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Internal Error 36000

Updated: 21 May 2010 | 5 comments
McDougle's picture
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We have three Dell Latitude E6500 laptops that were given to the school district that I work for. We are trying to ghost them and we get an error (Internal Error 36000) everytime we try ghosting. We start up ghost and do a peer-to-peer one being the master and the other being the slave. After we slect the drives and click to start the ghosting we get the 36000 Error before the disk information is even sent. Any ideas on what maybe going on?

Here is the error log that we are geting.

*********************************
Date   : Thu Oct 15 12:36:52 2009
Error Number: (36000)
Message: A GeneralException occurred
Version: 11.5.0.2113 (Apr 22 2008, Build=2113)
OS Version: DOS v7.10
Command line arguments: -FNI
Active Switches :
       AutoName
PathName            :
DumpFile            :
DumpPos             : 0
FlagImplode         : 0
FlagExplode         : 0

Operation Details :
  Total size.........0
  MB copied..........0
  MB remaining.......0
  Percent complete...0%
  Speed..............0 MB/min
  Time elapsed.......0:00  
  Time remaining.....0:00  

Processor exception
Generated at HardExceptionHandlerDjgpp.cpp:257

Program Call Stack
remoteSlaveDeviceCommand::SlaveReadDiskSectorsNoCache64
remoteSlaveDeviceCommand::RawSlaveLoop
AttemptOperation
sub_main
main

Call Stack
  0x0010fb13
  0x0011028e
  0x00111ec4
  0x0053892c
  0x00002a92
  0x00006b45
  0x0000545c
  0x0051dcf8
End Call Stack

Exception code: 0000000e Page fault Error: 0004
Registers:
EAX=00000000 EBX=00000005 ECX=00ab5f40 EDX=00ab5f00 ESI=00000054 EDI=00a36bb4
EBP=00ab60c8 ESP=00ab5fa0 EIP=0010fb13 FLG=00013206
CS: sel=00af  base=10000000  limit=00ecffff
DS: sel=00b7  base=10000000  limit=ffffffff
ES: sel=00b7  base=10000000  limit=ffffffff
FS: sel=00bf  base=00000000  limit=0010ffff
GS: sel=00bf  base=00000000  limit=0010ffff
SS: sel=00b7  base=10000000  limit=ffffffff

Application stack: 00ab6bb4..00a36bb4
Exception stack:   00a36af8..00a34bb8

Start heap available: 2134540288
Cur   heap available: 2130870272
Total Memory:         2146402304

Allocated
   1024 DpmiDjgpp.cpp:56
  33504 ghost.cpp:1505
    528 IdeDmaServerPci.cpp:144
    528 IdeDmaServerPci.cpp:144
     64 DiskDriveAccessExInt13.cpp:156
    512 DiskDriveAccessExInt13.cpp:156
Free
     16 MsdosFile.cpp:182
     80 DiskDriveAccessExInt13.cpp:119
    512 DiskDriveAccessInt13.cpp:190
   1024 DiskDriveAccessInt13.cpp:190
   4096 DiskDriveAccessInt13.cpp:190
  16384 DiskDriveAccessExInt13.cpp:240
  32768 DiskDriveAccessInt13.cpp:190

Fat details:

NTFS details:
----------------

NTFS Global Flags:
----------------
  contiguousWrite=1 forceDiskClusterMapping=0
  inhibitCHKDSK=1 ignoreBadLog=0 ignoreCHKDSKBit=0
  enable_cache=0 xfrbuflen=0
  last_attr_type = 0
  loadExact = 0
  sameSize = 0
----------------

