Intelligent Updater Failed

Created: 11 Oct 2012 | 4 comments

immumbaikar

Hi All,

Symantec not getting update through Intelligent Updater.
Plz find the attached Intelligent Updater log file for your reference. I would request you all for immediate resolution on the same.

Thanks & Regards,
Prasann

Log.IntelligentUpdater.txt

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Best Practice, Case Study, Error messages, Installing, Troubleshooting

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pete_4u2002 Symantec Employee

Intelligent Updater Failed - Comment:11 Oct 2012 : Link

chweck this link and let know if it fixes the issue

http://www.symantec.com/business/support/index?page=content&id=TECH122906

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Ashish-Sharma

Intelligent Updater Failed - Comment:11 Oct 2012 : Link

hi,

Check this artical

Intelligent Updater fails to update Endpoint Protection (SEP) clients

http://www.symantec.com/business/support/index?page=content&id=TECH122906

Check this thread also.

https://www-secure.symantec.com/connect/forums/intelligent-update-error

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Mithun Sanghavi Symantec Employee Technical Support Accredited

Intelligent Updater Failed - Comment:12 Oct 2012 : Link

Hello,

Upon checking the Logs, we found the following Error:

Mon Sep 10 19:27:08 2012 : REG FAILURE: Failed while fetching the path from registry.
Mon Sep 10 19:27:08 2012 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Mon Sep 10 19:27:08 2012 : The product corresponding to this entry in iuconfig.xml is not installed on the system.

I would suggest you to work on the steps provided in the Articles to resolve the issue:

Intelligent Updater fails to update Endpoint Protection (SEP) clients

http://www.symantec.com/docs/TECH122906

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

Riya31

Intelligent Updater Failed - Comment:12 Oct 2012 : Link

Extract intelligent updater exe file -->extract virus scan file-->copy all content from virus scan folder -->paste it into c:\program files \comman file\symantec\virusdef\incoming folder.

Intelligent Updater Failed

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