  • 4.  RE: Intel Atom Processor and SEP version 11.0.4
    Best Answer

    Posted Apr 29, 2009 11:43 AM
    Hi,

           Try restarting the machine in safe mode with networking. This would load the Symantec and the Microsoft files needed for startup. Then try to log off and check whether you face the same issue. If yes the issue is either related to Symantec or the core OS. In this case try uninstalling endpoint and then check whether the issue is resolved ..in case not then the issue is with the OS.

    If you are able to log off successfully in Safe mode with Networking then start the machine in Normal mode...run the MSCONFIG utility (in case you are comfortable using it)  to find the service and the process that is causing this issue. Please note that you need to login as an Administrator to make the changes. In case of any doubts about the MSCONFIG utility please refer the below document

    http://support.microsoft.com/kb/310560

    Thanks

    Sandip