Intermittent Retrieval of Document
I have a customer who has an issue retrieving documents. It's not constant. She will login to Clearwell, pull up the document list and messages will start giving her the error message [#10025] Mwssage referred by a URN could not be retrieved. We then logged in as the service account used for retrieval to the Clearwell appliance and was able to access the directory path. We then went back to Clearwell and we were able to retrieve the contents.
It works one minute then it doesn't. They are not having any network issues.
Has anyone seen this?