Disk Info :
  remote.............0
  drive..............0
  sectorsUsedCount.......3903732
  estimatedUsedCount.....0
  numPartitions..............1
  Version............0
  Full structure dump....
   {
      PID_START_BYTE: 0
      PID_WIN_9X_ID_PRESERVE: false
      SVersion: 0
      SCylinders: 243
      PID_WIN_9X_ID: 0
      SDiskFormat: 13
      PID_WIN_NT_ID: 0
      SMbr:
         0x0000 fa eb 0a 53 59 4d 43 20 76 31 2e 32 00 33 c0 8e
         0x0010 d8 8e c0 8e d0 bc 00 7c fb be 00 7c bf 00 06 b9
         0x0020 00 01 f3 a5 50 bf 2a 06 57 cb cd 12 48 a3 aa 07
         0x0030 b1 06 d3 e0 a3 a8 07 33 c0 cd 13 a1 a8 07 bf 00
         0x0040 00 8e c0 b4 00 b0 02 b1 00 b5 80 bb 02 00 ba 00
         0x0050 00 e8 9e 00 73 03 e9 80 00 a1 a8 07 bf 00 02 8e
         0x0060 c0 b4 00 b0 03 b1 00 b5 80 bb 03 00 ba 00 00 e8
         0x0070 80 00 72 65 a1 a8 07 8e c0 8b 1e aa 07 26 89 1e
         0x0080 28 02 ff 1e a6 07 be be 07 a1 a8 07 8e c0 8b 44
         0x0090 08 26 a3 24 02 8b 44 0a 26 a3 26 02 33 c0 8e c0
         0x00a0 8a 64 01 8a 44 02 8a 4c 03 b5 80 8b 5c 08 0b db
         0x00b0 74 1f 8b 54 0a bf 00 7c e8 37 00 72 1c bf 00 7c
         0x00c0 26 81 bd fe 01 55 aa 75 10 b8 50 00 8b ee 06 57
         0x00d0 cb be 79 07 e8 0e 00 eb fe eb 05 00 00 00 00 00
         0x00e0 be 93 07 eb ef b4 0e bb 07 00 ac cd 10 38 3c 75
         0x00f0 f9 c3 be 00 80 88 64 10 88 44 11 88 4c 12 88 6c
         0x0100 13 33 c0 c7 04 10 00 c7 44 02 01 00 89 7c 04 8c
         0x0110 44 06 89 5c 08 89 54 0a 89 44 0c 89 44 0e b4 08
         0x0120 8a 54 13 cd 13 72 51 80 e1 3f 8a c6 f6 e1 b9 ff
         0x0130 03 f7 e1 3b 54 0a 74 04 7f 1b eb 05 3b 44 08 7f
         0x0140 14 8a 54 13 bf 05 00 b8 00 42 cd 13 73 2a 33 c0
         0x0150 cd 13 4f 75 f2 bf 05 00 b8 01 02 8a 6c 12 8a 4c
         0x0160 11 8a 74 10 8a 54 13 8b 5c 04 8e 44 06 cd 13 73
         0x0170 07 33 c0 cd 13 4f 75 e0 c3 0a 0d 49 6e 76 61 6c
         0x0180 69 64 20 70 61 72 74 69 74 69 6f 6e 20 74 61 62
         0x0190 6c 65 00 0a 0d 45 72 72 6f 72 20 6c 6f 61 64 69
         0x01a0 6e 67 20 4f 53 00 00 00 00 00 00 00 00 00 00 00
         0x01b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 80 01
         0x01c0 01 00 0b fe 3f f2 3f 00 00 00 f4 90 3b 00 00 00
         0x01d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 55 aa
         0x0200
      SIsSpanned: false
      SOs2Name:
         0x0000 00 00 00 00 00 00 00 00 00 00
      SFingerprint: 0
      SHeadsPerCyl: ff
      SectorsPerTrack: 3f
      SRemote: false
      SEndOfImagePosition: 0
      PID_BYTE_COUNT: 773ffe00
      SFlags: 1
      SPatchedFileCount: 0
      SDrive: 0
      PID_BOOT_CODE:
         0x0000 fa eb 0a 53 59 4d 43 20 76 31 2e 32 00 33 c0 8e
         0x0010 d8 8e c0 8e d0 bc 00 7c fb be 00 7c bf 00 06 b9
         0x0020 00 01 f3 a5 50 bf 2a 06 57 cb cd 12 48 a3 aa 07
         0x0030 b1 06 d3 e0 a3 a8 07 33 c0 cd 13 a1 a8 07 bf 00
         0x0040 00 8e c0 b4 00 b0 02 b1 00 b5 80 bb 02 00 ba 00
         0x0050 00 e8 9e 00 73 03 e9 80 00 a1 a8 07 bf 00 02 8e
         0x0060 c0 b4 00 b0 03 b1 00 b5 80 bb 03 00 ba 00 00 e8
         0x0070 80 00 72 65 a1 a8 07 8e c0 8b 1e aa 07 26 89 1e
         0x0080 28 02 ff 1e a6 07 be be 07 a1 a8 07 8e c0 8b 44
