Hi, I blocked USB drives with device control policy.but after blocking USB drives, system local/internal drives like D drive also disabling/disappearing . In that group , 100 systems are there . All are showing same thing. SEPM Version is 12.1.2. By default all those drives are logical drives. Please suggest on this. Regards Santhosh

How are you doing the blocking?  It sounds as if you're blocking either the "Storage Volumes" or "Disk Drives" class, in which case this is expected behaviour.

You might have better luck creating a Hardware Device with the below Device ID and blocking that instead:

USBSTOR\*

try this method

How to block USB Thumb Drives and USB Hard Drives, but allow specific USB Drives in the Application and Device Control Policy in Symantec Endpoint Protection.

http://www.symantec.com/business/support/index?page=content&id=TECH106304

Hi

Whether these drives are logical drives

Regards

 

We are using symantec EP v12.1.2 

We are facing some issues in blocking the USB devices , if we block storage volumes in blocked device in device control policy, all the users using symantec clients blocks the internal disk drive (example D:/ ,E:/ but it excluding C:/ drive ...

Our requirement is to block the USB drives and external hard disk..

 

 

Hi

Put USB in block list and put Storage volumes in exclusion list

Sometimes in SEP 12.1.2 it detectes other drives i.e D: and E: as logical drives which are detected in SEP 12.1.2 as USB

Regards

 

Are you following the same step ?

https://www-secure.symantec.com/connect/downloads/policy-block-usb-exclude-keyboard-and-mouse

Hi

Can you please update on the provided solution

Regards

 

Yes. These are logical drives. Hp systems inbuilt os with one drive came by default. We created/shrink one more drive. Please suggest on this.

Can you tell us what you've tried so far?  For instance, have you tested out replacing the "Storage Volumes" block with the device ID (USBSTOR\*) block I mention in my first post?

Alternative options:

• Replace "Storage Volumes" block with "Disk Drives" block
• As it is a standard HP build, find the Device ID of the logical disks using DevViewer and add appropriate exclusions

Hi

Can you please update on the solution provided

Regards

 

I tried to give exclusion with device Id. But still issue is not solved.

 

Planning to Upgrade to 12.1.4..

Any solutions to this? im experiencing the same issue.