Tom Mc,
As requesrted I am giving you a follow-up. Fortunately, I had anoother laptop encrypted with the same PGP v10.2 software and that is an important factor. I had to purchased a 2.5 SATA to USB cable, took the hard drive out of the sick computer and attached it to the healthy computer. I fired up the healthy computer and the sick hard drive was recognized. I used the healthy computer to decrypt the sick hard drive. Once it was decrypted I put it back in the laptop and once it went through a serives of establishing itself with the sick laptop, it fired up and I was able to unintall PGP. The sick computer is now a healthy computer and, once again, fuctioning normally. I will wait for a weekend to encrypt the hard drive again. Here are a few things to be prepared for: If one doesn't have a support contract it has to be purchased. Then, in order to get it into the Symantec system one has to wait 2 to 3 hours before one can talk to a support agent. That was completely frustrating. Once in the system PGP tech support is absolutley fabulous. They are calm, polite, and, unfortunately, sometimes have to deal wiht people when they are not the most happy. In the beginning I was one of those. My sick hard drive is 500 GB. It took roughly 19 hours to decrypt wich is just a function of the software and possilby the USB connection. Once decrypted, it took about 15 minutes to uninstall PGP. I would not try this without tech support if one is not real familiar with the PGP software. PGP tech support gets an A+. Let me know if you would like more information.
eefr