         0x0090 08 26 a3 24 02 8b 44 0a 26 a3 26 02 33 c0 8e c0
         0x00a0 8a 64 01 8a 44 02 8a 4c 03 b5 80 8b 5c 08 0b db
         0x00b0 74 1f 8b 54 0a bf 00 7c e8 37 00 72 1c bf 00 7c
         0x00c0 26 81 bd fe 01 55 aa 75 10 b8 50 00 8b ee 06 57
         0x00d0 cb be 79 07 e8 0e 00 eb fe eb 05 00 00 00 00 00
         0x00e0 be 93 07 eb ef b4 0e bb 07 00 ac cd 10 38 3c 75
         0x00f0 f9 c3 be 00 80 88 64 10 88 44 11 88 4c 12 88 6c
         0x0100 13 33 c0 c7 04 10 00 c7 44 02 01 00 89 7c 04 8c
         0x0110 44 06 89 5c 08 89 54 0a 89 44 0c 89 44 0e b4 08
         0x0120 8a 54 13 cd 13 72 51 80 e1 3f 8a c6 f6 e1 b9 ff
         0x0130 03 f7 e1 3b 54 0a 74 04 7f 1b eb 05 3b 44 08 7f
         0x0140 14 8a 54 13 bf 05 00 b8 00 42 cd 13 73 2a 33 c0
         0x0150 cd 13 4f 75 f2 bf 05 00 b8 01 02 8a 6c 12 8a 4c
         0x0160 11 8a 74 10 8a 54 13 8b 5c 04 8e 44 06 cd 13 73
         0x0170 07 33 c0 cd 13 4f 75 e0 c3 0a 0d 49 6e 76 61 6c
         0x0180 69 64 20 70 61 72 74 69 74 69 6f 6e 20 74 61 62
         0x0190 6c 65 00 0a 0d 45 72 72 6f 72 20 6c 6f 61 64 69
         0x01a0 6e 67 20 4f 53 00 00 00 00 00 00 00 00 00 00 00
         0x01b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00
      PID_WIN_NT_ID_PRESERVE: false
      PID_DISK_NOTIFY_OS: true
      PID_PARTITION_NODE_FORMAT: d
      SEstimatedUsed: 0
      STotalSectors: 3b9fff
      SPartitions:
      {
         PID_POSITION_ID: 1.1:
         SFlagInp: 0
         SFileOperationOffset: 0
         PID_VOLUME_NAME:
         PID_FIND_FIRST: false
         PID_FIND_BEST_FIT: false
         SSlot: 0
         PID_VOLUME_DRIVE_LETTER: C:
         SNumSects: 3b90f4
         PID_VOLUME_TYPE: 1
         PID_START_CHS_MAXED_OUT: false
         PID_FORMAT_TYPE: 3
         SOrder: 0
         SFpos: 0
         PID_VOLUME_SLOT_NUMBER: 0
         PID_END_CHS:
         {
            PID_SECTOR: 3f
            PID_HEAD: fe
            PID_CYLINDER: f2
         }
         PID_VOLUME_START: 7c00
         SBootable: true
         PID_CLEANLY_SHUTDOWN: true
         SExtended: false
         SSystemId: b
         SSizeAdjustment: 0
         PID_IS_VOLUME_CONTAINER: false
         PID_SYSTEM_ID: b
         PID_START_CHS:
         {
            PID_SECTOR: 1
            PID_HEAD: 1
            PID_CYLINDER: 0
         }
         PID_FORMAT: 7
         PID_ACTIVE: true
         PID_EXTENT:
         {
            PID_EXTENT_CONTAINER_EXTENT_INDEX: 0
            PID_EXTENT_START: 7c00
            PID_EXTENT_SIZE_MINIMUM: 7721e800
            PID_EXTENT_SIZE_MAXIMUM: 7721e800
         }
         SFirstSect: 3f
         PID_READ_ONLY: false
         PID_FIND_LAST: false
         PID_NAME:
         SFlags: 0
         PID_ROLE_FORMAT_MATCHING_TYPE: 0
         SEndFpos: 0
         PID_VOLUME_SIZE_MINIMUM: 7721e800
         PID_PARENT_BOOT_RECORD_SECTOR_OFFSET: 0
         PID_FIND_WORST_FIT: false
         SGflags: 0
         PID_NO_HARD_ERROR: true
         PID_VOLUME_SIZE_MAXIMUM: 7721e800
         PID_END_CHS_MAXED_OUT: false
         PID_HIDDEN: false
         PID_IS_VOLUME: true
         PID_VOLUME_NOTIFY_OS: true
         PID_PARENT_BOOT_RECORD_SLOT_NUMBER: 0
         SSectorsUsed: 0
         PID_ROLE: 2
      }
      PID_CONTAINER_ID: 1:
      SSectorsUsed: 3b90f4
   }

 # Ord Boot Id Ext     First        Num       Last       Used NTFS
 0  0    1   b No         63    3903732    3903795          0 No

Disk Info :
  remote.............0
  drive..............0
  sectorsUsedCount.......0
  estimatedUsedCount.....0
  numPartitions..............0
  Version............0
  Full structure dump....
   {
      SVersion: 0
      SCylinders: 0
      SDiskFormat: 1
      SMbr:
         0x0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0010 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0020 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0030 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0040 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0050 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0060 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0070 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0080 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0090 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00a0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x00f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0100 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0110 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0120 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0130 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0140 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0150 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0160 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0170 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0180 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0190 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01a0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x01f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
         0x0200
      SIsSpanned: false
      SOs2Name:
         0x0000 00 00 00 00 00 00 00 00 00 00
      SFingerprint: 0
      SHeadsPerCyl: 0
      SectorsPerTrack: 0
      SRemote: false
      SEndOfImagePosition: 0
      SFlags: 0
      SPatchedFileCount: 0
      SDrive: 0
      SEstimatedUsed: 0
      STotalSectors: 0
      SPartitions:
      [
      ]
      SSectorsUsed: 0
   }

 # Ord Boot Id Ext     First        Num       Last       Used NTFS

Fixed Drives

Drive 128

Total Sectors            3907583
Bytes per Sector         512
MB                       1907
Cylinders                243
Heads                    255
Sectors per Track        63

Drive 128
Int 13h (Active)
Total Sectors            3903795
Bytes per Sector         512
MB                       1906
Cylinders                243
Heads                    255
Sectors per Track        63
Successful IO Count      17

Extended Int 13h
Total Sectors            3907583
Bytes per Sector         512
MB                       1907
Successful IO Count      0

Drive 129

Total Sectors            312581808
Bytes per Sector         512
MB                       152627
Cylinders                1023
Heads                    255
Sectors per Track        63

Drive 129
Int 13h
Total Sectors            16434495
Bytes per Sector         512
MB                       8024
Cylinders                1023
Heads                    255
Sectors per Track        63
Successful IO Count      0

Extended Int 13h (Active)
Total Sectors            312581808
Bytes per Sector         512
MB                       152627
Successful IO Count      31

Floppy Drives

AsyncIo : 0
Volume attributes
=================
1.1:
Attribute dump
BiosId:128
VolumeSectorOffset:63

ConvMemoryAllocationFactoryDpmi diagnostic...
=============================================

Conventional Memory
Initial Conventional Memory Size = 342000
Current Conventional Memory Size = 173792

Allocated
   1024 DpmiDjgpp.cpp:56
  33504 ghost.cpp:1505
    528 IdeDmaServerPci.cpp:144
    528 IdeDmaServerPci.cpp:144
     64 DiskDriveAccessExInt13.cpp:156
    512 DiskDriveAccessExInt13.cpp:156
Free
     16 MsdosFile.cpp:182
     80 DiskDriveAccessExInt13.cpp:119
    512 DiskDriveAccessInt13.cpp:190
   1024 DiskDriveAccessInt13.cpp:190
   4096 DiskDriveAccessInt13.cpp:190
  16384 DiskDriveAccessExInt13.cpp:240
  32768 DiskDriveAccessInt13.cpp:190

LargeMemoryAllocationFactory diagnostic...
==========================================

Heap available at construction: 2134540288
Current heap available:         2130870272
Total Memory:                   2146402304

Allocated

The following devices do not use an IRQ:
   (0x00, 0x00, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
      Class: Bridge, SubClass: Host/PCI
      Vendor: 0x8086, Device: 0x2a40
   (0x00, 0x02, 0x00):   IRQ: 0x0b, INT#: A, Link: 0x00
      Class: Display, SubClass: VGA compatible
      Vendor: 0x8086, Device: 0x2a42, RoutePINS: 0x00, 0xff, 0xff, 0xff,
   (0x00, 0x02, 0x01):   IRQ: 0x00, INT#: -, Link: 0x00
      Class: Display, SubClass: Other Display
      Vendor: 0x8086, Device: 0x2a43, RoutePINS: 0x00, 0xff, 0xff, 0xff,
   (0x00, 0x03, 0x00):   IRQ: 0x0b, INT#: A, Link: 0x00
      Class: Simple Com, SubClass: Other Com
      Vendor: 0x8086, Device: 0x2a44, RoutePINS: 0x00, 0x01, 0x02, 0x03,
   (0x00, 0x1c, 0x00):   IRQ: 0x00, INT#: A, Link: 0x00
      Class: Bridge, SubClass: PCI/PCI
      Vendor: 0x8086, Device: 0x2940
   (0x00, 0x1c, 0x01):   IRQ: 0x00, INT#: B, Link: 0x00
      Class: Bridge, SubClass: PCI/PCI
      Vendor: 0x8086, Device: 0x2942
   (0x00, 0x1c, 0x02):   IRQ: 0x00, INT#: C, Link: 0x00
      Class: Bridge, SubClass: PCI/PCI
      Vendor: 0x8086, Device: 0x2944
   (0x00, 0x1c, 0x03):   IRQ: 0x00, INT#: D, Link: 0x00
      Class: Bridge, SubClass: PCI/PCI
      Vendor: 0x8086, Device: 0x2946
   (0x00, 0x1e, 0x00):   IRQ: 0xff, INT#: -, Link: 0x00
      Class: Bridge, SubClass: Sub Decode PCI/PCI
      Vendor: 0x8086, Device: 0x2448
   (0x00, 0x1f, 0x00):   IRQ: 0x00, INT#: -, Link: 0x00
      Class: Bridge, SubClass: PCI/ISA
      Vendor: 0x8086, Device: 0x2917, RoutePINS: 0x00, 0x01, 0x02, 0x03,
The following hard wire-ord devices share IRQ 5:
   (0x00, 0x03, 0x03):   IRQ: 0x05, INT#: B, Link: 0x01
      Class: Simple Com, SubClass: Serial 16550-comp
      Vendor: 0x8086, Device: 0x2a47, RoutePINS: 0x00, 0x01, 0x02, 0x03,
   (0x00, 0x1f, 0x03):   IRQ: 0x05, INT#: B, Link: 0x01
      Class: Serial Bus, SubClass: SMBUS
      Vendor: 0x8086, Device: 0x2930, RoutePINS: 0x00, 0x01, 0x02, 0x03,
   (0x03, 0x01, 0x01):   IRQ: 0x05, INT#: B, Link: 0x01
      Class: Serial Bus, SubClass: IEEE 1394 OpenHCI
      Vendor: 0x1180, Device: 0x0832, RoutePINS: 0x03, 0x01, 0x02, 0xff,
   (0x0c, 0x00, 0x00):   IRQ: 0x05, INT#: A, Link: 0x01
      Class: Network, SubClass: Other Network
      Vendor: 0x8086, Device: 0x4232, RoutePINS: 0x01, 0x02, 0x03, 0x00,
The following hard wire-ord devices share IRQ 11:
   (0x00, 0x03, 0x02):   IRQ: 0x0b, INT#: C, Link: 0x02
      Class: Mass Storage, SubClass: IDE Controller
      Vendor: 0x8086, Device: 0x2a46, RoutePINS: 0x00, 0x01, 0x02, 0x03,
   (0x03, 0x01, 0x02):   IRQ: 0x0b, INT#: C, Link: 0x02
      Class: Base System Periph, SubClass: Unknown System
      Vendor: 0x1180, Device: 0x0822, RoutePINS: 0x03, 0x01, 0x02, 0xff,
   (0x03, 0x01, 0x03):   IRQ: 0x0b, INT#: C, Link: 0x02
      Class: Base System Periph, SubClass: Other System
      Vendor: 0x1180, Device: 0x0843, RoutePINS: 0x03, 0x01, 0x02, 0xff,
The following hard wire-ord devices share IRQ 10:
   (0x00, 0x1f, 0x02):   IRQ: 0x0a, INT#: D, Link: 0x03
      Class: Mass Storage, SubClass: RAID Controller
      Vendor: 0x8086, Device: 0x282a, RoutePINS: 0x00, 0x01, 0x02, 0x03,
   (0x03, 0x01, 0x00):   IRQ: 0x0a, INT#: A, Link: 0x03
      Class: Bridge, SubClass: PCI/CardBus
      Vendor: 0x1180, Device: 0x0476, RoutePINS: 0x03, 0x01, 0x02, 0xff,
The following hard wire-ord devices share IRQ 3:
   (0x00, 0x1a, 0x00):   IRQ: 0x03, INT#: A, Link: 0x04
      Class: Serial Bus, SubClass: USB UHCI
      Vendor: 0x8086, Device: 0x2937, RoutePINS: 0x04, 0x05, 0x06, 0x07,
   (0x00, 0x1d, 0x00):   IRQ: 0x03, INT#: A, Link: 0x04
      Class: Serial Bus, SubClass: USB UHCI
      Vendor: 0x8086, Device: 0x2934, RoutePINS: 0x04, 0x05, 0x06, 0x07,
   (0x00, 0x1d, 0x07):   IRQ: 0x03, INT#: A, Link: 0x04
      Class: Serial Bus, SubClass: USB EHCI
      Vendor: 0x8086, Device: 0x293a, RoutePINS: 0x04, 0x05, 0x06, 0x07,
The following hard wire-ord devices share IRQ 10:
   (0x00, 0x1a, 0x01):   IRQ: 0x0a, INT#: B, Link: 0x05
      Class: Serial Bus, SubClass: USB UHCI
      Vendor: 0x8086, Device: 0x2938, RoutePINS: 0x04, 0x05, 0x06, 0x07,
   (0x00, 0x1b, 0x00):   IRQ: 0x0a, INT#: A, Link: 0x05
      Class: Multimedia, SubClass: Unknown Multimedia
      Vendor: 0x8086, Device: 0x293e, RoutePINS: 0x05, 0x00, 0x00, 0x00,
   (0x00, 0x1d, 0x01):   IRQ: 0x0a, INT#: B, Link: 0x05
      Class: Serial Bus, SubClass: USB UHCI
      Vendor: 0x8086, Device: 0x2935, RoutePINS: 0x04, 0x05, 0x06, 0x07,
The following hard wire-ord devices share IRQ 10:
   (0x00, 0x19, 0x00):   IRQ: 0x0a, INT#: A, Link: 0x06
      Class: Network, SubClass: Ethernet
      Vendor: 0x8086, Device: 0x10f5, RoutePINS: 0x06, 0xff, 0xff, 0xff,
   (0x00, 0x1a, 0x02):   IRQ: 0x0a, INT#: C, Link: 0x06
      Class: Serial Bus, SubClass: USB UHCI
      Vendor: 0x8086, Device: 0x2939, RoutePINS: 0x04, 0x05, 0x06, 0x07,
   (0x00, 0x1a, 0x07):   IRQ: 0x0a, INT#: C, Link: 0x06
      Class: Serial Bus, SubClass: USB EHCI
      Vendor: 0x8086, Device: 0x293c, RoutePINS: 0x04, 0x05, 0x06, 0x07,
   (0x00, 0x1d, 0x02):   IRQ: 0x0a, INT#: C, Link: 0x06
      Class: Serial Bus, SubClass: USB UHCI
      Vendor: 0x8086, Device: 0x2936, RoutePINS: 0x04, 0x05, 0x06, 0x07,

>> Found Mass storage & network controller sharing IRQ
>> Reckon you should move the irq to 0

DiskManager diagnostic...
=========================

Fixed Drives

Drive 128

Total Sectors            3907583
Bytes per Sector         512
MB                       1907
Cylinders                243
Heads                    255
Sectors per Track        63

Drive 128
Int 13h (Active)
Total Sectors            3903795
Bytes per Sector         512
MB                       1906
Cylinders                243
Heads                    255
Sectors per Track        63
Successful IO Count      17

Extended Int 13h
Total Sectors            3907583
Bytes per Sector         512
MB                       1907
Successful IO Count      0

Drive 129

Total Sectors            312581808
Bytes per Sector         512
MB                       152627
Cylinders                1023
Heads                    255
Sectors per Track        63

Drive 129
Int 13h
Total Sectors            16434495
Bytes per Sector         512
MB                       8024
Cylinders                1023
Heads                    255
Sectors per Track        63
Successful IO Count      0

Extended Int 13h (Active)
Total Sectors            312581808
Bytes per Sector         512
MB                       152627
Successful IO Count      31

Floppy Drives

FilesystemMounter diagnostic...
===============================

FilesystemManager diagnostic...
===============================

Volume 1
VolumePos: 1.1:
DriveLetter: C:
Description:    1.86GB Primary Disk 0 Offset   31.50KB    1.86GB
Type:        fsfFat32
Name:       

Volume 2
VolumePos:
DriveLetter:
Description:    1.86GB
Type:        fsfFat32
Name:       

LfoFilesystemManager diagnostic...
==================================

Filesystem Index: 0
Filesystem Descriptor:
  ID's:
    ID Type: 2
    ID: A:
  DriveType: 2
  No FilesystemInfo structure.
  Filesystem has no VolumePtr

Filesystem Index: 1
Filesystem Descriptor:
  ID's:
    ID Type: 2
    ID: C:
    ID Type: 1
    ID: 1.1:
  DriveType: 4
  FilesystemInfo:
    formatType: 3
    volumeName:

Environment Variables
=====================

PATH=
COMSPEC=C:\COMMAND.COM
TZ=GHO+05:00
PROMPT=$p$g

*********************************
 

Comments

McDougle's picture
15
Oct
2009
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Also

We have tried running ghost and ghost -fni and getting the same error.

Robert Chester's picture
15
Oct
2009
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I've attempted to reproduce

I've attempted to reproduce this problem with both build 2113 (first release of Ghost Solution Suite 2.5) and 2165 (3rd live update), but cannot see the same behavior.  It could be related to the use what looks like, from the environment, a USB disk with PCDOS running, but I wouldn't expect that to make a difference.

This looks like a bug in ghost.  Could you please drop me a line to robert_chester at symantec dot com and I can provide you with a diagnostic build of ghost to attempt to resolve the problem.

Alternately, if you need something sooner, you could try using Ghost32 with WinPE for the peer to peer operation.  There are enough environmental differences between DOS & WinPE that this operation may well succeed with Ghost32.

EdT's picture
16
Oct
2009
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SATA?

Do the latitudes have SATA hard disks?
If so, a DOS boot will be unable to see the disks as DOS does not understand SATA.
Check the bios for an option which places the hard disks into "Compatibility Mode" and see if that makes any difference.

Or try WinPE, which does understand SATA disks.

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

McDougle's picture
20
Oct
2009
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WinPE

The drive were SATA drives. We tried the WinPE that you suggested but that did not work either and unfortunately the error file was not saved to the usb disk that we were using. It must have been saved to the x drive that it was using in the WinPE. We didn't find that out until after getting the ghosting to work by sending the image to our network by mutlicasting. I know this doesn't help you by not having the error log but I just wanted to let you know that WinPE did work.

Robert Chester's picture
22
Oct
2009
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Thanks for the information.

Thanks for the information.  I'm glad to hear that you got it working with multicast & WinPE.  

I'll keep an eye out for similar behavior with peer to peer in DOS or WinPE. 

Cheers, Robert.